Admin By Request
بواسطة ADMIN BY REQUEST
Admin By Request typical implementation process:
Sign up and register: Visit the Admin By Request website, create an account, and get credentials for cloud portal access; registration takes just a few minutes.
Download and install client: Download the lightweight agent for Windows, macOS, or Linux endpoints and deploy via MSI, MDM, or software distribution method across target devices; individual installs take under 1 minute per endpoint.
Configure global policies: Use the cloud portal to set initial organizational policies for admin rights elevation, approval workflows, notifications, and security settings.
Set up user permissions and roles: Define groups, departments, or device types, and apply custom rules or delegation (approval authority, session types, PIN modes, pre-approved software, etc.).
Integrate with IT and security tools: Optionally sync with Active Directory, enable SSO/MFA, or connect APIs to SIEM, ITSM, or inventory platforms for broader IT operations automation.
Training and onboarding: Provide users with simple instructions for requesting admin access and responding to approval workflows (typically under 30 minutes for team orientation).
Admin By Request is highly customizable to fit a wide range of business needs and regulatory requirements.
Admin By Request lets you tailor admin elevation workflows (Run as Admin, full Admin session, PIN approval, or pre-approved apps) for different user groups, departments, or device types.
Approval processes are fully configurable, supporting auto-approval, user/manager approval, break glass (emergency) access, and multi-step workflows with custom time limits or conditions.
Policies can be segmented at a granular level—for example, by business unit, department, location, or device platform—so enterprises can assign unique security, elevation, or alert settings across contexts.
Integration capabilities include AD/LDAP for directory-based policy targeting, SSO/MFA for secure authentication, and API support for linking with SIEM, ITSM, or other IT operations platforms.
You can define application allow/block lists, set up role-based access controls, manage global or delegated admin permissions, and automate responses with AI-powered or rules-based decision engines.
Notifications, reporting, data retention, and session logging functions are all customizable—compliance and audit preferences can be configured to align with organizational or regulatory requirements.
Branding, end-user prompts, and request forms can be modified to create an experience that aligns with company standards or operational culture.
Admin By Request is transparent with its pricing and does not impose separate setup fees or hidden maintenance charges on standard contracts. The cost structure is primarily based on the number of managed endpoints, with a free plan available for up to 25 devices that includes all core features for small teams or trials.
Setup Fees: There are no separate onboarding or deployment fees—customers can sign up, deploy the agent, and access the management portal at no extra initial cost.
Maintenance Charges: All upgrades, platform updates, and SaaS maintenance are included in the subscription price; no ongoing maintenance charges are levied outside the subscription.
Support Costs: Standard support (including access to a responsive support team and self-service documentation) is included in both free and paid plans, with high marks for quality and responsiveness as cited by customers. No hidden premium support fee is required for standard SLA coverage.
Paid Plans: For organizations exceeding 25 endpoints or requiring advanced policy controls, integrations, and compliance features, a tiered paid plan is required—the price scales with device count and feature level.
Optional Integrations: Most integrations (AD, SSO/MFA, APIs) are included, but highly custom enterprise-level integrations or managed services may incur separate project fees by quotation only for large deployments.
Admin By Request offers extensive training and support resources aimed at both IT administrators and end users to ensure a smooth and secure implementation.
A comprehensive online documentation center covers setup, endpoint management, workflow creation, security settings, approvals, and troubleshooting steps—organized for both technical staff and general users.
Step-by-step guides and video tutorials demonstrate day-one deployment, everyday use (requesting admin access, starting/stopping sessions), PIN code workflows, and advanced policy management.
For IT teams, there is detailed onboarding content on policy setup, custom workflow creation, AD/SSO/MFA integration, and best practices for compliance.
End users receive clear, visual instructions—often integrated as in-app prompts or in portal instructions—making it easy to understand how to request, use, and relinquish admin rights on Windows, macOS, and Linux devices.
Admin By Request implements strong security measures to protect data and ensure safe privilege management across all endpoints.
All privilege elevation activities, approvals, and admin sessions are fully logged in real time, creating an immutable audit trail for compliance and investigation purposes.
The solution enforces least-privilege access by removing permanent local admin rights, granting temporary elevation only as defined by strict workflow, time limits, and approval conditions.
Role-based access control (RBAC) ensures that only authorized personnel can approve or initiate admin rights requests, and delegation of authority is supported for granular policy enforcement.
Multi-factor authentication (MFA) and SSO integrations (such as with Azure AD) are supported for both end users and administrators, reducing password-related risks during sensitive elevation actions.
Session PINs, break glass (emergency) procedures, and rules-based/AI auto-approval workflows introduce just-in-time controls that minimize attack surfaces without hindering user productivity.
All communications between endpoints and cloud management are encrypted using modern protocols; updates and client software are digitally signed to prevent tampering.
Application allow/block lists, software installation restrictions, and request/risk approval analytics provide additional barriers against malware, shadow IT, and unauthorized changes.
