Assembled
By Assembled
With a potent combination of workforce management and AI-driven automation, Assembled is a cutting-edge support operations platform created to optimise and improve customer support experiences. Assembled, which positions itself as a mission control centre for support teams, enables companies to oversee in-house, outsourced (BPO), and AI-powered support operations from a single, cohesive platform. Assembled's primary goal is to assist businesses in providing prompt, reliable, and excellent customer service via voice, chat, and email. It accomplishes this by providing real-time analytics, dynamic scheduling tools, and intelligent forecasting that guarantee the appropriate agents are present at the appropriate time. Assembled offers the visibility and control required to maximise staffing and performance, whether you're overseeing a small internal team or collaborating with several BPOs. Assembled's AI Assist feature is one of its best qualities. This tool serves as a copilot for human agents as well as an automation engine. It can independently respond to standard consumer questions, allowing agents to concentrate on more difficult problems. In addition, it provides agents with workflow guidance and suggested responses, enabling them to resolve cases more quickly and precisely. By cutting wait times and raising resolution quality, this two-pronged strategy not only increases productivity but also improves the customer experience.
The platform's ability to seamlessly combine intelligence, flexibility, and usability gives it a competitive edge. Assembled was created with contemporary teams in mind, in contrast to outdated workforce management solutions that are frequently cumbersome and challenging to use. It is very customisable, easy to use, and deploys quickly. Consumers usually list the obvious time savings and ease of use as the main advantages. For instance, businesses like Thrasio and Stripe have reported notable increases in operational efficiency and response times; Thrasio, for instance, uses Assembled Assist to save more than $1.8 million a year.
Seller
Assembled
HQ Location
San Francisco, California,USA
Company Website
https://www.assembled.com/
Contact
+1 2522277013
Year Founded
2018
Real-time Scheduling
Labor Forecasting
Calendar Management
Real-Time Updates
Budgeting/Forecasting
Time Off Requests
Timesheet Management
Time Off Management
English
Where does Assembled have offices in the GCC?
Not available.
Who are the Assembled customers in the Middle East?
Not available.
What is Assembled local address?
Not available.
Is the Assembled Platform available in Arabic?
No.
Does the Assembled platform use AI? And where?
Yes, the Assembled platform uses AI extensively across its support operations and workforce management solutions. The most prominent application of AI within Assembled is through its Assembled Assist feature, which leverages advanced generative AI models, such as those from OpenAI and Anthropic, to automate and enhance customer support interactions. Assembled Assist analyzes incoming customer support tickets, generates high-quality, contextual responses, and can either suggest these responses for agents to review or, in some cases, automatically deliver them to customers. This dramatically reduces response times and increases the accuracy and consistency of support replies.
What AI does Assembled use, ChatGPT, etc.?
Assembled uses advanced artificial intelligence, specifically large language models (LLMs) from both OpenAI and Anthropic.
Is Assembled a Web3 company?
No.
Are there any Web3 components in Assembled?
No.
Custom
Per User Per Month
Custom
Per User Per Month
Custom
Per User Per Month
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How is Assembled in terms of value for money?
for my 10000 people companyHow is Assembled in terms of ease of use?
for my 10000 people company