Anagram

1. Initial Demo and Consultation
   • Prospective users schedule a live or on-demand demo to understand the platform’s capabilities.

   • Anagram’s team assesses the practice’s needs and recommends a tailored setup.

2. Account Setup and Integration
   • Anagram connects with the practice’s EHR (Electronic Health Record) or PMS (Practice Management System).

   • This integration allows seamless data flow for patient records, billing, and claims.

3. Training and Onboarding
   • Anagram provides education and support for in-office teams.

   • Training includes how to pull patient benefits, create invoices, scrub and submit claims, and manage denials.

4. Go-Live and Claim Processing
   • Once setup is complete, practices can begin submitting claims.

   • Claims are scrubbed, submitted, and tracked by Anagram’s billing experts.

5. Ongoing Support and Optimization
   • Dedicated U.S.-based account managers provide ongoing support.

   • Practices receive help with patient statements, account reviews, and maximizing reimbursements.

Estimated Timeline

• Initial Setup and Integration: Typically completed within a few days to one week, depending on the complexity of the practice’s systems.
• Training and Onboarding: Can be completed in 1–2 sessions, often within the first week.
• First Claims Processed: Practices often begin seeing reimbursements within 3 weeks, based on user reviews.

Anagram is designed to be flexible and scalable, especially for independent eye care practices. While it does not offer deep custom development or white-labeling, it does provide:

• Modular Plans: Practices can choose between “Entry Access” (for in-network billing) and “Open Access” (for out-of-network billing), depending on their business model.

• Add-Ons: Optional services like Universal Search and Insurance Billing (RCM) can be added to tailor the platform to specific workflows.

• Enterprise Support: Larger practices and enterprise clients can access more robust features and integrations, suggesting some level of customization for scale and complexity.

• Patient Data Upload: Practices can import patient data from their EHR/PMS systems, which helps tailor the platform to their existing operations.

Anagram’s pricing is transparent and includes several optional and one-time fees:

• Base Subscription:
  • Entry Access: $135/month per office (for in-network billing).

  • Open Access: $270/month per office (includes out-of-network billing).

• Setup Fee:

  • $300 one-time: Covers onboarding, staff training, and initial configuration.

• Patient Data Upload:
  • $1,000 one-time: For uploading all patients from your EHR/PMS.

  • $500 for each additional upload.

• Add-Ons:
  • Universal Search: +$100/month for enhanced insurance lookup.

  • Insurance Billing (RCM): 6% of collected revenue if Anagram manages your billing.

• Support:
  • Basic Support: Included with all plans (24/7 help articles, email response within 24 hours).

  • Premium Support: Included in Open Access (live chat, <1-minute response time).

There are no hidden maintenance fees, and updates are included in the subscription.

Anagram provides a structured onboarding and support system designed to help practices quickly adopt and benefit from the platform:

• Live and On-Demand Demos: New users can request personalized walkthroughs or watch pre-recorded video tours to understand the platform’s capabilities.
• Onboarding Assistance: Includes setup guidance, staff training, and integration with EHR/PMS systems.
• Dedicated Account Managers: Practices receive support from U.S.-based account managers who assist with billing, claims, and patient statements.
• Help Center and Documentation: Offers 24/7 access to articles and guides for troubleshooting and learning.
• Premium Support (Open Access Plan):
  • Live chat with <1-minute response time.
  • Priority email support.
• Training Best Practices: Anagram collaborates with industry experts to share insights on effective training for optical practices, emphasizing continuous learning and team empowerment.

Anagram is built with healthcare-grade security protocols to ensure patient and practice data is protected:

• HIPAA Compliance: Ensures all data handling meets U.S. healthcare privacy standards.
• SSL Encryption: All data transmitted through the platform is encrypted using Secure Socket Layer (SSL) technology.
• Role-Based Access Control: Limits access to sensitive data based on user roles within the practice.
• Secure Data Hosting: Likely hosted on compliant cloud infrastructure with regular backups and monitoring.
• Privacy Policy: Clearly outlines how data is collected, stored, and used, with a commitment to user confidentiality.

• Cloud-Based Platform: As a SaaS (Software-as-a-Service) solution, Anagram can push updates frequently without requiring user-side installations.
• Feature Enhancements: The platform regularly introduces new tools like “Universal Search” and “Spyglass,” indicating ongoing development.
• User Feedback Loop: Reviews mention that Anagram is responsive to user suggestions, which often correlates with agile development and frequent updates.
• No Downtime Reports: There are no widespread complaints about service interruptions, suggesting updates are managed seamlessly in the background.

Anagram’s privacy and terms of use policies emphasize data security and user control, though specific clauses on data portability are not publicly detailed. Here’s what can be inferred:

• Data Ownership: Practices retain ownership of their patient and billing data. Anagram acts as a processor, not a proprietor, of this information.
• HIPAA Compliance: Ensures that all patient data is handled in accordance with U.S. healthcare privacy laws, which include provisions for data access and control.
• Data Portability:
  • HIPAA-compliant platforms typically allow practices to export patient data upon request.
  • Anagram offers data upload services, which implies they also support data export for transitions or backups.

Anagram offers flexible subscription plans that allow practices to scale based on their operational needs:

• Modular Plans: Practices can choose between “Entry Access” (for in-network billing) and “Open Access” (for out-of-network billing), and add services like Universal Search or RCM (Revenue Cycle Management).
• Per-Office Pricing: Subscriptions are priced per office, making it easy to scale up by adding locations or scale down by reducing coverage.
• Add-On Services: Optional features like patient data uploads or billing services can be added or removed as needed.
• No Long-Term Lock-In: There’s no indication of rigid long-term contracts, suggesting flexibility in adjusting service levels.

This modular approach supports both growth and downsizing without major disruptions.

• Monthly Billing: Most plans appear to be billed monthly, allowing for easy cancellation or renewal.
• Cancellation Policy:
  • Users can cancel with notice before the next billing cycle.
  • Setup fees and data upload fees are non-refundable.
• Renewal:
  • Automatic renewal is common unless canceled.
  • Practices may be offered discounts or incentives for annual commitments.

Anagram adheres to key healthcare compliance standards to ensure data protection and legal integrity:

• HIPAA Compliance: Ensures patient data is handled securely and privately according to U.S. healthcare regulations.
• SSL Encryption: All data transmitted through the platform is encrypted.
• Role-Based Access Control: Limits access to sensitive data based on user roles.
• Secure Hosting: Likely hosted on compliant cloud infrastructure with regular monitoring and backups.

These measures make Anagram suitable for handling sensitive patient and billing data in clinical environments.