Callroute

Callroute is a cloud-based SaaS platform designed to transform Microsoft Teams into a fully functional business phone system, offering seamless integration with global telephony networks. Founded with over 15 years of enterprise telephony experience under the Sipsynergy brand, Callroute was built to address the growing need for unified communications in modern workplaces. Its core mission is to simplify and scale Microsoft Teams Phone management for enterprises, managed service providers (MSPs), and public agencies through intuitive, self-serve tools and automation. At the heart of Callroute’s offering is its Direct Routing solution, which connects Microsoft Teams to the Public Switched Telephone Network (PSTN), enabling users to make and receive calls using standard phone numbers. Unlike traditional Direct Routing providers, Callroute delivers instant integration, often within minutes, eliminating the need for complex backend configurations. This rapid deployment is made possible by combining Direct Routing and PSTN breakout into a single, streamlined solution. Callroute also introduces per-channel pricing, allowing businesses to pay based on actual usage rather than per-user licensing, which significantly reduces costs and supports flexible scaling. Callroute’s platform is built around a powerful portal that centralizes Teams Phone management across multiple tenants. This portal offers granular role-based access control, unified number management, and automated provisioning through its proprietary automation engine, Orto. Orto enables administrators to assign phone numbers, licenses, and call queues with no-code workflows, eliminating the need for PowerShell scripts and manual spreadsheets. This automation not only reduces IT workloads but also ensures consistency and accuracy in user provisioning. The platform supports advanced features such as shared calling, hybrid voice setups, and integration with existing SIP devices like PBXs, intercoms, and ATAs. It also offers enterprise-grade numbering, including UK, international, and toll-free numbers, which can be instantly integrated with any voice platform. For organizations requiring compliance and analytics, Callroute offers secure call recording and detailed reporting tools, enabling businesses to monitor usage and optimize costs. Callroute’s infrastructure is highly reliable, boasting 99.999% uptime and managing over 100 million minutes annually across its network. It serves more than 150,000 Microsoft Teams users in over 65 countries, making it a trusted provider for global enterprises. The company is certified by Microsoft as part of the Microsoft Partner Network. It holds BSI certifications in Quality Management Systems and Information Security Management, reflecting its commitment to security and service excellence. Beyond its technical capabilities, Callroute is also dedicated to community engagement and sustainability. The company collaborates with local businesses, charities, and educational institutions, and actively works to reduce its carbon footprint through ethical recycling and partnerships with sustainable vendors. Callroute offers a comprehensive, scalable, and user-friendly solution for managing Microsoft Teams Phone systems. Its innovative approach to Direct Routing, automation, and pricing makes it a standout choice for organizations seeking to modernize their communications infrastructure. Whether you're a small business or a multinational enterprise, Callroute provides the tools, flexibility, and support needed to unify collaboration and calling in a single, efficient platform.

Callroute distinguishes itself in the competitive landscape of Microsoft Teams telephony solutions through a combination of technical innovation, user-centric design, and flexible pricing models that directly address the limitations of traditional providers. Its competitive edge lies in how it simplifies complex telephony integrations, accelerates deployment, and empowers organizations to manage communications with minimal technical overhead. One of Callroute’s most significant advantages is its instant integration capability. Unlike Microsoft Operator Connect or other Direct Routing providers that require days of setup and specialized infrastructure, Callroute enables businesses to connect their existing SIP trunks to Microsoft Teams in minutes without needing additional hardware, certification programs, or PowerShell scripting. This rapid onboarding process allows organizations to begin making calls almost immediately, reducing downtime and accelerating ROI. Callroute also offers per-channel pricing, which is more cost-effective than the per-user licensing model used by Microsoft Calling Plans and many competitors. This pricing flexibility allows businesses to scale their telephony usage based on actual demand, rather than being locked into rigid user-based plans. Callroute’s inclusive calling plans can be shared across an entire tenant, further optimizing costs and improving value. Another key differentiator is Callroute’s automation engine, Orto, which streamlines user provisioning, number assignments, and license management through a no-code interface. This eliminates the need for technical expertise and manual processes, making it accessible to non-technical users and reducing the burden on IT teams. The platform’s intuitive portal provides a single pane of glass for managing all aspects of Teams Phone, including hybrid telephony environments, user extensions, and third-party integrations like contact centers. Callroute also excels in supporting complex hybrid setups, allowing seamless integration with existing PBXs, SIP phones, and UCaaS platforms. This flexibility ensures that businesses can maintain legacy systems while modernizing their communications infrastructure. Features like built-in call recording, automatic failover during Teams outages, and advanced number management further enhance its enterprise-grade capabilities. In terms of customer experience, Callroute is praised for its elegant and user-friendly interface, which simplifies ongoing management and empowers users to make changes without technical intervention. Its commitment to 24/7 support and detailed call reporting ensures reliability and transparency, making it a trusted partner for organizations of all sizes.

• Small Businesses (1-99)
• Mid Market (100-500)
• Enterprise (500+)