Gleap is an all-in-one, AI-powered customer support OS designed to streamline feedback, activation, and roadmap-building for tech teams, agencies, and SaaS companies. It enables organizations to manage customer feedback, bug reports, surveys, onboarding, product tours, and automated support through a unified platform. Gleap is trusted by over 4,500 global tech startups and handles the entire customer support journey, automating responses with advanced AI agents and a knowledge base.
Founded in 2020 and headquartered in Schwarzach, Vorarlberg, Austria, Gleap was created by co-founders Lukas Bohler and Isabella Salzmann. Their experience in a software development agency highlighted the inefficiencies in existing bug reporting solutions, which inspired them to build an internal tool that evolved into the Gleap platform. Since its launch, Gleap has grown rapidly, now employing between 11 and 50 people and achieving consistent 15% month-on-month revenue growth as they expanded globally.
Gleap offers a suite of features aimed at enhancing every stage of the customer experience:
AI-Powered Support: 24/7 AI assistants for instant user help, automated responses, and copilot support for teams.
Unified Inbox: Centralizes conversations from email, chat, and social media.
Bug Reporting: Automated bug reports include logs, screenshots, session data, and customizable fields for efficient debugging.
Guided Onboarding: Product tours, interactive checklists, modals, banners, and announcements guide users to key features.
Customer Feedback: Collects, triages, and analyzes feedback, surveys (NPS/CSAT), and feature requests with a public roadmap for transparency.
Automation: Supports event-driven campaigns, onboarding sequences, automated messaging, and follow-ups.
Multichannel Integration: Connects WhatsApp, Email, Facebook Messenger, Instagram, and in-app widgets for holistic support.
Self-Service Hub: Offers knowledge bases and help centers for customers to resolve issues independently.
Recent features include integration of multichannel support, richer analytics dashboards, greater customization of customer communication, and continuous improvement of the AI (Kai) that powers automated responses and knowledge management. These features aim to differentiate Gleap with speed, flexibility, and intelligence in support operations.
Gleap emphasizes speed, efficiency, and direct connection with customers ("Built for builders, not over-complicated support teams"). The team is praised for quick turnaround on feature requests and a strong focus on continuous improvement, customer satisfaction, and minimizing error resolution times. Testimonials highlight a builder-centric, customer-first ethos[attached_fileser Base and Community
Users: 4,500+ global tech startups, agencies, and SaaS firms.
Scale: Supports platforms serving up to 75,000+ users, as stated in testimonials.
Gleap
By Gleap
