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Alchemer
by Alchemer
by Alchemer
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by Alchemer
by Alchemer
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
Alchemer is an enterprise-grade survey software platform that combines the best of survey software technology with an extensible architecture and low-code design that make it fast and easy for business users to integrate with other systems to put feedback at the core of everything they do. It is available in three levels of capabilities – Collaborator, Professional, and Full Access. These products only vary in the capabilities available, such as more complex reporting, different question types, and higher levels of integrations. Alchemer is used by individuals and large organizations in all industries and departments around the world.
Alchemer provides centralized guardrails to protect the organization and its data.
Seller
Alchemer
Feedback Management
Multi-Channel Data Collection
Negative Feedback Management
Sentiment Analysis
Survey/Poll Management
Reporting/Analytics
Dashboard
NPS Survey Structure
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How is Alchemer in terms of value for money?
for my 10000 people companyHow is Alchemer in terms of ease of use?
for my 10000 people companyThere is no mention of Alchemer having offices in the GCC (Gulf Cooperation Council) region. The search results indicate that Alchemer is headquartered in Louisville, Colorado, United States[17], and has a total of 171 employees. However, there are no specific details provided about Alchemer having physical office locations in any of the GCC countries (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Oman).
Alchemer serves a diverse range of customers in the Middle East, leveraging its robust survey and feedback solutions to meet the needs of various industries. Here are some key points about Alchemer's customers and their use cases in the Middle East:
1. RetailMeNot:
- RetailMeNot uses Alchemer Web to collect website feedback and gather detailed product feedback from specific groups of customers. This has enabled them to gather significant insights quickly, such as collecting over 3,000 responses within the first three days of launching their NPS survey.
2. CNN, JetBlue, eBay, Safeway, Marriott, and FanDuel:
- These companies utilize Alchemer Mobile to support in-app feedback, allowing for quick and focused product changes based on real-time customer feedback. This helps in collecting feedback without disrupting the customer experience.
3. General Public Surveys:
- One of the largest, oldest, and highest-ranked surgical teaching hospitals in the U.S. regularly uses Alchemer Panels to survey the general public, indicating the platform's capability to handle large-scale public surveys effectively[15].
4. Various Market Research Projects:
- Alchemer is used for conducting market research projects in the Middle East, including understanding dental habits and oral hygiene practices, exploring fintech in Saudi Arabia, and assessing brand recognition for apparel in the Balkans.
5. Restaurant Apps:
- Alchemer is leveraged by restaurant apps to collect customer feedback, send messages and promotions, and have direct conversations with customers. This helps in enhancing customer engagement and improving service quality[18].
These examples illustrate Alchemer's versatility and effectiveness in gathering and analyzing customer feedback across different sectors in the Middle East, helping organizations make data-driven decisions and improve their customer experience.
Alchemer's local address is:
168 Centennial Parkway, Unit 250, Louisville, CO 80027, United States[13][15][16].
Yes, the Alchemer platform is available in Arabic. Alchemer supports a wide range of languages, including Arabic, for survey translations. This allows users to create and distribute surveys in Arabic, ensuring accessibility for Arabic-speaking respondents. The platform also supports right-to-left languages, such as Arabic, Hebrew, Persian, and Urdu, ensuring that text and inputs are properly aligned for these languages[16].
Yes, the Alchemer platform uses AI in several areas to enhance its functionality and provide deeper insights. Here are the key areas where AI is utilized:
Sentiment Analysis
- Sentiment Analysis in Surveys: Alchemer uses the Natural Language Toolkit (NLTK) and the Valence Aware Dictionary and sEntiment Reasoner (VADER) Sentiment Analysis Package to analyze open-ended text responses in surveys. This AI-driven sentiment analysis helps categorize responses as positive, negative, or neutral, allowing users to tailor follow-up questions and actions based on the sentiment of the responses.
Video Feedback
- Video Feedback Analysis: Alchemer's video feedback feature leverages machine learning and natural language processing (NLP) to analyze video responses. This includes transcribing video responses and performing sentiment analysis on the transcriptions to categorize the feedback into positive, neutral, or negative segments. This helps users gain deeper insights into the emotions and sentiments behind the feedback[13].
