Intuitive and Flexible: Users appreciate the intuitive and flexible nature of LAWS-Pro. The software accepts data such as client and case numbers in a way that aligns with the firm's specific needs, which enhances its usability and customization capabilities.
Comprehensive Features: Many reviews highlight the comprehensive suite of features offered by LAWS-Pro, including time tracking, billing, accounts receivable, disbursements, general ledger, and trust accounting. This all-in-one approach helps streamline various administrative tasks within a law firm.
Accessibility: The cloud-based nature of LAWS-Pro allows users to access the system from anywhere, providing flexibility and convenience for legal professionals who need to manage their practice on the go.
Customer Support: Positive feedback often mentions the strong customer support provided by DeskTop Business Solutions, LLC. Users have reported receiving prompt and helpful assistance during the implementation and usage of the software.
Cost-Effective: The pricing structure of LAWS-Pro is considered straightforward and cost-effective, especially for small to mid-sized firms. The ability to scale the number of users and the inclusion of free data conversion and training are also appreciated.
User Interface Issues: Some users have reported issues with the user interface, describing it as outdated or not as intuitive as they would like. This can lead to a steeper learning curve for new users.
Customer Service Shortcomings: There are occasional complaints about customer service, with some users experiencing delays in response times or not receiving the level of support they expected.
Feature Gaps: A few reviews mention that while LAWS-Pro is comprehensive, it may lack certain advanced features or integrations that some larger firms might require. This can limit its appeal for firms with very specific or complex needs.
Performance Issues: In some instances, users have reported performance issues, such as slow load times or occasional glitches. These issues can affect the overall user experience and efficiency.
LAWS Pro
By DeskTop Business Solutions, LLC
