The typical implementation process for magicplan software is designed to be quick and intuitive, allowing users to start creating floor plans and reports within minutes to a few hours. Here’s the process in brief:
Create an Account: Download the app, sign up in the app or on the web, and activate your Starter Plan or select a subscription.
Initial Setup: Open the app, create your first project, and fill in project details like name and address—this takes just a couple of minutes.
Add Floors and Rooms: Start scanning rooms using AR/LiDAR (iOS) or input manually; assemble the scanned rooms into a full plan—typically just minutes per room, with a complete standard plan done in under 30 minutes for most users.
Customize and Decorate: Insert objects, furniture, and add equipment, notes, and photos as needed for documentation and estimates.
Export and Share: Choose from multiple export options (PDF, images, CAD, etc.), download files or share them via cloud as needed.
magicplan can be customized to fit specific business needs, offering a wide range of options for deep personalization and adaptation:
Custom Forms and Attributes: Businesses can create custom forms and attributes—like checklists, questionnaires, and project-specific fields—directly within the magicplan Cloud. These forms help capture structured data tailored to unique workflows for inspections, compliance, and reporting.
Custom Objects and Equipment Libraries: Companies can create personalized 2D/3D objects using the Custom Object Manager, allowing the addition of unique equipment, tools, or furniture that match real-world assets frequently used by the business. These custom objects can be organized, stored, and reused in projects, ensuring documentation reflects actual site conditions.
Custom Export Settings: Exported floor plans and reports can be tailored with custom branding, scale, page layouts, and presentation preferences—essential for consistent visual identity in deliverables, especially useful for client-facing documentation.
Workspace and User Permissions: Multiple workspaces can be set up, each with its own project libraries, custom objects, and forms. User permissions and role-based access control support secure collaboration and tailored experiences for teams of different sizes and business units.
Advanced Integrations: Through the magicplan API, Zapier integration, or custom workflows, businesses can automate exports, trigger external notifications, and sync data with other business software (like CRM, field management, or compliance systems), streamlining complex operations.
Localization and Measurement Preferences: The app supports international measurement units, local language settings, and allows setting specific scales for all or individual floors in exported documents.
Personalized Training and Onboarding: magicplan offers extensive onboarding, certification programs, and tailored customer support to help businesses integrate custom workflows and master advanced features efficiently.
AI-Driven Assessment: Through magicplan PRO, businesses can set up custom assessment checklists and reports powered by AI and advanced logic, ideal for industries like claims management, restoration, and inspections.
magicplan operates with a transparent pricing model and does not charge additional setup fees, mandatory maintenance, or standard support charges. Here are key details about its potential additional costs:
No Setup Fees: There is no initial setup fee for any subscription or project, making onboarding cost-effective for all user tiers.
No Maintenance Charges: Maintenance, platform updates, and access to new features are included in the subscription price at no extra cost.
Support Fees: Standard support (email, help center, and onboarding assistance) is included with all plans. Priority or dedicated support is bundled with higher-tier subscriptions but does not require a separate payment.
Subscription Pricing: Costs are subscription-based—plans range from pay-per-project (about $25–$40 per project depending on volume and contract length) to monthly or annual user licenses, with no hidden fees.
Additional Projects: If a user exceeds their monthly project allowance, each extra project incurs a well-defined, per-project fee (e.g., $40 per project if exceeding PRO FLEX plan allowance).
Unlimited Users: All subscriptions allow unlimited users at no extra charge, differentiating from some competitors.
magicplan offers extensive training and support for new users, including onboarding resources, help center content, e-courses, and dedicated customer service representatives.
magicplan provides a help center and a collection of free and tailored e-courses to quickly help users master the app’s features. These onboarding tools are designed for both individuals and teams, ensuring everyone can get certified and acquainted with the platform efficiently.
magicplan employs a set of security measures to protect user data, both within its app and cloud platform, aligning with international privacy standards, including GDPR.
Data is stored on the user's device and synchronized to Amazon Web Services (AWS) cloud infrastructure located in the United States, which maintains high-level compliance certifications (ISO 27001, 27017, 27018).
Data transferred to the cloud is encrypted in transit, ensuring that all sensitive information is protected from unauthorized interception.
No customer data is hosted on magicplan’s own servers; AWS is the sole data host.
All accounts are password-protected, with mandatory email confirmation for user authentication.
Role-based access control ensures that only workspace administrators can access team projects, while end-users can only see and edit their own data.
Single Sign-On (SSO) options via SAML/OAuth are available for Enterprise customers.
Regular external audits, penetration tests, and application-level error monitoring are performed to detect vulnerabilities.
Multi-factor authentication (MFA) is required for access to production hosting accounts, with access restricted to authorized employees and tracked via personalized accounts.
The production and development environments are fully separated, minimizing risks of unauthorized changes or data leaks.
Magicplan follows secure coding standards, with peer reviews, regular dependency updates, OWASP scanning, and centralized permission checks for customer-data separation.
Backup strategies use automated tools for scheduled backups held in secure, separate locations.
Onboarding/offboarding processes and regular team training reinforce information security.
Carefully selected and supervised external providers handle specific functions such as data center operations; they process user data strictly under magicplan’s instructions and privacy policies.
HubSpot, used for customer relationship management, is fully GDPR compliant and certified under the EU-U.S. Data Privacy Framework.
Users are encouraged to secure their devices, especially since local data can be at risk if a device is stolen; uninstalling the app deletes personal data from the device.
Detailed privacy policies and FAQs are available, with the option to contact a dedicated compliance or support team for any concerns.
magicplan releases updates on a regular, frequent basis, with improvements often delivered monthly or even more frequently, including new features, bug fixes, and performance improvements.
