Initial Consultation: SimpliRoute team assesses your logistics workflow, fleet size, and goals to determine the right setup and features needed.
Account Setup: Your SimpliRoute account and user roles are created, with access provided to the web dashboard and driver app. This step is guided remotely and takes a short time.
Data Import: Upload your clients, addresses, vehicles, and drivers to the platform. SimpliRoute allows for manual entry, spreadsheet import, or API integration for larger datasets.
Integration (Optional): If needed, SimpliRoute is connected to your existing systems (ERP, e-commerce, telematics, etc.) using built-in integrations or open API. This may add a few days depending on integration depth.
Configuration & Route Planning: Set up delivery zones, scheduling windows, vehicle restrictions, and optimization constraints. SimpliRoute can handle high complexity (up to 5,000 stops in minutes).
Training & Onboarding: Admin and driver training provided via remote sessions and guides. Users quickly learn to plan, track, and adjust routes using web and mobile tools.
Pilot/Test Runs: Test runs are performed to ensure correct functioning and fit for your operation. Adjustments made as necessary.
SimpliRoute offers a range of features and configuration options that allow businesses to tailor the platform to their unique logistics and operational requirements. Below are the primary ways SimpliRoute can be customized:
Multiple Optimizers: Choose from different route optimization algorithms (e.g., balance workload, minimize vehicles, open routes) to fit different operational models and logistical constraints.
Load Limits & Vehicle Restrictions: Set specific load capacities and operational boundaries for each vehicle or driver to ensure compliance and efficiency.
Custom Time Windows: Define delivery or pickup time windows and adjust “soft” time window settings for greater route flexibility.
Open Routes & Multi-Modal Routing: Configure routes to either start and end at fixed depots or be open-ended; supports routing for foot, vehicle, or custom territories.
Route Merging & Splitting: Merge multiple visits to the same location or schedule more than one route per vehicle per day.
Order and Task Configurations: Customize order fields, add notes, images, and proof of delivery steps for each delivery or visit.
Territorial Restrictions: Set custom geofences or boundaries for where vehicles can or cannot go, supporting complex delivery constraints.
Stop Prioritization: Manually sequence stops or prioritize orders based on specific business rules.
API & Third-Party Integrations: Supports integration with ERP, CRM, e-commerce, and telematics systems, enabling data synchronization and workflow automation.
Custom Notifications: Configure customer notifications via WhatsApp, SMS, or email, adjusting template messages as needed.
Data Import/Export: Import client addresses and order data in bulk via spreadsheets or API; export reports and operational data for external analysis.
Business-Specific Dashboards: Performance metrics, reporting, and dashboards can be tailored to display KPIs relevant to each business.
Custom Reports: Generate and export operational reports, such as delivery status, driver performance, fuel usage, and maintenance schedules.
User Roles & Permissions: Assign different levels of access and operational control depending on team structure (admin, dispatcher, driver).
Supports Businesses of All Sizes: Used by small shops as well as large enterprises like Walmart and Unilever, demonstrating adaptability for various scales and requirements.
Welcome Training: New users are guided through onboarding sessions designed to help them master every major feature of SimpliRoute within a few days. This structured process ensures that customers get a quick start and can use the platform efficiently.
Remote Guidance: The initial setup, data import, and integration phases include remote support and walkthroughs to streamline the deployment and help users configure routes, schedules, and other platform settings easily.
Documentation and Resources: Users get access to guides, training videos, and marketing materials to reinforce learning and help with self-paced training, covering everything from route optimization to driver management and customer notifications.
Multichannel Support: SimpliRoute provides various ways to reach customer support:
Phone Support: Direct phone lines are available for urgent inquiries.
Live Chat: Real-time assistance through the website’s chat function.
Email/Help Desk: Users can submit requests or report issues at any time.
Knowledge Base and FAQs: A comprehensive online resource where users can find answers to common questions and step-by-step instructions.
