The typical implementation process for AirManual is designed for rapid onboarding and immediate ROI, often requiring minimal time from leadership. Most organizations are able to get started quickly and iterate over time for full adoption.
Schedule Demo & Planning Call
Takes about 30 seconds to schedule; a 45-minute session helps assess needs and design a roadmap.
Create First Checklist
Within 1 hour, document and hand over the first guided checklist focused on a high-impact task.
Test & Launch Initial Processes
Quickly test the handover and deploy the process to relevant team members for feedback and validation.
Iterative Improvement
Use an agile method: Each week, review challenges and refine or add additional processes and checklists as business needs evolve.
AirManual is highly customizable to fit diverse business needs, supporting tailored process documentation, team-specific workflows, and integration requirements across industries.
Custom Process Checklists
Users can build detailed, interactive checklists for any task or SOP, embedding images, videos, instructions, and forms tailored to exact business workflows.
Team-Specific Manuals
Separate manuals or playbooks can be set up for teams such as Sales, HR, Finance, Marketing, Operations, and Data Security—each with its own checklists, onboarding, and recurring task templates.
Industry Templates and Playbooks
Over 200+ templates are available, and each can be easily modified or extended to match particular sector requirements, such as SaaS, compliance, onboarding, or project management.
Permissions and Access Control
Advanced permission settings allow organizations to define who can view, edit, or manage specific guides, checklists, and data, supporting secure, role-based customization.
Agile, Iterative Updates
The platform encourages ongoing iteration and improvement—processes and guidance can be updated anytime to reflect evolving business or regulatory needs.
Integration with Existing Tools
Integration is supported with thousands of applications (via Zapier, HubSpot, GitHub, Slack, and more), enabling organizations to connect AirManual with their broader workflow ecosystem for automation or data exchange.
Dynamic Content and Embedded Guidance
Custom fields, branching logic, conditional instructions, and embedded resources allow organizations to provide granular, context-specific guidance throughout processes.
Custom Reporting and Audit Trails
Businesses can monitor processes, receive alerts, track completion, and log activities for compliance or audit—configurable to internal or external requirements.
Support for Unique Business Scenarios
Customers report using AirManual for diverse needs: detailed employee onboarding, ISO/SOC compliance checklists, marketing campaign standardization, recurring finance workflows, incident remediation, and more—often starting with templates and evolving them for a precise fit.
Customers cite the “ease of customizing templates and processes for each department and company use case” as a major benefit.
Reviews highlight that “it’s simple to roll out new processes or modify existing checklists as the business changes,” which supports M&A, rapid growth, or regulatory changes.
Many organizations value AirManual’s ability to build custom onboarding journeys for different roles, from junior hires to technical or executive staff.
AirManual offers training and support to ensure new users are onboarded quickly and achieve lasting process improvements with minimal friction.
Personalized Onboarding & Workshops
Every new customer receives a tailored onboarding session, including guided planning calls and setup workshops, designed to help teams create their first checklists and process documents in under an hour.
Expert Consultations
Free demo and planning calls with AirManual process experts help companies identify the most valuable initial implementations and create actionable roll-out plans.
Self-Service Resources & Playbooks
Users have access to a vast library of process and onboarding templates, best practice playbooks, “how-to” articles, and step-by-step setup guidance covering multiple business areas (sales, development, HR, security, etc.).
Agile Implementation Guidance
Teams are guided through agile, iterative rollout methods, encouraging continuous improvement and rapid process refinement over time.
Responsive Customer Support
Ongoing chat and email support ensure questions are promptly addressed, and expert assistance is available for troubleshooting or process design.
AirManual implements a set of security and data protection measures to safeguard user data and meet regulatory requirements.
Industry Best Practice & Standards
Adheres to ISO 27001 best practices and undergoes continual assessment of technical and organizational controls.
Follows the guidance of the Information Commissioner's Office for security and compliance.
Data Storage & Processing
All servers are hosted in the UK or European Economic Area, managed by Google, and covered by SOC1, SOC2 (Security and Availability), and SOC3 certifications.
Data may be processed by global team members/contractors under strict confidentiality agreements and GDPR-standard contractual clauses.
Use of third-party providers is reviewed and contractually regulated for equivalent security and compliance.
Access & Authorization
Only authorized personnel with contracts and NDAs can access or process customer data, minimizing unauthorized access risks.
Data Backup & Disaster Recovery
Data is frequently backed up to multiple, geographically dispersed locations; backup intervals typically ensure no more than one hour of lost data, even in disaster scenarios.
Regular testing of backup and disaster recovery procedures to ensure timely restoration of access and data.
Compliance Monitoring & Auditing
Customers can review, inspect, or audit processing practices within GDPR requirements; it provides access to systems, documentation, and certifications (such as ISO27001) to demonstrate compliance.
Will notify customers immediately in the event of any security breach or non-compliance, with clear remediation procedures and full incident reports.
Privacy and Data Protection
Assistance provided to customers in fulfilling Data Protection Impact Assessments and other GDPR-mandated compliance activities.
Proactive notification if any requested activities might infringe on data protection laws.
Security Incident Response
AirManual maintains an active update cycle focused on keeping process documentation, features, and integrations current through continual platform enhancements.
Continuous Updates: AirManual ensures that documentation and platform features are always up-to-date by allowing real-time editing, versioning, and tracking of changes. This approach helps all users access the latest guidance and tools as soon as they are available.
No Fixed Public Schedule: There is no rigid, widely published release cadence (such as monthly or quarterly), but user reviews and platform overviews indicate new features, improvements, and security enhancements are rolled out on a regular, ongoing basis—often in response to user feedback or emerging needs.
