Solutionreach is a cloud-based patient communication and engagement platform headquartered in Lehi, Utah. Serving practices across medical, dental, vision, and enterprise healthcare groups, it offers tools for appointment reminders, two-way texting, recall campaigns, intake forms, telehealth, reputation management, and more
Founded in 2000 by CEO Jim Higgins (originally as Smile Reminder)
Over 23+ years, scaled organically to support 20,000+ practices and send 1 billion messages annually to 80 million patients.
May 2012: Received growth equity investment from Summit Partners (undisclosed terms)
PitchBook shows total funding around $62.7M, with investors including Summit Partners & Oquirrh Ventures
Solutionreach offers a comprehensive suite of patient engagement tools, including:
Appointment Reminders, Two-way Texting, Online Scheduling, Digital Intake, Telehealth
Recall & Batch Messaging, Payment Processing, Surveys, Reputation Management, Insurance Eligibility, Secure Documents
2023 redesign: New branding, telehealth tools, mobile enhancements, and improved messaging UI
Gen‑AI Review Management (2023): Auto-generates personalized review responses, sentiment summaries, and insights
Culture emphasizes innovation, patient-first tech, and high-touch support, backed by advisory board including hospital and health system leaders
Focused on practice efficiency and outcomes—AI and revenue messaging features show deep customer orientation .
20,000+ practices, across dental, vision, and medical sectors; 50,000+ total customers
Sends 1B+ messages annually to ~80M patients across the U.S.
Solutionreach
By Solutionreach, Inc
