20 Bananas

The implementation process for 20 Bananas is designed for speed, typically taking between a few days and two weeks depending on the complexity of the ERP integration. The journey begins with a configuration phase where the distributor's product catalog and customer list are imported into the Web Supervisor. Once the data is live, the technical team assists in connecting the 20 Bananas API to the company's existing management software (Sage, SAP, etc.). This is followed by a short training session for office staff and the field sales team. Because the app has a '2-minute learning curve,' extensive classroom training is unnecessary; users simply download the app, log in, and can begin taking orders immediately. Go-live is usually a staged process, starting with a few pilot sales reps before rolling out to the entire fleet and customer base.

20 Bananas offers significant customization capabilities, particularly for the customer-facing interface. The most prominent option is the 'Branded App' service, where the entire application is white-labeled with the distributor's colors, logo, and brand name, and then published as a standalone app in the stores. Within the standard app, distributors can customize the product catalog layout, create specific price lists for different customer tiers, and set up custom rules for promotions and discounts. The Web Supervisor also allows for custom workflow configurations, such as defining which actions (like order deletion or price changes) require supervisor approval. For deep technical customization, the REST API allows developers to build custom front-ends or unique triggers between 20 Bananas and their back-office systems.

Beyond the standard monthly subscription of €20 per user for the Supervisor, Sales, and Delivery apps, there are a few potential additional costs. The 'Branded App' white-labeling service requires a one-time setup and publishing fee of €3,600. There may also be development costs associated with custom ERP integrations if the distributor uses a legacy or non-standard management system that isn't covered by the native connectors. Some high-volume users may incur small per-order fees for the standard client app, depending on the specific service level agreement. Support is generally included in the subscription, but extensive on-site training or custom consulting projects would be quoted separately. All pricing is transparent and typically discussed upfront during the free trial period.

Training at 20 Bananas is intentionally lightweight due to the app's intuitive UI. The company provides a range of self-service resources, including video tutorials on their YouTube channel and a detailed online knowledge base. For new clients, they offer guided onboarding webinars to walk the office supervisor through the catalog management and reporting tools. Since the mobile apps for reps and customers are modeled after WhatsApp, most users require no formal training—simply a login and a quick overview of where the 'order' button is. For technical partners, 20 Bananas offers a dedicated developer guide and support for API integration. Ongoing support is available via WhatsApp, email, and chat, ensuring that any user questions are answered promptly by their support staff.

20 Bananas adheres to robust European security standards, ensuring that all data is handled in compliance with GDPR regulations. The platform uses SSL encryption for all data transmissions between the mobile apps and the cloud servers. Access to the Web Supervisor is controlled via secure login credentials, with configurable permissions that allow admins to restrict data access for specific users (e.g., a delivery driver can only see their route, not the company's entire sales history). The servers are hosted in secure data centers that utilize industry-standard firewalls and intrusion detection systems. Additionally, since the system integrates with sensitive ERP data, the API utilizes secure tokens and IP white-listing to ensure that only authorized calls can be made to the company's central records.

20 Bananas follows a continuous deployment model, with regular updates typically released every 4-6 weeks to improve performance and add features based on user feedback. These updates are deployed automatically through the Apple App Store and Google Play Store for mobile users, while the Web Supervisor is updated in the cloud without requiring manual intervention from the client. The company maintains a public version history, with recent updates including design overhauls, the addition of barcode reading capabilities, and multi-language support. They prioritize 'backward compatibility' for their API to ensure that existing ERP integrations remain stable even as new features are added to the mobile front-end.

Distributors maintain full ownership of all their data on the 20 Bananas platform. This includes product catalogs, customer lists, order histories, and chat logs. The platform provides tools to export this data in standard formats like CSV or Excel at any time, ensuring data portability. In the event of contract termination, 20 Bananas allows for a transition period where clients can download their complete records. The company's privacy policy explicitly states that they do not sell or share customer data with third parties; it is used exclusively to facilitate the distributor's business operations. Data retention policies are aligned with GDPR, with options for clients to request the permanent deletion of specific records.

The 20 Bananas architecture is built on scalable cloud infrastructure designed to grow with a distributor's business. It can easily handle an increase in users from a small team of 5 reps to a large enterprise fleet of 50 or more without performance degradation. The system is capable of processing thousands of orders daily and managing large product catalogs with thousands of SKUs. As a company expands its geographic reach or adds new warehouses, the Web Supervisor can be configured to manage multiple branches and territories. The REST API ensures that as the company's technological needs become more complex, 20 Bananas can continue to serve as the mobile front-end for increasingly sophisticated ERP and BI systems.

The standard contract for 20 Bananas is based on a monthly subscription model, providing flexibility for growing businesses without long-term lock-ins. Clients can cancel their subscription at any time with a standard notice period (typically 30 days). Renewals are automatic unless canceled. The terms and conditions include a Service Level Agreement (SLA) that guarantees high uptime for the cloud service, backed by the company's responsive support team. For the 'Branded App' option, the one-time fee covers the initial development and publishing, while the ongoing maintenance is usually included in the monthly per-user fee of the supervisor portal. All contractual terms are governed by Spanish and European law.

20 Bananas is fully compliant with the General Data Protection Regulation (GDPR), which is the primary standard for data privacy in Europe. This ensures that all personal data from customers and employees is processed legally, transparently, and securely. The company's focus on the food service sector also means they are aware of the importance of traceability, providing tools within the app to record batch numbers and delivery timestamps, which helps distributors comply with health and safety regulations. While they do not currently list SOC 2 or ISO 27001 certifications on their public marketing, their adherence to EU law and their use of secured cloud infrastructure meets the standard requirements for SMEs and mid-market distributors globally.