VeryConnect
By VeryConnect Ltd
The typical implementation process for VeryConnect software follows these key steps and usually takes about 6 to 10 weeks:
Contact and Demo: You start by reaching out to VeryConnect and scheduling a 30-minute interactive demo to discuss your specific membership needs and see relevant features in action.
Proposal: After the demo, VeryConnect provides a detailed proposal including pricing, features, timelines, and next steps tailored to your organization.
Project Kickoff: A dedicated Customer Success Manager sets up a kickoff meeting with your team to begin the project and align expectations.
Platform Build: Over 6 to 10 weeks, the VeryConnect team works collaboratively with you to configure and build the platform based on your requirements. This includes regular check-ins, training, and support to ensure you are confident using the software.
Go Live: Once the platform is ready, it goes live for your members to use.
VeryConnect software is highly customizable to fit specific business needs, with multiple data points supporting this flexibility:
Modular Feature Selection: You can choose the building blocks and features you need to manage your members, ensuring the platform is tailored and clutter-free with only relevant tools configured for your organization.
Customizable Member Profiles and Data: The platform allows customization of the data collected on member profiles, letting members control privacy settings and admins tailor the information fields to their needs.
Branding and Website Integration: VeryConnect can be branded to match your existing website or can include a complete website build tailored to your organization. The software integrates with your site to pull event listings and other data, providing a seamless, branded experience.
Bespoke Development: For organizations with specific technical needs or complex workflows, VeryConnect offers bespoke development to build custom features, integrations, and workflows tailored entirely to your processes.
Wide Range of Features and Integrations: The platform supports extensive features such as payment processing, event management, email campaigns, forums, blogs, member directories, and more, all configurable to your requirements. It integrates with many third-party systems like Stripe, Xero, Mailchimp, WordPress, and social media platforms, and can add more integrations on request.
Customizable Reports and Communications: You can create tailored reports and automate targeted email campaigns based on specific member data, enhancing communication and engagement strategies.
Scalability: VeryConnect’s solutions grow with your organization, allowing you to start with essential features and add more as your needs evolve.
VeryConnect offers training and support for new users, including the following key elements:
Full Training Before Launch: VeryConnect provides full training to administrators before the platform goes live, ensuring users understand how to navigate and use the system effectively.
Ongoing Personalized Support: After launch, they offer continuous, personalized customer support to assist with questions, troubleshooting, and adapting the platform as needs evolve.
Collaborative Onboarding: The onboarding process involves close collaboration with your team to configure the platform tailored to your organization's needs, making the setup smooth and aligned with your goals.
Training Formats: Support includes live training sessions (online), webinars, and detailed training documentation to accommodate different learning preferences.
Customer Success Manager: A dedicated Customer Success Manager typically guides you through implementation and beyond, providing expert assistance and ensuring a successful experience.
Automated Features Guidance: Training covers how to use automated communications, event management, mentoring tools, and other features to reduce admin workload and improve engagement.
VeryConnect employs multiple security measures to protect data, ensuring compliance and secure handling of member information:
Secure Membership Database: Member data is stored in a secure, centralized membership CRM, making it easy to manage while maintaining data protection.
GDPR Compliance: VeryConnect is fully compliant with GDPR, ensuring that personal data is handled lawfully, transparently, and securely, respecting member privacy rights.
Secure Service Provider Platform: The platform operates as a secure service provider with frequent backups to prevent data loss and ensure data integrity.
Member Privacy Controls: Members can control their privacy settings, deciding what information is visible to other members or only to admins, enhancing data confidentiality.
Payment System Integration Security: Integration with payment systems (e.g., Stripe, GoCardless) ensures secure capture and processing of payment and member data during transactions.
Data Access and Management: The cloud-based platform allows access only to authorized users, reducing risks associated with data duplication or unauthorized access common in spreadsheet-based systems.
ICO Registration: VeryConnect is registered with the UK Information Commissioner's Office (ICO), demonstrating adherence to data protection standards and accountability.
VeryConnect’s policy on data ownership and portability can be summarized as follows:
Data Ownership: The membership organization (the customer) retains full ownership and control over its member data. VeryConnect acts as a data processor on behalf of the customer, managing and securing the data but not owning it. This aligns with standard data protection practices where the customer is the data controller.
Data Portability: VeryConnect allows customers to import and export their member data easily. The platform supports exporting reports and member information in common formats, enabling organizations to share or migrate their data as needed.
Compliance and Privacy: VeryConnect complies fully with GDPR and UK Data Protection laws, ensuring that data is handled lawfully, securely, and with respect for member privacy rights. Personal data is only shared with third parties (e.g., payment processors) under strict confidentiality and legal agreements.
Data Deletion: Customers can request deletion of their data, and VeryConnect commits to deleting data upon such requests, respecting data subject rights under privacy regulations.
Member Privacy Controls: Members themselves can control the visibility of their personal information within the platform, deciding what is visible to other members or only to admins.
VeryConnect’s terms for scaling up or down as organizational needs change emphasize flexibility and growth adaptability:
Modular Feature Selection: You can start with the essential building blocks your organization currently needs and add more features or modules later as your membership or requirements grow.
Platform Grows with You: VeryConnect’s membership management software is designed to scale with your organization, offering tools and product options suitable for different stages of growth, from small groups to large associations.
Custom Configuration: The platform is configured collaboratively to suit your current needs but remains easy to expand or simplify by enabling or disabling features, integrations, and services as your priorities evolve.
Seamless Integration: It integrates smoothly with your existing systems, allowing you to add new integrations or adjust workflows without disruption as your operational complexity changes.
Flexible Payment and Subscription Management: The system supports managing online membership fees, recurring payments, donations, and event tickets, which can be scaled up or down depending on your volume and offerings.
No Fixed Long-Term Lock-in: While specific contract terms are not publicly detailed, the emphasis on tailored solutions and customer collaboration suggests flexible subscription plans that can be adjusted to match your changing needs.
VeryConnect’s software meets key compliance standards focused on data security and privacy, including:
ISO 27001 Certification: VeryConnect’s association management software is hosted on ISO 27001-certified servers, which ensures adherence to internationally recognized standards for information security management and compliance.
GDPR Compliance: The platform is fully compliant with the EU General Data Protection Regulation (GDPR), ensuring lawful, transparent, and secure handling of personal data with respect for member privacy rights.
UK Data Protection Laws: VeryConnect is registered with the UK Information Commissioner’s Office (ICO), demonstrating compliance with UK data protection regulations and accountability in data processing.
