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Zoho Desk logo

Zoho Desk

by Zoho

claimedClaimed
star
4.3out of 5 (2.0K)
4.3/ 5
Ease of Use
4.5/ 5
Breadth of Features
4.5/ 5
Value for Money
4.3/ 5
Customer Support
4.3/ 5
Ease of Implementation

Zoho Desk Features

16

Features

4

Categories

4.3

Verified User Rating

Features

  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Assignment Management
  • Automated Routing
  • Batch Communications
  • Call Center Management
  • Call Recording
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Chatbot
  • Knowledge Base Management

Supports

  • Email
  • Help Desk
  • FAQs
  • Forum
  • Knowledge Base

Deployment

  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Mobile - Android
  • Mobile - iPhone

Alternatives

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