Apwide Golive

Apwide Golive implementation process:

1. Initial Setup and Configuration:

   • Installation: Apwide Golive is installed as a Jira add-on.

   • Configuration: Initial configuration settings are applied, including setting up environment categories, statuses, and custom fields.

2. Integration with Jira:

   • Linking with Jira Projects: The tool is integrated with existing Jira projects to manage test environments directly within Jira.

   • Mapping Workflows: Custom workflows are mapped to ensure that environment statuses align with project requirements.

3. User Training and Onboarding:

   • Training Sessions: Conducting training sessions for users to familiarize them with the tool's functionalities.

   • Documentation: Providing comprehensive documentation and user guides.

4. Customization and Fine-Tuning:

   • Custom Fields and Screens: Custom fields and screens are created to capture specific data points relevant to the business.

   • Automation Rules: Setting up automation rules to streamline environment management processes.

5. Testing and Validation:

   • Pilot Testing: Running a pilot test to validate the setup and ensure it meets business requirements.

   • Feedback and Adjustments: Gathering feedback from users and making necessary adjustments.

6. Full Deployment:

   • Rollout: Full deployment across all relevant Jira projects.

   • Ongoing Support: Providing ongoing support and maintenance to address any issues and ensure smooth operation.

Implementation Timeline

The implementation timeline for Apwide Golive can vary depending on the complexity of the environment and the level of customization required.

1. Custom Fields: Users can create custom fields to capture specific data points relevant to their test environments.

2. Custom Workflows: The tool allows for the creation of custom workflows to match the unique processes of different teams or projects.

3. Automation Rules: Users can set up automation rules to automate repetitive tasks and streamline environment management.

4. Integration with Other Tools: Apwide Golive can be integrated with other tools and systems to enhance its functionality and fit into existing workflows.

5. User Roles and Permissions: Custom roles and permissions can be defined to control access and actions within the tool.

1. Documentation and Resources: Detailed documentation, use cases, templates, and automation examples are available on their support portal.

   • Integration details and user guides are provided to help with setup and configuration.

2. Customer Support:

   • Standard support includes a 24-hour response time.

   • Premium support packages are available for more advanced needs.

3. Training:

   • Training sessions can be conducted to familiarize users with the tool's functionalities.

   • Apwide also offers consulting services through partners like Valiantys, which can provide certified Atlassian consultants for more in-depth training and support.

4. Community and Online Resources:

   • Apwide maintains a YouTube channel with tutorials and demonstrations.
   • The Atlassian Community also provides articles and discussions on setting up and optimizing Apwide Golive.

• Data Encryption: Robust encryption methods are used for data at rest and in transit to ensure data security.

• User Access Control: Granular control over user access is provided, allowing administrators to define who can access specific data within the test management environment.

• Compliance: The tool complies with industry-specific security standards such as GDPR, HIPAA, and ISO 27001, ensuring that it meets high security and privacy requirements.

• Audit Trails: Detailed logs are maintained for tracking changes, which is crucial for accountability and compliance.

• Cloud Security Participation: Apwide Golive participates in cloud security programs, enhancing its reliability and security.

• Reliability Checks: Regular reliability checks are conducted to ensure the tool's stability and security.

• 24-Hour Support Response Time: A 24-hour support response time is provided to address any security concerns promptly.

• Regular Updates: Updates are released frequently to fix bugs, add new features, and improve overall performance. For example, a recent update (version 9.22.8) was released on March 26, 2024, which included bug fixes.

• Version History: The version history is documented and available for users to review. This transparency helps users stay informed about the changes and improvements made in each update.

• Managed Through Atlassian Marketplace: Updates are managed and distributed through the Atlassian Marketplace, ensuring that users can easily access and install the latest versions.

• Integration with Other Tools: Apwide Golive integrates with various tools like Jenkins, Azure DevOps, GitLab, and GitHub, and updates often include enhancements to these integrations.

1. Data Ownership: Usersretain ownershipof their data. Apwide Golive doesnot claim ownershipof any data thatusers input intothe system.

1. Data Portability: Users havethe right todata portability, which meansthey can obtaina copy of theirpersonal datato reuse withanother serviceor organization.

• Theplatform providestools and APIsto facilitatethe export andimport of data, ensuring thatusers can movetheir data seamlesslybetween differentenvironmentsor systems.

ContractRenewal

1. Annual Subscription: Apwide Golive is sold asan annual subscriptionfor Data Centerproducts. Usersare eligiblefor support andversion updatesas long as theirsubscriptionis active.

2. Pricing Changes: If apppricing changesafter the initialpurchase, thereis a 60-day grandfathering period duringwhich users canrenew based onthe old pricing.

3. License Matching: For Jira7.0 or later, the app tiershould matchthe maximum tierof the licensedJira productson the instance. For versionsof Jira priorto 7.0, the apptier should matchthe licenseduser tier forJira.

4. Academic Licenses: Academic licensesare availableat a 50% discountif the user hasan academic licensefor their Atlassian product.

5. Trial Extensions: For DataCenter apps, userscan extend theirapp trial upto 5 times, allowingfor up to sixmonths of trialusage.

ContractCancellation

1. Cancellation Policy: Typical Atlassian Marketplacepolicies allowusers to canceltheir subscriptionat any time, withthe service continuinguntil the endof the currentbilling period.

2. Refunds: Refund policiesare generallygoverned by Atlassian Marketplaceterms, whichtypically donot offer refundsfor canceledsubscriptionsafter the initialpurchase period.

1. Cloud Security Participation: Apwide Golive participates in cloud security programs, enhancing its reliability and security.

2. Industry-Specific Standards: The tool complies with industry-specific security standards such as GDPR, HIPAA, and ISO 27001, ensuring that it meets high security and privacy requirements.

3. Privacy Policy: Golive has its own privacy policy, separate from Atlassian's, which outlines how user data is handled and protected.

4. Audit Trails: Detailed logs are maintained for tracking changes, which is crucial for accountability and compliance.