Call Center Designer by Portage Communications is a comprehensive workforce management solution tailored for small to medium-sized inbound call centers. It leverages the Erlang-C formula to provide accurate staffing predictions, modeling, and analysis. The software allows for detailed analysis by time period, day, and week, ensuring optimal staffing levels to meet call center demands. It includes features such as inbound and outbound call management, email support, live chat, social media support, telemarketing, technical support, and virtual assistant services. The platform is designed to enhance productivity and efficiency while being user-friendly and cost-effective.
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Communication Equipment Mfg.Wireless Telecommunications CarriersWired Telecommunications CarriersTelemarketing & Call CentersTelecommunications ResellersTelecommunication Networking Equipment Mfg.Satellite Telecommunications ProvidersCommunication Equipment Mfg.Erlang-C based agent staffing toolManual data entry optionData import from ACD reports and spreadsheetsWeekly performance analysisDaily performance analysisHourly performance analysisMinute-by-minute performance analysisDay Planner functionalityService level goal setting"What if" scenario planningCall volume inputCost inputAverage talk time inputAfter call work time inputMaximum caller wait time inputPerformance statistics viewingPrinting capabilitiesData saving and recall featureExcel export functionalityWord export functionalityGraphical data representationNumeric data representationAgent staffing recommendationsInbound line recommendationsAverage queue time calculationCall delay percentage calculationQueue length predictionHelp DeskFAQsForumDesktop - WindowsMobile - AndroidCloud, SaaS, Web-Based
Call Center Designer
By Portage Communications
