15Five
By 15Five
Ease of Use: Many users appreciate how intuitive and user-friendly the platform is, making it easy to integrate into their workflows without complications.
Employee Engagement: The weekly check-ins, "High Fives" feature, and 1-on-1 tools are praised for fostering employee engagement, improving communication, and boosting morale.
Customizability: Users value the ability to tailor the platform to their specific needs, including customizing check-in questions, dashboards, and OKR tracking.
Performance Insights: The software provides clear insights into employee performance and team dynamics, helping managers proactively address issues before they escalate.
Impact on Productivity: Features like goal tracking and feedback loops help align teams with organizational objectives and improve overall productivity.
Customer Service Issues: Several users report poor experiences with customer support, citing slow responses and unhelpful interactions when resolving billing or technical problems.
Billing Practices: Complaints about rigid billing policies include immediate charges for adding employees, no refunds for paused services, and a cumbersome cancellation process requiring advance notice.
Technical Issues: Frequent bugs, platform instability, and broken features (e.g., viewing team 15Fives or creating objectives) have been noted as drawbacks.
High Pricing: While the platform offers robust features, some users feel that the pricing is too high for smaller organizations or teams with limited budgets.
Limited Analytics: Some users express a desire for more advanced analytics and reporting capabilities to better track performance trends or sentiment analysis.
