Zoho Desk
By Zoho
Zoho Desk is a comprehensive cloud-based customer service platform designed to help businesses of all sizes manage and improve their customer support operations. As a leading help desk software, it offers a wide range of features to streamline ticket management, enhance agent productivity, and deliver exceptional customer experiences. At its core, Zoho Desk provides a centralized system for managing customer interactions across multiple channels, including email, phone, chat, social media, and self-service portals. The software organizes and prioritizes support tickets, allowing agents to efficiently handle customer inquiries and issues. Zoho Desk's intuitive interface and powerful automation capabilities enable teams to respond quickly and effectively to customer needs, reducing resolution times and improving overall satisfaction.
Zoho Desk is a robust platform with advanced features like AI-powered assistance, customizable workflows, and detailed analytics, making it suitable for global organizations. Its multi-brand support and mobile apps enable agents to provide support on-the-go, and its affordable pricing and focus on user privacy make it a top choice.
Seller
Zoho
HQ Location
Mathalamparai, Tenkasi, India
Company Website
https://www.zoho.com
Year Founded
1996
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Appointment Management
Assignment Management
Automated Routing
Batch Communications
$ 6
Per User Per Month
$ 20
Per User Per Month
$ 35
Per User Per Month
French
Portuguese
Russian
Ukrainian
Swedish
Romanian
Hungarian
Georgian
Lithuanian
English
Where in GCC does Zoho Desk have offices?
Saudi Arabia:
Jeddah: 3940 Al Rawdhah, Ar Rawdah Dist - Rovan Tower, 3rd Floor, Unit No 305, Jeddah 23433 - 7518, Kingdom of Saudi Arabia.
Riyadh: 3rd Akaria Mall, Olaya Street, Gate 12, Office No. 508, Al Olaya Dist., Riyadh 12244-2484, Kingdom of Saudi Arabia.
United Arab Emirates (UAE):
Dubai: Zoho has a regional headquarters in Dubai, which also acts as a significant hub for its operations in the GCC region.
Who are Zoho Desk customers in the Middle East
Not Available
What is Zoho Desk's local address?
Not Available
Is the Zoho Desk platform available in Arabic?
Yes, Zoho Desk is available in Arabic.
Does Zoho Desk use AI? And where
Yes, Zoho Desk uses AI extensively across various functionalities to enhance customer service operations.
What AI does Zoho Desk use?
Zia AI Assistant
Zia is Zoho Desk's conversational AI assistant that provides various AI-powered features:
Is Zoho Desk a Web 3 company?
No
Are there any Web 3 components
Not Available
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How is Zoho Desk in terms of value for money?
for my 10000 people companyHow is Zoho Desk in terms of ease of use?
for my 10000 people companyItalian
Arabic
Chinese
Hindi
Polish
Greek
Danish
Spanish
Indonesian
