360SiteView

Here’s a detailed overview of the typical implementation process for the 360SiteView software by 360Globalnet, based on available data and user experiences:

1. Initial Consultation & Requirements Gathering
   • The process begins with understanding the insurer’s specific needs, claim types, and operational workflows.

   • Stakeholders define goals such as automation level, integration needs, and branding preferences.

2. Platform Configuration (No-Code Setup)
   • Using its no-code architecture, operational teams configure workflows, templates, and user interfaces.
   • No technical coding is required, which significantly speeds up setup.

   • The platform supports custom branding, multi-language options, and claim-type-specific workflows.

3. Integration with Existing Systems
   • 360SiteView can integrate with third-party tools like Audatex, Enterprise Network Intelligence, and internal CRM or policy systems.

   • APIs and connectors are used to link data sources and automate processes.

4. Training & Onboarding
   • Training resources include video tutorials, configurator guides, and support from 360Globalnet’s team.

   • Users learn how to manage claims, push templates, review evidence, and collaborate across teams.

5. Pilot Deployment
   • A pilot phase may be launched for a specific claim type or region.

   • Feedback is collected to refine workflows and user experience.

6. Full Rollout
   • Once validated, the platform is rolled out across departments or business units.

   • Claims handlers, suppliers, and customers begin using the system for real-time collaboration.

7. Ongoing Support & Updates
   • 360Globalnet provides continuous support and version upgrades.

   • New features are added iteratively, such as virtual teams, automated claims allocation, and digitized appointments.

Implementation Timeline

• Rapid Deployment: Claims portals can be deployed in as little as 48 hours, especially during urgent scenarios like COVID-19 lockdowns.
• Typical Full Implementation: Depending on complexity, full deployment may take a few weeks to a couple of months, especially for large insurers with multiple claim types and integrations.

360SiteView is highly customizable, and here are the key data points:

1. No-Code Configuration
   • Business users can configure workflows, forms, and templates without needing developers.

   • This allows insurers to tailor the platform to their specific claims processes.

2. Claim-Type Flexibility

   • Supports multiple lines of business: motor, property, casualty, travel, pet, warranty, commercial, aviation, marine, etc.

3. Custom Branding

   • Each insurer or brand can have its own portal look, feel, and communication style.

4. Multi-Language Support

   • The platform can be configured to support different languages, making it adaptable for global use.

5. Workflow Automation

   • Users can define rules for routing, escalation, and settlement paths based on business logic.

6. Third-Party Integration

   • Easily integrates with external systems like Audatex, Enterprise Network Intelligence, and internal CRMs.

7. Role-Based Access & Permissions

   • Custom roles and access levels can be defined for claims handlers, suppliers, and customers.

8. Custom Communication Templates

   • Email and SMS templates can be tailored to match tone, branding, and regulatory needs.

9. Metadata-Driven Decisions

   • Uploaded files (photos, videos) can trigger automated decisions based on embedded metadata.

10. Real-Time Dashboards

• Custom dashboards and reporting tools can be configured for different teams.

Here are common cost-related insights:

1. Setup Fees
   • Setup is typically included in the onboarding package, especially for rapid deployments.

   • No-code architecture reduces the need for expensive development resources.

2. Maintenance Costs
   • The platform is cloud-based, so infrastructure maintenance is handled by 360Globalnet.

   • Updates and new features are included at no extra cost.

3. Support Charges
   • Standard support is included, and users report responsive service.

   • Premium support or dedicated account management may incur additional fees depending on contract terms.

4. Customization Costs
   • Most customization is handled internally by the insurer’s team using the no-code tools.

   • Complex integrations or bespoke features may require additional consulting fees.

5. Licensing Model
   • Pricing is typically based on usage volume, number of users, or claim types.
   • Custom quotes are provided based on business size and scope.

360SiteView offers a structured and user-friendly onboarding experience. Key training and support features include:

1. Self-Service Training Tools:
   • Includes video tutorials, step-by-step guides, and interactive walkthroughs.

   • Designed for both claims handlers and system administrators.

2. No-Code Learning Curve:

   • Since the platform is no-code, operational teams can learn to configure workflows and templates without technical training.

3. Dedicated Onboarding Support:
   • New clients typically receive hands-on onboarding from 360Globalnet’s implementation team.

   • Includes help with workflow setup, branding, and integrations.

4. Live Support & Helpdesk:
   • Ongoing support is available via email, phone, or ticketing system.

   • Users report that the support team is responsive and knowledgeable.

5. Knowledge Base & Documentation:

   • Access to a searchable knowledge base with FAQs, troubleshooting tips, and best practices.

6. Train-the-Trainer Model:

   • Some insurers use this model where 360Globalnet trains a few internal champions who then train others.

