abcoa Deal Pack
By Advanced Business Computers of America (ABCoA), Inc.
Customer Support Excellence: Many reviewers highlight the responsive and knowledgeable support team, often described as the best they’ve experienced.
Comprehensive Features: Strong loan servicing, collections, and accounting integration.
Reliability & Longevity: Users note they’ve used Deal Pack for decades and it integrates well with their business models.
Customization & Value: Highly customizable reports and workflows.
Complexity & Learning Curve: Some find the system clunky, cumbersome, and not intuitive, especially for new users.
Performance & Speed: Complaints about slow software, occasional timeouts, and delays in promised upgrades (e.g., web-based version).
Cost & Licensing Practices: Advanced customizations can be expensive.
Legacy Interface: Older versions run on a Unix-style interface, which feels outdated compared to modern platforms.
Responsiveness to Feedback: A few reviewers feel the company is unresponsive to client suggestions and slow to adapt to industry changes.
