Unit Trac is a cloud-based software platform designed specifically for the self-storage industry. Developed by self-storage facility owners, the platform aims to simplify and streamline the management of storage facilities, providing tools for lease management, payments, facility mapping, and real-time financial reporting. The company is headquartered in Morton, Illinois, and as of 2025, serves clients in 40 states and seven countries worldwide
Unit Trac was founded in 2012 by James and Jillian Smallenberger, who initially developed the platform to manage their own self-storage facility. Unable to find software that fit their needs, they built Unit Trac with a focus on efficiency and user-friendliness for small and medium-sized operators. The first external client adopted the product in 2014, leading to organic growth through word of mouth and a subsequent online marketing push in 2015 that expanded the company’s reach both nationally and internationally
Unit Trac offers a robust suite of product features tailored to self-storage facility management:
Lease management and digital signatures
Automated rent collection and reminders
Integrated credit card and ACH payment processing (PCI compliant)
Interactive facility maps with real-time unit status
Website creation and customization for clients
Automated billing through Stripe
Comprehensive reporting, including instant revenue projections
Multi-device and mobile access (iOS, Android, Windows)
Document management for contracts, photos, and tenant communications
Batch payment entry and late/deposit fee tracking
Continuous improvement is a hallmark for Unit Trac, with regular updates based on client input. Notable recent feature enhancements include:
Real-time revenue and occupancy reporting
Enhanced mobile functionality and multi-location management
Unit Trac is described as a “small shop with a personal touch.” The company culture emphasizes customer-centricity, responsiveness, integrity, and empathy, reflecting the founders’ identity as self-storage owners themselves. The team is committed to direct, meaningful client interactions and personalized support, aiming to ensure that customers feel valued and invested in the platform’s continuous improvement
Unit Trac maintains a strong community of small to mid-sized facility operators, expanded primarily by word of mouth and customer recommendations. The user base spans 40 states in the U.S. and reaches seven countries. Verified user reviews consistently highlight the platform’s ease of use, efficient onboarding, hands-on support, and features that reduce manual workload. While some users note the initial learning curve, most report high satisfaction and loyalty, citing responsive staff, effective automation, and freedom from paper-based management processes
Unit Trac
By Smallenberger, Inc