24/7 Availability: Support representatives are available around the clock, ensuring that new users can get help when needed, no matter where they’re located or what time it is.
Customer Success Team: A dedicated team is available to assist with questions, provide ongoing guidance, and recommend best practices to maximize the value of SimpliRoute’s features.
Continuous Improvement: Feedback from users is encouraged and often results in platform enhancements or tailored support, helping businesses adapt SimpliRoute as their needs evolve.
SimpliRoute implements several important measures to safeguard customer and operational data within its logistics platform. Here’s an overview of the main security practices:
Encryption in Transit and at Rest: SimpliRoute uses encryption technology for certain types of personal and operational information, helping protect data as it moves across networks and while stored on servers.
Physical and Electronic Protections: Both physical and digital safeguards are employed to secure the personal data collected from users, helping to prevent unauthorized access or breaches.
Access Management: The platform enforces role-based access systems so only authorized personnel can reach sensitive information. Users control much of the data they upload, with options to amend, correct, or delete records through their account.
User Verification: Registration processes and account controls require validation of user credentials, usually including verification via business email or phone.
Minimum Data Collection: SimpliRoute primarily collects necessary information to provide its services, such as account registration data, GPS information from mobile devices, and operational route data. Payment and billing details are processed securely and as required.
Cookie and Device Security: The platform uses browser cookies and device identifiers for security and session management, which users can control by adjusting browser or application settings.
Secured Cloud Infrastructure: SimpliRoute leverages cloud technologies, such as Google Cloud, known for robust data security and compliance capabilities, for reliable management and secure integration of customer data.
Privacy Policy Commitment: SimpliRoute provides transparency via its privacy policy and terms of service, outlining user rights to view, update, or permanently delete their information. The company acts promptly to delete information if requested, subject to legal and operational compliance.
Children’s Online Protection: In compliance with laws such as COPPA, SimpliRoute prohibits use by minors and does not knowingly collect their personal data.
Audit and Disclosure: The company commits to notifying users about changes in practices, incidents, or privacy policy updates through platform communication channels.
In-App Announcements: SimpliRoute uses in-app guides, tooltips, and highlight banners to announce changes directly within the platform. This approach helps users quickly learn about new or improved features without relying on email or external communications.
User Feedback Integration: Updates are often in response to direct customer feedback. SimpliRoute validates product enhancements using in-app microsurveys, enabling it to measure user satisfaction before and after changes. Negative feedback is analyzed to ensure only well-received updates are rolled out broadly.
Automated Rollout: As a SaaS (Software as a Service) platform, updates are deployed automatically in the cloud—no user intervention or manual installation is required. This ensures all customers always have access to the latest tools and improvements.
Change Communication: By leveraging product adoption platforms, SimpliRoute minimizes disruption and ensures users understand new functionalities. Tours and guides explain enhancements, helping reduce confusion and support requests after each update.
User Control: SimpliRoute users retain ownership and control over the data they upload to the platform. This includes information related to route planning, customer details, and operational metrics.
Data Management: Users can access, correct, amend, or delete their data directly within the SimpliRoute dashboard. Content removed by the user may persist in backup or archived copies to enable features like revision history, but permanent deletion can be requested through customer support.
Data Privacy: SimpliRoute’s privacy policy underscores that the company is committed to protecting user data using encryption, secure servers, and strong access controls. Users control the content and have the primary ability to manage what they store or share on the platform.
User Rights: SimpliRoute acknowledges user rights to access, modify, and remove their data as needed. The platform allows users to export route, visit, and operational content in commonly structured formats as part of its core features.
Permanent Deletion: To ensure full data removal beyond what is accessible through the interface (including backups), users can request permanent deletion by contacting SimpliRoute support.
Cloud-Based SaaS: SimpliRoute is a cloud-based platform, so scaling your operations up or down—such as adding or removing vehicles, drivers, or features—requires no new hardware or major IT effort. All changes are handled within the online environment for immediate effect.