7. Regular Updates & Feature Briefings:
   • Clients are notified of new features and updates, often with accompanying training materials.

1. Cloud-Native Architecture:

   • Hosted in secure cloud environments with enterprise-grade infrastructure.

2. Data Encryption:

   • Data is encrypted in transit and at rest, following industry-standard protocols.

3. Role-Based Access Control (RBAC):

   • Access to data and features is restricted based on user roles and permissions.

4. Audit Trails:

   • Every action within the platform is logged, providing full traceability for compliance and fraud prevention.

5. Single Digital Record:

   • All claim data is centralized, reducing the risk of data leakage across systems.

6. Compliance with Data Protection Laws:

   • Designed to comply with regulations like GDPR and other regional data protection standards.

7. Secure File Uploads:

   • Uploaded documents, photos, and videos are scanned and stored securely.

8. Regular Security Updates:

   • The platform is continuously updated to address vulnerabilities and improve resilience.

9. Disaster Recovery & Backup:
   • Cloud infrastructure includes automated backups and disaster recovery protocols.

360SiteView follows a continuous improvement model, with updates released as needed to address user demands, market changes, and technological advancements. Key data points:

1. Versioned Releases:

   • Major updates are released as new versions (e.g., Version 6, Version 9), each introducing significant features like smarter forms, video analytics, and brand customization.

2. Agile Development:

   • The platform is built on agile principles, allowing for rapid deployment of new features and fixes.

3. Responsive to Market Needs:

   • For example, during COVID-19, 360Globalnet released updates within days to support remote claims handling and virtual inspections.

4. No Downtime Deployment:

   • Updates are cloud-based and typically rolled out without disrupting service.

5. User Notification:

   • Clients are informed of new features and enhancements, often accompanied by training materials or demos.

6. Custom Feature Rollouts:
   • Some updates are tailored to specific clients or industries, such as travel insurance or catastrophe claims.

Here are the inferred and typical practices:

1. Client-Owned Data:

   • Data entered into 360SiteView is typically owned by the insurer or organization using the platform.

2. Single Digital Record:

   • All claim-related data is stored in a unified, accessible format, making it easier to export or migrate if needed.

3. Portability Support:

   • The platform’s architecture supports data extraction and integration with other systems, which implies portability.

4. No Vendor Lock-In:

   • The no-code and cloud-native design reduces dependency on proprietary formats, making transitions smoother.

5. Compliance with Data Regulations:

   • Adheres to GDPR and other data protection laws, which require clear data ownership and portability rights.

6. Secure Access Controls:
   • Role-based permissions ensure that only authorized users can access or export data.

360SiteView is designed to be highly scalable, and here are the key data points:

1. Cloud-Native Architecture

   • Scaling is seamless due to its browser-based, cloud-hosted infrastructure.

2. Modular Configuration

   • Insurers can add or remove claim types, workflows, and user roles without needing redevelopment.

3. Usage-Based Licensing

   • Pricing and access may be based on volume of claims, number of users, or business units, allowing flexible scaling.

4. No-Code Flexibility

   • Operational teams can adjust workflows and templates as business needs evolve no developer intervention required.

5. Multi-Brand & Multi-Language Support

   • Easily supports expansion into new regions or brands with localized portals.

6. Rapid Deployment
   • New portals or modules can be deployed in days, making scale-up fast and cost-effective.

Here are typical practices inferred from SaaS norms and user feedback:

1. Custom Contracts

   • Contracts are tailored to each insurer’s scope, deployment size, and integration needs.

2. Renewal Terms
   • Likely annual or multi-year agreements with renewal options based on performance and usage.
3. Cancellation Policy
   • Cancellation terms would typically include notice periods (e.g., 30–90 days) and may involve data export provisions.
4. No Vendor Lock-In
   • The platform’s architecture supports data portability, reducing risks during cancellation or migration.
5. Support During Transition
   • 360Globalnet may offer assistance in data extraction and system handover if a client chooses to exit.

Here are the known and expected compliance measures:

1. GDPR Compliance

   • As a UK-based company, 360Globalnet adheres to the General Data Protection Regulation for data privacy.

2. Role-Based Access Control (RBAC)

   • Ensures only authorized users can access sensitive data.

3. Audit Trails

   • Full traceability of actions within the platform supports regulatory audits.

4. Secure Data Hosting

   • Hosted in enterprise-grade cloud environments with encryption and backup protocols.

5. Third-Party Integration Security

   • Integrations with tools like Audatex and Enterprise Network Intelligence follow secure API standards.

6. Disaster Recovery & Business Continuity

   • Cloud infrastructure includes automated backups and recovery plans.

7. Data Portability & Ownership
   • Clients retain ownership of their data, supporting compliance with data sovereignty laws.