App update logs reveal version releases at least once per month, sometimes several times within a single month, for both iOS and Android platforms.
Updates range from minor bug fixes and support for new devices to major feature rollouts and user interface enhancements.
Release notes are provided for each version, reflecting recent changes and encouraging user feedback for continuous improvement.
Updates are distributed through official app stores: users on iOS receive updates via the Apple App Store, while Android users get them via Google Play.
The company recommends keeping devices connected to stable Wi-Fi for smooth updates and provides step-by-step guides for checking and installing new versions.
Feature rollouts may be gradual, with some users seeing updates a bit later based on device or region.
magicplan’s policy ensures users retain ownership of their data and can exercise full data portability rights, enabling export and transfer at any time with control over sharing and retention.
User Ownership: Users maintain ownership of any content and data they create with magicplan.
Licensing for Functionality: While users grant magicplan a license to process, store, and display data to deliver app features and cloud syncing, this does not transfer data ownership to the company.
Account Control: Users are responsible for the actions and content in their own accounts, with workspace administrators given viewing/editing rights over team members’ projects in organizational scenarios.
Right to Export: Users can export their project data at any time through both the app and magicplan Cloud platform, generating files in various formats (PDF, JPG, DXF, IFC, etc.) for integrations and offline access.
Access Post-Subscription: After a subscription expires or is canceled, users retain access to already exported files in the magicplan Cloud, ensuring continued viewing and download capability for their projects.
Customization: Export settings allow users to tailor which data is shared or downloaded, supporting specific business workflows or compliance requirements.
magicplan offers flexible terms for scaling subscriptions up or down in line with an organization’s changing needs, focusing on project quotas, contract duration, and user/team management.
Increasing Quota: Organizations can increase their monthly project quota at any time by purchasing additional project credits (minimum 10/month, increases in increments of 1). New credits are allocated and billed immediately.
Decreasing Quota: Downgrades to a lower number of projects per month (minimum 10) can be requested at any time, but take effect at the beginning of the next billing cycle. Invoices will reflect the lower quota from the next period forward.
On-Demand Projects: Exceeding the quota within a billing period results in automatic billing for each additional project at the per-project rate.
Unused Credits: Unused project credits roll over each month as long as the subscription is active. If the subscription expires or is canceled, unused credits are preserved for 12 months and can be used upon re-subscribing in that window.
Upgrades: Subscriptions can be upgraded (longer duration/commitment, lower per-project price) at any time. Upgrades take effect in the next billing cycle, or after the current contract period for annual/biannual plans.
Downgrades: Downgrading to a shorter contract or base plan is allowed, but takes effect after the existing contract ends (e.g., annual/24-month contracts). Immediate changes for FLEX plans are possible.
Early Termination: For contract plans (PRO 12/PRO 24), early termination incurs a fee equaling 50% of the remaining contractual balance.
Multi-user PRO plans allow organizations to add, edit, or remove workspace members at any time through the cloud dashboard.
Inviting more members and assigning them to teams is straightforward; permissions and roles can be adjusted per user.
Removing a member moves their created projects over to the workspace owner.
magicplan subscriptions and contracts are governed by clear terms around renewal, cancellation, and refunds, with auto-renewal by default and a strict non-refund policy.
Automatic Renewal: All magicplan subscriptions automatically renew at the end of each billing cycle (monthly or annually, per user’s plan selection) unless auto-renewal is cancelled.
Advance Billing: Subscriptions are billed in advance on a recurring, periodic basis in accordance with the chosen plan (FLEX – monthly, PRO 12/24 – annually).
Immediate Auto-Renewal Cancellation: Auto-renewal cancellation can be requested at any time, even immediately after subscribing, to stop renewal at the next cycle.
Notice Period: Cancellation must be initiated at least seven (7) days before the renewal for monthly plans or four (4) weeks before the annual renewal for annual plans.
Cancellation Timing: Cancellations only terminate auto-renewal. The subscription continues until the end of the current billing period; no partial-term refunds or early pro-rata expiry.
Cancellation Channels:
Subscriptions purchased via the magicplan website (cloud) are canceled through the magicplan billing portal.
Subscriptions purchased through the App Store or Google Play must be canceled via the respective store’s procedures.
Early Termination Fee: For PRO 12 or PRO 24 annual plans, early termination incurs a fee of 50% of the remaining contractual balance.
Strict No Refunds: All subscription payments are non-refundable. No refunds are issued for unused services, partial terms, or mid-cycle cancellations.
In-App Purchase Refunds: For purchases via the App Store or Google Play, Apple's or Google’s own refund policy applies.
magicplan software is compliant with a number of major industry and international standards to ensure data privacy and security, most notably including GDPR, SOC 2, and ISO/IEC 27001.
GDPR (General Data Protection Regulation):
magicplan processes all personal and project data in full accordance with the GDPR as the company is both EU-based (Enapt GmbH, Germany) and serves customers internationally.
Privacy policies, rights to information, rectification, and erasure, as well as explicit documentation of processing activities (Records of Processing Activities - RoPA) are maintained as required by GDPR.
ISO/IEC 27001: Adheres to the internationally recognized ISO/IEC 27001 information security standard, which governs how data is managed, risk is addressed, and controls are implemented for information security management systems.
SOC 2 (System and Organization Controls): Follows SOC 2 standards for security, availability, and confidentiality of customer data, which include strict organizational and technical controls as verified through regular audits.
EU-U.S. Data Privacy Framework: Certified for compliance with the EU-U.S. Data Privacy Framework Principles, ensuring lawful cross-border data transfers from the EU/EEA to the U.S.
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