Ameyo FusionCX
By Ameyo
Ameyo FusionCX is a comprehensive omnichannel customer support platform designed to enhance customer service operations by integrating multiple communication channels into a single interface. The platform allows businesses to manage customer interactions efficiently, providing tools for automation, collaboration, and real-time monitoring. Ameyo FusionCX is part of Ameyo, a company with a long-standing history in the customer experience management domain.
Ameyo was founded in 2003 as Drishti-Soft with the vision of building world-class enterprise products from India. The company rebranded as Ameyo in 2010. Over the years, Ameyo has developed a range of customer engagement solutions, including the Ameyo Contact Center Suite in 2004, Ameyo PACE and Ameyo on Cloud in 2010, and the ultimate omnichannel and customer experience solutions, Ameyo Omni and FusionCX, respectively, in 2016-2017. The company has grown to serve over 7,100 global customers across 60+ countries.
Ameyo has raised a total of $5 million in funding over one round, with the latest round raised on July 3, 2015. In 2021, Ameyo merged with Exotel, a leading cloud-based customer engagement platform, which has raised approximately $100 million in the last 15 months across multiple debt and equity rounds. This merger has positioned the combined entity as a significant player in the customer engagement market.
In 2021, Ameyo merged with Exotel, which subsequently acquired Cogno AI, an AI-powered omnichannel cloud communication platform. This acquisition added conversational AI and co-browsing capabilities to the product suite, enhancing the overall customer engagement solution. The combined entity aims to build a full-stack customer engagement platform, offering a seamless experience across various communication channels.
Ameyo is driven by a mission to create memorable and happy customer experience (CX) memories at every touchpoint, both within and outside the organization. The company values innovation, customer-centricity, and excellence, striving to stay ahead in the customer experience management domain. Ameyo's leadership team is composed of analytical, intuitive, and determined individuals who lead by example and provide direction and support to employees globally.
Ameyo FusionCX serves a diverse range of industries, including banking, BPO, e-commerce, financial services, telecom, travel and tourism, healthcare, and retail. The platform is trusted by over 7,100 global customers across 60+ countries, including major brands like ITC Salaam, Bajaj Allianz, City Mall, Krazybee, Shadowfax, and TCS. The user community benefits from extensive support, training, and continuous product enhancements, ensuring they can leverage the platform's full capabilities to improve customer engagement and satisfaction.
