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Zoho Desk

By Zoho
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Features

Functionality

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Total Features

16

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Advanced Features

  • Account Management

  • Activity Dashboard

  • Activity Tracking

  • Alerts / Escalation

  • Appointment Management

  • Assignment Management

  • Automated Routing

  • Batch Communications

  • Call Center Management

  • Call Recording

  • Canned Responses

  • Case Management

  • Cataloging/Categorization

  • Chat/Messaging

  • Chatbot

  • Knowledge Base Management

Support

  • Email

  • Help Desk

  • FAQs

  • Forum

  • Knowledge Base

Deployment

  • Cloud, SaaS, Web-Based

  • Desktop - Mac

  • Desktop - Windows

  • Mobile - Android

  • Mobile - iPhone

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Zoho Desk Pricing

  • Standard

    $ 12

    per user per month
  • Professional

    $ 20

    per user per month
See all 3 pricings of Zoho Desk

Zoho Desk Categories on Zoftware

  • Customer Engagement Platform

  • Customer Service Software

  • Knowledge Management Systems

  • Help Desk Software

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