Managed Version Control: Edits, updates, and releases are version-controlled, ensuring that any change in process documentation or system functionality is tracked, auditable, and reversible if needed. This fosters trust and enables compliance, especially for regulated teams.
AirManual’s policy on data ownership and portability strongly prioritizes customer rights and control over their information.
Customer Ownership
All data, documentation, checklists, and content entered or generated within the AirManual platform remain the sole property of the customer at all times.
Rights to Access and Manage Data
Customers can access, export, amend, or delete their data and documentation at any time while their account is active.
Export on Request
Customers may request export of their data (including content and workspace documentation) at any time, ensuring business continuity and the ability to switch platforms if needed.
Account Deletion and Data Destruction
Upon termination or deletion of an account, AirManual will permanently erase all user data from its systems, except where retention is required by law or for outstanding contractual obligations. Customers can also request confirmation that confidential or proprietary information has been deleted.
No Retention Beyond Use
Data is only kept for as long as needed for service provision or legal requirements. Inactive accounts (no payment/activity for 12+ months) may be deleted after notice is given.
AirManual’s terms are built to enable organizations to scale their usage—either up or down—according to changing needs, with fair notification, flexible subscription management, and clear user data rights.
Subscription Flexibility
Organizations can increase and manage the number of users, teams, or features as required at any time, paying the access fee for the expanded scope for the next subscription period.
Immediate Access to Upgraded Capacity
Upgrades can take effect immediately or at the next billing period, depending on payment arrangements and feature requests.
Pro-rated Pricing
Additional usage or upgrades may be billed on a pro-rated basis, depending on the plan and timing relative to the subscription period.
Custom Agreements
Enterprises with bespoke contracts can negotiate expansion or additional service terms as part of a master services agreement, taking precedence over default online terms.
User and Workspace Management
Organizations can remove users, revoke workspace access, or downgrade the scope of use at any time. Changes take effect at the next renewal period.
Cancel or Adjust Subscription Anytime
Subscription auto-renewal can be canceled or adjusted before the renewal date, ensuring the next period reflects the scaled-down usage.
No Penalty for Downsizing
There are no penalty fees for reducing team size or feature usage, though the minimum access fee for retaining a workspace still applies if the subscription continues.
Account and Data Retention
Data and documentation remain with the organization, and access can continue for the scaled-down structure unless the entire subscription is cancelled.
Advance Notice for Changes
AirManual attempts to notify customers in advance of any changes that could affect billing or platform scope, allowing organizations time to adjust subscriptions.
AirManual’s contract renewal and cancellation terms are structured for transparency and customer control, with several clear options and protections in place.
Automatic Renewal
Subscriptions auto-renew at the end of each Subscription Period (typically monthly or annually).
Advance Notification
AirManual attempts to notify users ahead of the renewal date to prevent surprises and provide the opportunity to make changes or cancel.
Price Changes at Renewal
If AirManual changes its pricing, new rates only take effect at renewal. Advance notice is given so customers can choose to cancel before renewal if they do not accept the new price.
Cancellation Anytime Before Renewal
Users can cancel the automatic renewal at any time; in this case, the subscription continues until the current period ends, then terminates.
Cancel at Any Time
Users can terminate use of the service at any time, either by turning off auto-renewal or by reaching out to AirManual support for account deletion.
Service by Provider Termination
AirManual can terminate access for any reason by giving 90 days' notice, with a pro-rated refund for any unused paid access. Immediate suspension or termination can occur for non-payment, unresolved term breaches, or insolvency situations.
Refunds
Generally, fees are non-refundable except where required by law or in breach of AirManual’s Terms not remedied within 30 days after notification. Refunds are calculated pro rata.
Outstanding Payments
Any outstanding fees remain due after termination, for services already rendered or used.
Inactive Accounts
AirManual may delete accounts (and all associated data) if there is no payment or activity for over 12 months, but will attempt to contact the customer first.
User Data Ownership
Customers retain ownership of all data and can request deletion or confirmation of deletion of confidential information at any time.
AirManual is designed to meet the stringent compliance standards necessary for secure business operations and legal data management.
Fully supports GDPR compliance for organizations operating in the UK and Europe.
Implements appropriate contractual, technical, and organizational measures for handling personal data and enables users to conduct Data Protection Impact Assessments as required by law.
Follows security and data management protocols aligned with ISO 27001, including continual review and improvement of technical and organizational controls.
Data centers are provided by Google and adhere to SOC1, SOC2, and SOC3 certifications for infrastructure security and operational reliability.
Adopts UK regulator best practices, ensuring legal handling of data and prompt notification of breaches or compliance issues.
Grants customers the ability to inspect, audit, and verify security, privacy, and compliance measures for their own assurance, especially useful for regulated industries.
GDPR (General Data Protection Regulation)
AirManual fully supports GDPR, providing legal contractual measures, technical safeguards, support for Data Protection Impact Assessments (DPIAs), prompt breach notifications, and user rights protections for data privacy.
ISO 27001 Best Practices
The platform’s security and data management framework follows ISO 27001 industry standards, with continuous assessment of technical and organizational controls for risk management, confidentiality, and information security.
SOC1, SOC2, SOC3 Certifications
AirManual’s infrastructure, hosted in Google’s UK/EEA data centers, is certified to SOC1, SOC2 (Security & Availability), and SOC3 standards, ensuring strict operational and data protection practices.
Information Commissioner's Office Guidance (UK)
AirManual implements best practices aligned with the UK Information Commissioner's Office, including legal handling, notification obligations, and compliance support.
