Pomelo Health

Pomelo Health by TELUS Health is a clinic and patient engagement platform designed to streamline administrative processes, enhance communication, and improve the overall healthcare experience. The platform allows patients to book, reschedule, or cancel appointments online and sends automated reminders via SMS, voice, or email to reduce no-shows. It integrates directly with TELUS Health’s electronic medical records (EMR) systems, enabling real-time file updates, appointment management, and intake automation. Through secure, encrypted two-way messaging, healthcare providers can communicate privately with patients, share test results, and send eForms, which auto-populate patient charts. Pomelo also supports contactless mobile check-in and customizable intake and triage forms to simplify patient registration and minimize wait times. Clinics can use the platform to send mass communications like newsletters or targeted health updates and monitor message engagement analytics. Additionally, its centralized patient portal allows individuals to manage appointments, view medical results, and follow their care journey securely. Designed to integrate seamlessly into clinical workflows, Pomelo optimizes daily operations, boosts patient satisfaction, and strengthens efficiency across multi-location healthcare practices.