Sign up for an account on the VivifyScrum website.
An organization is automatically created for you upon your first login.
You’ll see a clean dashboard and can immediately start creating your first project board.
Board Configuration
Choose between a Scrum or Kanban board, depending on your team’s workflow.
Name your board and, if needed, import configurations or team members from other boards.
Customize columns to fit your workflow (for example, add columns for documents or feedback).
Default columns like Product Backlog and Sprint Backlog are available for Scrum boards, or you can fully customize for Kanban.
Team Onboarding
Invite team members by email and assign them roles and permissions (Admin, Write, Read, Comment).
Permissions can be adjusted at any time.
Group team members by roles, and add guests (such as clients) with read-only access if needed.
Task and Project Setup
Add tasks (items) to your backlog, and define details such as assignees, reviewers, due dates, checklists, labels, and custom fields.
Break down tasks into sub-items to reflect user stories and tasks in Scrum.
Use drag-and-drop to prioritize and organize tasks.
Integration and Customization
Integrate VivifyScrum with tools like Slack, GitHub, Google Drive, Dropbox, or use Zapier for additional integrations.
Configure webhooks or use the API for custom integrations.
Adjust board and organization settings, including branding, notifications, and custom fields.
Training and Adoption
Access online Scrum training through VivifyScrum EDU.
Use built-in help resources, webinars, and customer support for onboarding questions.
Go-Live and Ongoing Use
Start your first sprint or manage your Kanban flow as needed.
Use features like time tracking, workload management, statistics, and invoicing to support ongoing project delivery.
Customisation
Customizable Boards: You can fully tailor both Scrum and Kanban boards. Add, remove, or reorder columns to match your specific workflow. This includes creating columns for unique processes such as document review or customer feedback.
Custom Fields and Labels: Tasks can be enhanced with custom fields and color-coded labels, allowing you to track unique data, categorize tasks, and set your own priorities.
Configurable Workflows: Design workflows that mirror your organization’s processes. Set up product backlogs, sprints, and burndown charts for Scrum, or create custom columns for Kanban.
Role-Based Permissions: Assign specific roles and permissions to each team member. This ensures users have the right level of access and control for their responsibilities.
Integrations: VivifyScrum connects with a wide range of third-party tools, such as Slack, GitHub, Google Drive, Dropbox, and many more via integration platforms. This allows you to fit VivifyScrum into your existing business toolset.
Profile and Board Settings: Users can adjust their profile settings and enable or disable features at the board level, tailoring the experience for each project.
Invoicing and Client Management: The platform supports customizable invoicing, so you can match invoices to your branding and business requirements, and manage clients directly within the system.
Time Tracking and Reporting: Built-in time tracking can be applied to individual tasks. Reporting and analytics can be customized to deliver insights relevant to your business.
Continuous Updates: VivifyScrum regularly updates its features and considers user feedback, ensuring the platform evolves to meet changing needs.
Additional Costs
Setup Fees: There are no separate setup fees. VivifyScrum is a cloud-based service, so you can start using it right after subscribing.
Maintenance Fees: Maintenance is included in the subscription price. All updates and bug fixes are provided at no extra cost.
Support Charges: Standard support (help desk, chat, FAQ, forum, tickets, knowledge base) is included with your subscription. 24/7 live support is available, and there are no extra charges for standard support services.
Subscription Pricing: Pricing starts at $6 per user per month for the Premium plan, which includes all features. There are options for teams of different sizes, and a free trial is available.
Integrations and API: Access to integrations and the API is included in the standard plans.
Training: Training resources such as documentation, webinars, and live online sessions are included. More advanced or in-person training may have additional costs, depending on your arrangement.
No Hidden Fees: There are no hidden costs for setup, maintenance, or support based on available information.
Training
VivifyScrum EDU: A free online Scrum course is available, providing structured learning for teams that are new to Agile and Scrum methodologies.
Onboarding Resources: The platform features onboarding guides and resources to help teams understand and use core features right away.
Webinars and Tutorials: Users can access webinars and tutorial videos that demonstrate how to use VivifyScrum’s features and follow best practices.
Knowledge Base and Documentation: A detailed knowledge base and documentation are available, including FAQs and step-by-step guides for self-service support.
Customer Support: VivifyScrum is known for responsive customer support, assisting with both technical and non-technical questions.
