Here’s a detailed overview of the typical implementation process for Eleos Health software, based on insights from their webinars, blogs, and customer experiences:
The goal is to minimize “gotcha moments” that could delay rollout.
This helps Eleos tailor its AI tools to fit seamlessly into existing clinical and operational processes.
This means no complex integrations or custom builds implementation is fast and minimally disruptive.
Eleos provides training that emphasizes how the platform reduces workload, improves documentation speed, and enhances client engagement.
Ongoing support includes compliance checks, note audits, and performance analytics.
Full Adoption: Within 4–6 weeks
Some organizations report being fully operational with Eleos within a month, thanks to its plug-and-play design and minimal integration requirements.
Eleos Health offers customization options to align with specific organizational workflows and project goals. Here are the key data points:
Eleos can be tailored to fit different provider workflows, whether clinicians document in real-time, post-session, or asynchronously.
The platform is designed to overlay existing EHRs via a browser extension, allowing flexible integration without disrupting current systems.
Eleos supports custom configurations for:
Compliance rules based on organizational policies.
Here’s what is known:
Setup Fees: Typically minimal due to the lightweight browser-based integration. No complex IT infrastructure or custom builds are required.
Maintenance Costs: Included in the subscription. Eleos handles updates and model improvements automatically.
Support Charges: Ongoing support is part of the service. Eleos provides:
Compliance monitoring tools
Subscription Model: Pricing is customized based on organization size, number of providers, and scope of use. It is not a flat-rate SaaS model.
Eleos Health provides a comprehensive onboarding and training program designed to ensure smooth adoption and long-term success. Key components include:
Peer-led learning through case studies and shared best practices.
Customizing workflows to match provider habits (e.g., real-time vs. post-session documentation).
Help desk and technical support available post-launch.
Eleos Health takes data protection and privacy extremely seriously, especially given the sensitivity of behavioral health data. Here are the key security measures:
HITRUST certified
Firewall rules and access controls to prevent unauthorized access.
Only clinical review teams have access to de-identified data used for model improvement.
Business Associate Agreements (BAAs) in place with all partners.
Eleos Health follows a quarterly product release cycle, with major updates unveiled during launch events each quarter. These updates typically include:
User experience improvements, such as sidebar panels for EHR overlays
Eleos Health has a transparent and secure data policy focused on user control and privacy. Key points include:
Data is stored and processed only on HIPAA-compliant AWS servers located in the United States.
Eleos supports region-specific data deployment, ensuring data does not move outside the designated geographic area.
Audio from sessions is processed in real time and deleted within 1–2 minutes after the session ends.
Minimal session metadata (e.g., clinician ID, session time)
Its platform is designed to be highly flexible and scalable. Key points include:
Eleos Health’s Terms of Use outline general conditions, though specific contract terms are negotiated per client. Key highlights:
Eleos Health is built with compliance and data protection at its core, especially for behavioral health. It meets the following standards:
NIST Cybersecurity Framework (CSF) aligned
“Golden Thread” validation (linking care plans to services rendered)
Eleos Health
By Eleos Health, Inc
