ACE Calibration Management System

1. Initial Setup: The software is set up by the ACE team, which includes configuration of the system, data migration, and integration with existing systems.

2. Training and Support: The ACE team provides online training and support to ensure users are familiar with the system.

3. Customization: The software can be customized to fit specific business needs, including adding new instruments and gauges, integrating with existing systems, and creating custom reports.

1. Adding New Instruments and Gauges: Users can easily add new instruments and gauges to the system.

2. Integration with Existing Systems: The software can be integrated with existing systems, such as CMMS, EAM, or quality management systems.

3. Custom Reports: Users can create custom reports to suit their specific needs.

4. Customization of User Interface: The software can be customized to fit the specific user interface requirements of the organization

1. Setup Fee: There is a one-time setup fee of USD 200 for the Silver Base License and USD 999 for the Gold Medium License.

2. Maintenance: The annual maintenance fee is USD 100 for the Silver Base License and USD 200 for the Gold Medium License.

3. Support: The software offers online support, and additional support hours can be purchased at USD 100 per hour.

4. Training: The software offers online training, and additional training hours can be purchased at USD 100 per hour.

Online Training: The software provides online training, which includes a comprehensive user manual and video tutorials.

Phone Support: The software offers phone support from 10:00 AM to 5:00 PM IST.

Email Support: The software offers email support.

Implementation Support: The software provides implementation support, including setting up the system and customizing it to fit specific business needs.

Cloud Platform: The software uses a leading, industry-recognized cloud platform for data storage and processing.

SQL Server Database: The software uses SQL Server, which is an incredibly safe, stable, and reliable relational database.

Data Encryption: The software encrypts all data to ensure it remains secure.

Access Control: The software provides menu-level user rights control, ensuring that users only have access to the features and data they need.

1. Regular Updates: The software is updated regularly to ensure it remains secure and functional.

2. Bug Fixes: The software is updated to fix any bugs or issues that arise.

3. New Features: The software is updated to include new features and functionality.

1. Data Ownership: The ACE Calibration Management System does not explicitly state who owns the data. However, it is generally understood that the data belongs to the organization using the system, and the system is designed to manage and store this data securely.

2. Data Portability: The system allows users to export data in various formats, making it portable. Users can also access the system from multiple devices and platforms, ensuring flexibility and portability.

Pricing and Licensing

• Silver Base License: This is the starting point for the ACE Calibration Management System. It includes features such as equipment movement tracking, mobile app support, and unlimited users. The cost for this license is USD 999 per year, with an additional USD 9 per 25 equipment items.
• Add-on License: This license is designed for organizations with a larger number of equipment items. The cost for this license is USD 9 per 25 equipment items, with a minimum of USD 500.
• Base License Renewal: The cost for renewing the base license is USD 500.
• Add-on License Renewal: The cost for renewing the add-on license is 50% of the original add-on license cost.

Scalability Features

• Multi-User Access: The system allows multiple users to access the calibration database simultaneously with a single license.
• Web-Based Solution: The system is accessible from any device, including tablets, laptops, mobile devices, and desktops, on multiple operating systems.
• Exclusive Android App: The system includes an exclusive Android app for managing calibration on the go.
• Implementation Support: The system provides online implementation support and 12 hours of online training post-sales.
• Phone Support: The system offers phone support from 10:00 to 17:00 on working days (IST).
• Reports: The system includes 68 different reports, which can be customized to meet specific organizational needs.

Renewal:

• The initial term of the service order starts when Ace makes the services accessible and continues for the period specified in the order. If no period is stated, the initial term is monthly.
• After the initial term, the service order renews automatically on a monthly basis for the renewal term, unless either party notifies the other in writing prior to the end of the current renewal term.
• The base license renewal cost is $100/year for the 200 equipment tier and $500/year for the 500 equipment tier. The add-on license renewal is 50% of the add-on license cost.

Cancellation:

• Either party may terminate the agreement immediately if the other party is in material breach and fails to cure within 30 days, or if the other party ceases business operations or becomes insolvent.
• Ace may also terminate the agreement immediately for non-payment of fees overdue by more than 7 days, or terminate at will by providing 30 days' advance notice.
• Upon termination, the customer will not be able to access or recover their data stored on the service.
• Additional termination fees may apply as per the terms of service.

1. USP <1058>: The system does not explicitly meet USP <1058> requirements, which are related to analytical instrument qualification and data integrity.

2. Other Compliance Standards: The system does not explicitly mention compliance with other standards, such as C-TPAT or Proposition 65. However, it is designed to meet general data security and confidentiality standards.

3. MSA 4th Edition: The system meets the requirements of the MSA 4th Edition, which is related to measurement system analysis.

4. SQL Server Database: The system uses a SQL Server database, which is known for its safety, stability, and reliability.

5. Data Integrity: The system ensures data integrity through its audit-ready qualification solution and data security safeguards.

6. User Rights Control: The system allows for menu-level user rights control, ensuring that access is restricted to authorized personnel.

7. Email Alerts: The system provides email alerts for upcoming and past due calibration notifications, ensuring timely compliance.