Zoho Desk is a help desk software that streamlines customer support operations across multiple channels. It features an omnichannel ticketing system that integrates email, social media, live chat, web forms, and telephony. The software offers advanced automation capabilities, workflows, SLAs, and macros to automate repetitive tasks. It integrates with other Zoho applications, and third-party tools, and supports multi-brand help centers. Zoho Desk's AI assistant, Zia, improves response accuracy and efficiency. The software also includes robust reporting tools, customizable dashboards, and a mobile app for on-the-go support. It also offers data encryption, role-based access controls, and compliance with GDPR and HIPAA standards.