Net Health
By Net Health
Specialized Features: Users in wound care (WoundExpert) and rehab therapy highly value the specialized, comprehensive features. This includes Tissue Analytics for automated wound measurement and tools that ensure proper compliance and coding for reimbursement.
Ease of Use for Documentation: For many, the interface is considered user-friendly and intuitive, particularly for quick documentation and note-writing once the system is mastered. It's often praised for helping to streamline administrative tasks.
Customer Support: Net Health's support team is frequently cited as being responsive, helpful, and exceptional. Users appreciate the quick resolution of technical issues and the availability of training resources.
Comprehensive/All-in-One: The system is valued for being a single, cloud-based EMR solution that consolidates scheduling, billing, clinical documentation, and patient management, which is helpful in hospital outpatient and SNF settings.
Performance & Stability: The most consistent complaint is that the system can be slow, laggy, or crash/freeze during peak hours, leading to inefficient workflow and lost documentation if the page times out. Some users describe the interface as outdated or "archaic."
Workflow & Customization: Many users find the workflow to be unintuitive and cumbersome, often requiring multiple, unnecessary clicks to complete simple documentation tasks. There is a desire for greater customization options to better align the software with specific departmental needs.
Learning Curve: Despite being described as easy to use by some, others note a steep learning curve for new users or when dealing with the more complex features of the EMR.
