SmartProcess

SmartProcess by CWA Software is a comprehensive BPM (Business Process Management) solution designed to support process management, quality management, and workflow automation for organizations seeking digital transformation of their operations. The platform allows users to visually model and document processes using BPMN notation directly within a browser, ensuring always up-to-date and compliant process maps and documentation. SmartProcess features customizable standard workflows tailored for quality management tasks such as complaint handling, audit planning and execution, and qualification management. It offers robust document management with check-in/check-out functionality, version control, and automatic read confirmations to maintain document compliance. Automated workflow control replaces manual, email-based task management by integrating email, escalation management, and reporting to improve operational efficiency and reduce costs. With integrated support for ISO 9001 standards, SmartProcess enables organizations to manage complaints, audits, and employee qualifications more effectively, ensuring transparency, automation, and continuous quality improvement across processes. Mobile web access and comprehensive task distribution complete the platform’s offering, empowering users with flexible, real-time control of their process and quality management initiatives.