Users frequently praise Asset Infinity for its user-friendly interface and ease of implementation. The software is described as simple to use, making it accessible for various users within an organization.
The implementation process is noted to be straightforward, with easy-to-follow instructions and minimal complications.
Asset Infinity is appreciated for its comprehensive asset management capabilities. It allows users to track assets by location, department, or employee, and provides accurate information about the movement history of tracked assets.
Features such as asset management, asset auditing, and preventive maintenance notifications are highlighted as particularly useful.
The customer support team is frequently commended for being responsive and helpful. Users report that the support team resolves issues promptly and conducts regular check-ins to ensure the software is running smoothly.
Asset Infinity offers robust reporting features that users find easy to set up and customize according to their needs. The ability to generate reports for incidents, breakdowns, and performance is particularly valued.
Some users feel that the reporting features could be improved. For instance, they mention that certain reports, like KPI or SLA reports, are not as comprehensive as they would like, requiring them to export data to Excel for further analysis.
There are occasional complaints about the software not working as expected. Some users have experienced issues with raising tokens and receiving email notifications, which can hinder the workflow.
Users have noted that the recurrence options for scheduling maintenance tasks are limited. They suggest adding more options like bi-monthly, bi-yearly, and bi-weekly to better fit their scheduling needs.
While the software is generally well-received, some users have specific feature requests. For example, the addition of a note-adding feature for changes made by the admin team is one such request.