Live Support: Real-time support channels are available, so users can get immediate help when needed.
Community and Forums: Peer support is available through user forums and community spaces, where users can share tips and solutions.
Security Measures
Role-Based Access Control: You can assign roles and permissions to users, ensuring that only authorized team members have access to sensitive information.
Data Privacy: The platform is built to safeguard project data from unauthorized access, following industry best practices for privacy.
Cloud Security: As a cloud-based service, VivifyScrum uses secure infrastructure and protocols to protect data both at rest and in transit.
Integration Security: Secure APIs and authentication methods are used when connecting with third-party tools, ensuring safe data exchanges.
Compliance: VivifyScrum complies with regulations such as GDPR, ensuring that personal and project data are handled responsibly.
Encryption: Data is encrypted during transfer and while stored, and secure credential storage is used to further reduce the risk of breaches.
Updates
Regular Updates: The software is updated regularly to introduce new features, strengthen security, and enhance performance.
Automatic Deployment: Updates are deployed automatically in the cloud, so users always have access to the latest version without manual action.
User Notifications: Important updates and new features are communicated to users through notifications or release notes within the platform.
Support for New Features: Documentation and, when necessary, additional training resources are provided to help users adapt to changes introduced by updates.
Data Ownership and Portability
Data Ownership: All data entered into VivifyScrum-such as projects, tasks, attachments, and user information-remains the property of the customer. You retain full ownership of your content.
Data Portability: Customers can typically export their data from VivifyScrum. This is usually possible through built-in export functions (like exporting boards, tasks, or reports in formats such as CSV or PDF) or by using the API. This ensures you can retrieve your information if you decide to switch to another platform or need a backup.
Account Termination: If your account is terminated, disconnected, or suspended (for example, due to non-payment), VivifyScrum does not guarantee the retention or integrity of your data after the event. It is the customer’s responsibility to export or back up important data before account closure or service interruption to prevent data loss.
Scaling Up / Down
Scaling Up: You can add more users or upgrade your subscription at any time as your team grows. This is managed through your account settings, and any additional charges are applied immediately. New features or increased capacity become available right away.
Scaling Down: If you need to reduce the number of users or downgrade your plan, you can do so through the account management interface. Subscription costs will decrease accordingly at the start of your next billing cycle.
No Refund Policy: VivifyScrum maintains a no-refund policy. Any fees paid in advance-whether monthly, quarterly, or yearly-are non-refundable, even if you scale down or cancel before the end of your paid term.
Service Continuity: Services remain active as long as payments are up to date. If payments lapse, your account may be suspended or terminated, and there is a risk of data loss if not addressed promptly.
The terms & conditions for contract renewal and cancellation
Contract Renewal:
The available information does not specify automatic renewal terms, but standard practice for SaaS platforms is that subscriptions renew at the end of each billing cycle unless cancelled by the customer.
Customers are responsible for ensuring payment is up to date; failure to pay may result in temporary denial of service or termination of the agreement. Any outstanding fees remain the customer’s responsibility, even after service interruption or termination.
Contract Cancellation:
Customers may cancel their account once any contract obligations have expired by providing thirty (30) days’ written notice to Vivify. This notice can be given via the contact form on the Vivify website.
Cancellation is only possible after the expiration of any existing contract term or obligation.
All payments made to Vivify are non-refundable, including setup fees and monthly fees, regardless of usage or the timing of cancellation.
There are no pro-rated refunds for unused service periods if you cancel before the end of your billing cycle.
If a billing dispute arises, it must be reported within thirty (30) days of the occurrence. Invalid chargebacks may result in service interruption and reconnection fees.
Upon cancellation, intellectual property owned by Vivify remains with Vivify, and customers should ensure they have exported any needed data prior to account termination.
Compliance
SOC 2 Compliance: VivifyScrum is compliant with SOC 2 standards, which focus on the security, availability, processing integrity, confidentiality, and privacy of customer data.
Role-Based Access Control (RBAC): The platform uses RBAC to restrict system access to authorized users, enhancing security.
Encrypted Data Transfers: Data transfers are encrypted to protect information in transit.
Secure Credential Storage: Credentials are stored securely to prevent unauthorized access.
General Industry Practices: VivifyScrum follows industry-standard security practices to protect user data.
