The typical implementation process for FareHarbor software generally follows these steps:
Consultation and Needs Assessment: The implementation begins with a consultation to understand the specific requirements of the business.
Account Setup and Configuration: The FareHarbor team sets up the account, configures features according to the needs of the tour or activity operator.
Training and Onboarding: Training is provided to the staff on how to use the system, typically through online resources or personalized sessions.
Go-Live and Support: The system goes live after testing, with continued support.
The entire process can take anywhere from a few days to a couple of weeks, depending on the complexity of the setup and the readiness of the business.
Custom Calendars: FareHarbor allows businesses to create multiple custom calendars tailored to different roles and needs within the organization. These include:
Reservationist calendars for booking management
Multi-location calendars for businesses operating in different areas
Individual guide and employee calendars
Equipment rental and inventory calendars
Gift card tracking calendars
Booking Process Customization: Operators can customize the booking process to align with their brand identity, including branding booking pages and customizing email notifications.
Dashboard Customization: The FareHarbor Dashboard is highly customizable, allowing operators to arrange bookings and calendar essentials to meet their specific business needs.
Dynamic Pricing Tools: FareHarbor offers flexible tools to help operators manage complex, variable pricing for tours and activities across different channels.
Guide Management: The platform enables operators to track guide skills, availability, and payment terms, allowing for customized staffing solutions.
Reporting and Analytics: FareHarbor provides custom reports that can be tailored to provide actionable insights specific to each business.
Mobile Accessibility: The platform offers mobile apps and responsive interfaces, allowing operators to customize how they manage bookings on the go.
Integration Options: FareHarbor can be integrated with various online travel agencies and marketplaces, allowing businesses to customize their distribution channels.
Role-based Access Controls: This feature allows businesses to customize access levels for different team members.
Availability Management: The drag-and-drop availability calendar can be customized to fit specific business workflows.
Free Webinars: FareHarbor provides a library of free webinars covering a wide range of topics, including:
Technical topics and tips on using the FareHarbor Dashboard
Business-boosting strategies to grow business and drive online bookings
Information on new features and partnership opportunities
Live Webinars: Monthly live webinars are offered on various topics.
On-Demand Webinars: Previously recorded webinars are available in their library for users to access at any time.
Personalized 1-on-1 Training: FareHarbor offers tailored one-on-one Dashboard training sessions with team members. These are available in multiple languages and regions:
North and South America: English and French
Europe, Middle East, and Africa: English, Spanish, French, German, Italian, Portuguese, and Dutch
Australia, New Zealand, and Oceania region
Tutorial Videos: FareHarbor provides tutorial videos for users who want to learn more about editing their FareHarbor website.
24/7 Customer Support: FareHarbor offers round-the-clock support to answer any questions users may have.
Knowledge Base: An extensive knowledge base is available to help users troubleshoot issues, learn best practices, and maximize their use of the platform.
Network-level protection: All communication with FareHarbor is protected using industrial-strength, secure protocols.
Secure architecture: FareHarbor runs in Amazon Web Services' highly secure data centers within a Virtual Private Cloud.
Firewalls: Individual hosts are protected by firewalls configured with stringent rules.
Encryption: All data is encrypted in transit using TLS 1.1 or greater.
PCI Compliance: FareHarbor adheres to Payment Card Industry Data Security Standards (PCI DSS) and reports yearly on PCI SAQ-D.
Regular security scans: The system undergoes quarterly security scans by a PCI Approved Scanning Vendor.
Intrusion detection and file integrity monitoring: FareHarbor's systems are equipped with these best-in-class security tools.
Network isolation: Their networks are isolated from the internet.
Employee training: All FareHarbor employees are trained on privacy and security importance and must adhere to a comprehensive internal security and data use policy.
Third-party audits: These are conducted as part of FareHarbor's security program.
Data encryption: Measures are in place for the encryption of Personal Data.
Data recovery: FareHarbor has measures for ensuring the ability to restore the availability and access to Personal Data in a timely manner in the event of a physical or technical incident.
Ongoing security: Measures are in place for ensuring ongoing confidentiality, integrity, availability, and resilience of processing systems and services.
Event logging: FareHarbor implements measures for ensuring events logging.
Continuous improvement: The CEO's message suggests that FareHarbor is committed to "building a strong product that will continue to assist in our client's success." This implies ongoing development and updates to the platform.
Responsiveness to industry changes: The CEO discusses adapting to post-pandemic trends in the tourism industry, which suggests that FareHarbor likely updates its software to meet changing market needs.
Feature additions: The mention of features like custom calendars for improving team workflow indicates that FareHarbor does add new functionalities to its platform over time.
Client feedback: The CEO emphasizes learning from and connecting with clients, which may influence the update process and feature development.
Data Ownership: FareHarbor recognizes that the activity providers (their clients) are the data controllers of customer data. This means the providers have primary ownership and responsibility for the customer data collected through FareHarbor's platform.
Data Portability: Customers can request their stored data to be provided and, if needed, deleted. Activity providers can also request their stored data to be provided and deleted if they submitted information through FareHarbor.com. Data requests can be made via FareHarbor's Data Request Form.
Data Access and Deletion: All data requests are reviewed and authenticated by FareHarbor's security team.
Data is deleted within 30 days for authenticated requests., Once removed, a notification is sent to the activity provider confirming the data removal has been completed. Deleted contact information (e.g., customer name, email, phone number) will appear as [Removed] inside FareHarbor's system.
Data Processing Agreement: FareHarbor acts as a data processor, while the activity provider acts as the data controller. FareHarbor will return or delete Personal Data at the Provider's request for up to 12 months following termination of the Service.
Data Retention: FareHarbor is not obliged to return or delete Personal Data if legally required to keep it (e.g., due to supervisory and tax obligations).
The terms and conditions for contract renewal and cancellation for FareHarbor typically include the following points:
Contract Length: Most agreements are month-to-month or annual, depending on the arrangement.
Renewal: Automatic renewal may be in place unless the client provides prior notice of cancellation.
Cancellation: Cancellation policies may require notice (e.g., 30 days), and early termination might result in penalties or fees.
PCI DSS (Payment Card Industry Data Security Standard):
FareHarbor undergoes quarterly security scans by a PCI Approved Scanning Vendor.
GDPR (General Data Protection Regulation):
They have processes in place for data access, portability, rectification, and erasure as required by GDPR.
CCPA (California Consumer Privacy Act):
CCPA is mentioned as one of the compliance standards FareHarbor addresses.
Data Protection Laws:
FareHarbor acts as a data processor in compliance with various data protection laws, while their clients (activity providers) act as data controllers.
Security Standards:
They employ intrusion detection and file integrity monitoring systems.
Organizational Security:
All FareHarbor employees are trained on privacy and security importance and must adhere to a comprehensive internal security and data use policy.
Infrastructure Security:
FareHarbor
By FareHarbor B.V.