Monthly Subscription: The platform operates on a monthly subscription basis. This allows businesses to increase or decrease usage and features as their needs evolve, without being locked into long-term contracts.
Self-Service Scaling: Organizations can typically adjust their plan or features directly via the SimpliRoute dashboard or by contacting support. This covers both scaling up (adding capacity or advanced modules) and scaling down (removing users or reducing the feature set).
Plan Adjustments: Subscription fees are billed automatically each month at posted rates, based on your current usage. You can add or remove services and features, with charges adjusting accordingly (pro-rated if done mid-cycle).
Annual Price Adjustment: SimpliRoute reserves the right to adjust subscription fees annually based on the official inflation rate in your country, with the possibility of an additional annual increase of up to 10%. Any such changes are communicated at least 30 days in advance via email.
Transparent Pricing: New pricing, when applicable, is always disclosed in advance, and you may cancel or modify your subscription ahead of any changes to avoid unwanted costs.
Upgrade: Add more drivers, vehicles, or modules as your business grows. These changes are effective immediately and reflected in your monthly billing.
Downgrade: Reduce your operational scale or remove unused features at any time. Downgrades also adjust your subscription cost on your next billing cycle.
Automatic Renewal: SimpliRoute subscriptions are set to automatically renew at the end of each billing term (monthly, unless otherwise specified). The renewal is at the then-current rate, and the same term length applies unless otherwise stated.
Advance Notification: Customers receive an email notice at least 30 days before auto-renewal. This notice details the renewal terms and any upcoming changes in pricing.
Authorization: By subscribing, you authorize SimpliRoute to charge your payment method for all applicable fees upon renewal.
Compliance with Laws: SimpliRoute adheres to applicable auto-renewal laws and aims to provide a straightforward cancellation process.
User-Initiated Cancellation: You can cancel your SimpliRoute subscription at any time. This is typically done through your account settings in the SimpliRoute dashboard or by following the instructions provided by SimpliRoute.
No Refunds after Payment: Once payment is made for a renewal term or billing period, no refunds are provided for previous payments. This applies whether cancellation occurs mid-term or at the end of the billing cycle.
Cessation of Future Payments: After you cancel, no further payments will be due for future billing cycles.
Support for Refunds (If Applicable): If you believe a refund is warranted (such as a mistaken charge), you should contact SimpliRoute support, but refunds are issued only at their discretion.
Termination by SimpliRoute: The company may terminate your subscription without prior notice if you breach the terms of service or other conditions.
Data Deletion: Upon cancellation or termination, SimpliRoute may permanently delete your account and all associated data.
Inactivity: Accounts inactive for 12 months may also be subject to permanent deletion.
Request Account Closure: To fully close your account (beyond subscription cancellation), you must contact SimpliRoute directly at their support address.
SimpliRoute is designed to help logistics and fleet operators meet quality and legal standards for data protection and business operations. Here’s an overview of the key compliance and regulatory practices observed by the SimpliRoute platform:
Children’s Online Privacy Protection Act (COPPA): SimpliRoute explicitly complies with COPPA, ensuring that no personal data is knowingly collected from children under 13 years old.
General Data Protection Principles: SimpliRoute’s documentation and privacy approach align with international standards for privacy, providing users the ability to control, access, and permanently delete their data. This level of control reflects adherence to major privacy frameworks such as the GDPR, although explicit GDPR certification is not publicly stated.
Global Best Practices: SimpliRoute employs data encryption in transit and at rest, as well as role-based access controls, cloud infrastructure (notably Google Cloud), audit trails, and secure APIs. These safeguards are in line with global information security benchmarks and regulatory compliance for SaaS and logistics solutions.
Legal Compliance: The platform operates within all applicable laws in the regions where customers are located. Users agree to avoid any illegal activity on SimpliRoute and are bound by regional legal requirements.
Compliance Management: The platform includes features to help businesses track regulatory requirements and maintain documentation, supporting fleet compliance for safety and operational reporting.
SimpliRoute
By SimpliRoute
