Revenue Optimization: Several reviews mention improved revenue capture and fewer claim denials after switching to Anagram.
Patient Experience: Practices report that Anagram helps them retain patients even when they’re out-of-network, by clearly showing benefits and costs.
Customer Support: Support is described as “responsive,” “knowledgeable,” and “fast,” with live chat and email options.
Insurance Lookup and Claims Management: Many appreciate the ability to search across a wide range of vision plans quickly.
User-Friendly Interface: Users consistently describe Anagram as “easy to use” and “intuitive,” especially for staff with limited technical experience.
Claim Submission Issues: A few users reported occasional problems with claims not being received by insurers, requiring follow-up.
Insurance Provider Delays: Some users note that certain providers (e.g., VSP) are slow to respond, though this is seen as an external issue.