AI-Driven Anti-Phishing Protections
- Security Enhancements: Alchemer employs AI-driven anti-phishing protections to detect and prevent potential phishing attacks. This feature enhances the security of surveys by proactively identifying and mitigating phishing threats.
Customer Experience (CX) Enhancements
- AI in Customer Experience (CX): Alchemer integrates AI to improve customer experience by taking data out of dashboards and putting it into the hands of people who take action. This includes leveraging AI to provide actionable insights and recommendations based on customer feedback[14][16][18].
These AI capabilities help Alchemer users to better understand and act on the data collected through surveys, enhancing both the quality of insights and the security of the platform.
Alchemer leverages several AI technologies to enhance its platform's capabilities. Here are the key AI tools and integrations used by Alchemer:
ChatGPT Integration
- ChatGPT (GPT-3.5 & GPT-4): Alchemer integrates with ChatGPT, allowing users to connect their surveys with OpenAI's powerful language models. This integration can be used to generate relevant content, automate responses, and enhance the overall survey experience by providing intelligent, conversational interactions.
Sentiment Analysis
- Sentiment Analysis Tools: Alchemer uses AI-driven sentiment analysis tools such as the Natural Language Toolkit (NLTK) and the Valence Aware Dictionary and sEntiment Reasoner (VADER) to analyze open-ended text responses. This helps categorize feedback as positive, negative, or neutral, providing deeper insights into customer sentiments.
Anti-Phishing Protections
- AI-Driven Anti-Phishing: Alchemer employs AI-driven anti-phishing protections to detect and prevent potential phishing attacks. This proactive security measure helps safeguard survey data and build trust among users by preventing suspicious data-gathering efforts.
Omnichannel Engagement
- Alchemer Digital: This platform combines Alchemer Mobile and Alchemer Web, using AI to support omnichannel engagement. It includes features like sentiment analysis, real-time feedback collection, and targeted messaging to enhance customer experience across digital channels[18].
Video Feedback Analysis
- Video Feedback: Alchemer's video feedback feature uses machine learning and natural language processing (NLP) to transcribe and analyze video responses. This includes sentiment analysis of the transcriptions to categorize feedback and provide actionable insights[13].
These AI integrations and tools help Alchemer provide a more intelligent, secure, and user-friendly survey platform, enhancing data collection and analysis capabilities for its users.
Based on the information provided in the search results, there is no indication that Alchemer is a Web3 company. The search results primarily describe Alchemer as a provider of online survey software and customer experience management solutions.
Some key points:
- Alchemer (formerly SurveyGizmo) offers a survey platform, data collection tools, and customer feedback solutions for businesses [10].
- The company focuses on helping organizations gather insights, drive engagement, and make informed decisions through surveys, feedback forms, and data analysis capabilities.
- There is no mention of Alchemer being involved in Web3 technologies like blockchain, decentralized applications (dApps), or cryptocurrencies.
- The search results cover topics like Alchemer's product features, integration capabilities, security measures, and customer use cases, but do not discuss any Web3-related offerings or initiatives.
While some of the search results mention terms like "decentralized" or "blockchain" [13][16][17], these appear to be unrelated to Alchemer's core business and are likely referring to other companies or technologies.
Therefore, based on the available information, it is reasonable to conclude that Alchemer is not a Web3 company. It operates as a traditional software-as-a-service (SaaS) provider in the survey and customer experience management space, without any apparent focus on Web3 technologies or decentralized solutions.
Yes, Alchemer integrates with web3 components, particularly through its integration with Amazon AWS Managed Blockchain. This integration allows users to connect Alchemer with Amazon AWS Managed Blockchain, enabling the automation of workflows and the management of blockchain-related tasks without the need for coding. This integration facilitates the use of blockchain technology within the Alchemer platform, allowing for secure and efficient data management and transaction processing.
Additionally, Alchemer's integration capabilities extend to other web3-related tools and platforms, enhancing its functionality in the context of decentralized applications and blockchain technology. For example, Alchemer can be integrated with Sertifier, a platform that uses blockchain to design, send, and store smart certificates. This integration further demonstrates Alchemer's ability to leverage web3 technologies to provide advanced features and secure data handling.
These integrations highlight Alchemer's commitment to incorporating web3 components, making it a versatile tool for modern data collection and management needs.
By Alchemer