Admin By Request releases updates on a regular, agile cycle—typically every few weeks to a couple of months—to deliver new features, improvements, and security patches to both the cloud portal and endpoint agents. Updates are managed centrally in the SaaS platform, meaning most enhancements and fixes to the admin web portal are applied seamlessly and instantly for all customers without requiring local action. For the endpoint client (Windows, macOS, Linux), updates are rolled out automatically or can be scheduled by administrators; clients receive digitally signed updates, and IT teams can use standard software deployment tools or MDM solutions to push new versions if tighter control is required.
Release notes, version histories, and feature announcements are provided in the documentation center and through customer communication, ensuring transparency about what is new or changed. This agile, managed update process ensures rapid delivery of security and compliance enhancements with minimal disruption or downtime for end users.
Admin By Request’s policy on data ownership and portability ensures that organizations retain full rights over their data and have flexible options for moving or deleting it as required.
Data Ownership: All event logs, approval requests, policy configurations, and user activity recorded in Admin By Request remain the property of the customer—Admin By Request functions as a data processor, not a data owner, and only uses data for service delivery, support, and compliance under customer instruction.
Portability: Administrators can export audit logs, device inventories, and session/activity data from the cloud portal in standard formats (CSV, PDF, Excel) to facilitate compliance reporting, migrations, or offboarding.
Account Closure & Data Deletion: Upon request or contract termination, organizations can instruct Admin By Request to delete or return all stored data—this aligns with GDPR and other privacy standards. After account closure, retained logs and configuration data are securely deleted after a defined period unless legal requirements dictate otherwise.
Integration and Flexibility: Data may be synchronized or exported to third-party SIEM, ITSM, identity, or reporting tools through API integrations, supporting broader data governance and record portability.
Admin By Request provides highly flexible terms for scaling up or down as organizational needs change, ensuring cost-effectiveness and operational adaptability.
Add or remove endpoints anytime: Organizations can increase or decrease the number of managed endpoints at any time through the admin portal; the subscription price automatically adjusts with usage, and there is no penalty for scaling down.
Immediate upgrades: Scaling up is instant—new devices or users can be added immediately, with pro-rated billing for the remainder of the subscription cycle if needed.
Downscaling with no penalty: If you remove endpoints or shift to a lower subscription tier, billing is simply reduced at the next renewal period, and there are no punitive fees or downgrade charges.
Move between tiers: You can move between plan tiers (e.g., from Free to paid, or between paid feature levels) as your requirements change, and feature access and pricing shift in real time.
No setup or reactivation costs: There are no extra charges to re-scale after downsizing or for new endpoint rollouts, making it easy to adjust capacity for mergers, downsizing, or project changes.
Full audit and policy continuity: All changes to endpoint or user counts are tracked in the admin portal, with licenses, logs, and custom policies retained through scale transitions.
Admin By Request offers clear, flexible terms for contract renewal and cancellation to align with the needs of both small organizations and enterprises.
Automatic Renewal: Most paid subscriptions are set to auto-renew at the end of the billing cycle (monthly or annual), unless cancelled beforehand by the customer via the admin portal or through written notice.
Renewal Notification: Customers typically receive advance email notifications ahead of renewal, highlighting upcoming charges, any pricing changes, or requirements for license review and adjustment.
Ajustable Capacity: Customers can increase or decrease licensed endpoints before renewal—pricing automatically adjusts at the next cycle without penalty for downscaling.
Plan Upgrades: Organizations can move from the free to paid plans, or adjust between feature tiers as usage grows, all managed via the web portal with immediate effect or at the next renewal.
Self-Service Cancellation: Customers can cancel their subscription at any time from within the admin portal; cancellation takes effect at the end of the current billing period, and access continues until that date.
No Setup or Early Termination Penalties: There are generally no setup fees to recoup or penalties for early cancellation—partial refunds for unused months may require contacting support or are handled case-by-case according to standard SaaS principles.
Account Closure & Data Retention: When a paid contract or free account is cancelled, Admin By Request offers export and deletion of stored audit logs, configurations, and user data to comply with privacy requirements (GDPR, etc.), and data is purged from their systems within a retention window unless legal requirements dictate otherwise.
Free Plan: The free plan may be deactivated at the customer’s request at any time, or by Admin By Request for policy violations or prolonged inactivity. No fees or commitment are attached to the free tier.
Admin By Request meets a range of recognized compliance standards and security frameworks, positioning it for use in organizations with strict regulatory and audit requirements.
GDPR: The platform is fully compliant with the General Data Protection Regulation (GDPR), supporting rights for data access, erasure, export, and clear customer ownership of all stored or processed information.
ISO/IEC 27001: Admin By Request’s controls, audit capabilities, and privileged access management are designed to facilitate ISO/IEC 27001 certified environments, supporting information security management best practices.
SOC 2: The solution enables customers to meet key requirements in SOC 2 audits, particularly regarding access management, system monitoring, audit logging, and incident response—all of which are provided and documented through the platform.
NIST and CIS: Admin By Request aligns with the National Institute of Standards and Technology (NIST) SP 800-53 and Center for Internet Security (CIS) Critical Security Controls for privileged account management, log retention, and regulatory reporting.
HIPAA and Healthcare: The software is suitable for HIPAA-regulated environments—granular control, full audit trails, and rapid privilege assignment/revocation support healthcare data security and privacy obligations.
