The implementation process for Agiloft software typically involves several key stages: initial scoping, system buildout, user testing, training, and ongoing support. This process is designed to ensure that the software is tailored to the specific needs of the organization and is fully operational in a relatively short period.
The entire implementation process can vary in duration depending on the complexity and size of the organization. However, Agiloft's agile technology and no-code platform enable a rapid deployment, often reducing implementation times from months to just a few weeks. For example, a typical implementation might take around two to three months from start to finish, but this can be shorter for less complex setups.
Agiloft is renowned for its high degree of customization, which is one of its standout features. The software's no-code platform allows users to tailor the system to their specific business processes without the need for extensive coding or IT support.
Agiloft's pricing model is primarily subscription-based, with costs determined by the number of users and specific modules or features. Additional costs include setup fees, maintenance, and support charges. The starting price for Agiloft's subscription is $65 per month, which can vary based on the number of users and the selected features. Setup fees are common for enterprise software solutions but are not explicitly mentioned. Maintenance and support charges vary depending on the level of support required, with premium options potentially incurring additional costs. Agiloft offers multiple training options, including videos, webinars, in-person training, documentation, and live online sessions. Customization costs may be incurred for complex customizations, and Agiloft offers add-ons like AI search with ConvoAI, advanced workflows, and integration hubs, which may come at additional costs.
Agiloft offers world-class service and support to its customers. The software is designed to be user-friendly, allowing non-technical users to configure and maintain it without formal training. This ease of use is a significant advantage for organizations looking to minimize training time and costs. Additionally, Agiloft provides comprehensive support to help users meet any challenges they may encounter.
Agiloft uses a comprehensive security approach to protect data, including access control, development and testing, third-party validation, and certifications. The company uses CERT Secure Coding Standard for Java and OWASP Enterprise Security API for security best practices. Regular independent security audits evaluate security controls and enterprise readiness. Agiloft's hosting infrastructure includes fully redundant AWS service, firewall-protected servers, and industry-standard encryption methods. Data connections are encrypted, and data at rest is encrypted using industry-standard methods. Configurable audit trails and continuous monitoring help identify potential intrusions. Data redundancy and backup are also provided, ensuring data availability and quick recovery in case of hardware failure.
Agiloft provides up to four upgrade releases with new functionality per year, plus monthly maintenance releases consisting of corrections only. These updates are documented in release notes, which detail new features and bug fixes.
Agiloft's policy on data ownership and portability includes the following points:
Data Control:
All data and actions in Agiloft can be controlled by permissions down to the data element level, allowing different abilities to modify and view data by roles and group permissions.
Data Export:
Agiloft allows data to be exported in a standard XML format, ensuring data portability.
Users can export data from tables in various formats, including text files, Excel spreadsheets, XML files, and JSON files.
Data Redundancy and Retention:
Agiloft maintains redundant sets of data for 30 days and can restore access to data in a timely manner in case of hardware failure.
Data Processing Agreements:
Agiloft offers a GDPR-compliant Data Processing Addendum (DPA) to meet GDPR requirements for agreements between the Data Controller and Agiloft as the Data Processor.
Scalability:
Agiloft supports a large number of concurrent users and can handle significant data loads. The system is built on a no-code platform, which allows for easy customization and scalability without the need for extensive coding.
The platform can scale to support thousands of users and millions of records, ensuring that it can grow with your organization.
Hardware Requirements:
For on-premises installations, Agiloft provides detailed hardware recommendations based on the number of concurrent users. For example, systems with 500-5000 users require 256GB of RAM and 16-32 processor cores.
The system's architecture supports load balancing and redundancy, ensuring high performance and reliability even as the user base grows.
Flexibility:
Agiloft's no-code platform allows for the creation of custom business rules, workflows, and integrations, making it easy to adapt the system as organizational needs change.
Contract Renewal:
Contracts can be set to auto-renew, notify staff to renew, or be evergreen (never expire). The system allows for automatic notifications to be sent to the contract owner before the contract end date.
Renewal terms can be specified in months, and the contract end date will automatically be extended by this number of months if auto-renewing is selected.
Cancellation:
Contracts can be manually canceled by users with the appropriate permissions. The system provides options to mark contracts as canceled, expired, or manually terminated.
If a contract is set to auto-renew but needs to be canceled, users can prevent the next auto-renewal by marking the contract as auto-renewal terminated.
Service Level Agreement (SLA):
Agiloft guarantees a service uptime of 99.7%. If the uptime falls below this threshold due to Agiloft's error, customers are entitled to service credits. For example, if uptime is less than 99.7%, the credit is 5% of the annual subscription fee prorated for the month.
The SLA also covers the provision of software updates, corrections for defects, and system documentation updates.
Agiloft meets several key compliance standards, ensuring robust security and data protection:
SOC 1 Type 2 and SOC 2 Type 2:
Agiloft has achieved SOC 1 Type 2 and SOC 2 Type 2 certifications, which confirm that their security policies, procedures, and controls are effective in protecting customer data.
ISO 27001:2013:
Agiloft is ISO 27001:2013 certified, demonstrating their commitment to maintaining an information security management system that meets international standards.
GDPR Compliance:
Agiloft offers a GDPR-compliant Data Processing Addendum (DPA) to meet the requirements for agreements between the Data Controller and Agiloft as the Data Processor.
Other Certifications:
Agiloft's platform has been tested and approved for deployment on the Secure Network at the U.S. Department of Defense, indicating compliance with stringent security standards.
