Text Request
By Text Request
Text Request is a business text messaging platform headquartered in Chattanooga, Tennessee. Founded in 2014, the company provides tools to help businesses communicate with customers via SMS, enhancing customer engagement and operational efficiency. It serves various industries, including healthcare, retail, automotive, and nonprofits. As of 2025, Text Request has delivered over 1 billion messages and connected more than 200 million people through its platform.
Text Request was co-founded by Brian Elrod, Jamey Elrod, and Rob Reagan to address the need for businesses to communicate effectively through text messaging. Over the past decade, the company has grown at an annual rate of 60%, achieving $15 million in annual recurring revenue (ARR) and $20 million in total revenue by 2024. It has been recognized on the Inc. 5000 list of fastest-growing companies multiple times and has received accolades for being a great workplace.
Text Request was bootstrapped from its inception until its acquisition by Commify in October 2024. The acquisition marked a significant milestone, as it doubled Commify's U.S. market presence and positioned Text Request for further growth under a global messaging leader. While specific valuation details were not disclosed, Commify's investment reflects its strategic importance in the high-potential U.S. market.
In October 2024, Text Request was acquired by Commify, a global leader in messaging solutions. This acquisition marked Commify’s largest investment to date and established Text Request as a key player in its U.S. operations. The partnership has enabled Text Request to scale operations while maintaining its Chattanooga base.
Enhanced mobile compose screens for better usability.
Integration of webhooks for API-generated responses.
Expanded search capabilities by contact name.
New account management tabs for administrators.
Text Request has cultivated a strong workplace culture that prioritizes employee satisfaction and community development. It has been certified as a Great Place to Work twice, with 97% of employees rating it as an excellent workplace—significantly higher than the U.S. average of 57%. The company emphasizes autonomy, respect, and creating an enjoyable work environment.
The platform serves over 7,500 business customers across the U.S. and Canada across nearly 100 industries. Its customers range from small businesses to nonprofits and enterprises. Text Request handles more than five million messages monthly through its scalable dashboard powered by Twilio technology.
