Many users praise 7shifts for its intuitive and easy-to-navigate interface. Even non-tech-savvy individuals find it straightforward to use.
The platform's self-service onboarding process is highlighted as making it very easy to set up each restaurant.
Users appreciate the robust scheduling features, including the ability to automate scheduling based on labor targets and sales projections.
The communication tools, such as in-app chat and announcements, are highly valued for keeping teams informed and engaged
Customer support is frequently described as prompt, responsive, and helpful. Users report positive experiences with the support team, noting their reliability and effectiveness
7shifts integrates well with other systems, such as POS and payroll systems, which simplifies operations and enhances functionality.
The platform offers a high degree of customization, allowing businesses to tailor it to their specific needs
Features like the weather app, labor budget, and auto-scheduling are particularly appreciated for their utility in managing shifts efficiently.
The task management and tip tracking features are also well-received, adding to the platform's comprehensive functionality.
Several users comment that 7shifts offers good value for money, with many noting improvements in their business operations since adopting the software
Some users report issues with the 7shifts mobile app, including occasional crashes and glitches, particularly on Android devices.
Notifications can sometimes be unreliable, leading to missed schedule updates or shift reminders.
While generally user-friendly, some users find the initial setup and navigation of multiple dashboards to be challenging.
Managers have noted that the platform can sometimes overwhelm them with too many notifications, making it difficult to manage effectively.
There are concerns about additional costs for certain features, such as tip management, which requires using 7shifts' payroll processing as well.
Some users feel that the platform could benefit from more advanced analytics and reporting features.
