NETfacilities is a cloud-based computerized maintenance management system (CMMS) designed to empower maintenance and facilities managers to optimize processes, reduce downtime, and improve vendor and tenant relationships. It offers a centralized platform to manage unlimited assets, schedule preventive maintenance, track service costs, and assign work orders to vendors with secure access. The software is tailored for mid-sized to large organizations managing multiple properties and facilities, providing advanced functionality beyond basic maintenance solutions.

Originally founded in 2002 in Cornelius, North Carolina, NETfacilities became part of MRI Software, a global real estate software provider, in 2021. MRI Software, headquartered in Solon, Ohio, has a long history dating back to 1971 and specializes in real estate technology solutions worldwide. NETfacilities operates as a key component within MRI’s suite of occupier products, integrating with other solutions for accounting, human resources, analytics, and more.

• Founding: NETfacilities was founded in 2002 as part of AMTdirect, focusing on creating an innovative, user-friendly CMMS platform.

• Growth: Over the years, NETfacilities introduced the first multi-site, multi-user, multi-vendor solution for facilities and property management, positioning itself as a pioneer in the CMMS space.

• Acquisition: In 2021, NETfacilities was acquired by MRI Software, significantly expanding its reach and resources while integrating into a broader ecosystem of real estate software solutions.

• MRI Software Growth: MRI Software itself has grown from its 1971 founding in Cleveland, Ohio, to a global company with offices across the Americas, Europe, Asia-Pacific, and Africa, boasting over 3,000 employees and about 45,000 customers worldwide.

NETfacilities offers a comprehensive suite of features designed for facility and maintenance management:

• Work Order Management: Create, assign, and track work orders with customizable workflows and approval processes.

• Asset Management: Track unlimited assets with detailed records, warranties, and preventive maintenance schedules.

• Preventive Maintenance: Automate recurring maintenance tasks to reduce downtime and avoid costly repairs.

• Vendor Management: Assign work orders to vendors with secure login access to manage their activities, track time, and costs.

• Inventory and Key/Lock Management: Manage inventory levels and control access with key and lock tracking.

• Tenant Portal: Provides tenants with access to submit maintenance requests and track progress.

• Reporting and Analytics: Offers pre-built reports and dashboards for cost tracking, maintenance history, and operational insights.

• Mobile Access: A mobile app supports real-time communication and work order management in the field.

• Integration: Supports open APIs and integrates with other MRI Software products and third-party systems for accounting, HR, and analytics.

• The acquisition by MRI Software in 2021 marked a significant expansion for NETfacilities, enabling integration into a broader real estate technology platform.

• MRI Software’s aggressive growth strategy includes expanding into new markets and adding innovative solutions such as automated communications, risk management, and payment processing.

• NETfacilities benefits from MRI’s global presence and continuous product development, enhancing its features and scalability.

Recent enhancements focus on:

• Cloud-based delivery: Ensuring seamless updates and scalability.

• Improved vendor portals: Enhancing collaboration and cost transparency.

• Advanced preventive maintenance scheduling: More flexible and automated task generation.

• Enhanced reporting: Better analytics and customizable dashboards.

• Mobile app improvements: Real-time updates and communication for field technicians.

• Security enhancements: Role-based access and secure login for vendors and users.

• MRI Software, the parent company, emphasizes innovation, client-centric solutions, and a strong commitment to employee engagement.

• The culture promotes a "work hard, play hard" environment with a focus on hiring top talent and fostering a collaborative work atmosphere.

• MRI values openness, flexibility, and continuous improvement, aiming to transform how communities live and work through connected real estate technology.

• NETfacilities, as part of MRI, shares these values and is committed to delivering user-friendly, innovative solutions that evolve with customer needs.

• NETfacilities serves mid-sized to large organizations across various industries managing multiple properties and facilities.

• The user base includes maintenance teams, facilities managers, property managers, vendors, and tenants.

• MRI Software has a global customer base of approximately 45,000 clients, with NETfacilities contributing to this through its specialized CMMS offering.

• The community benefits from extensive training resources, support channels including phone, chat, and 24/7 live assistance, and active user forums.

• Users appreciate NETfacilities for its robust feature set, scalability, and vendor management capabilities, though some note areas for improvement in report customization.