Tempo Capacity Planner
By Tempo Software
The typical implementation process for Tempo Capacity Planner software:
Install the Capacity Planner app in your Jira environment: This step is straightforward since the solution is Jira-native, allowing seamless integration.
Configure the connection and permissions: Set up user permissions and integrate with other Tempo tools or Jira add-ons if needed.
Define workload schemes and assign team members: Allocate users to different working hour requirements or workload schemes as needed.
Create and organize teams and resources: Set up teams, group members, and, if necessary, create generic resources for early-stage planning.
Plan and allocate tasks: Use drag-and-drop or side panel tools to assign existing Jira issues and projects to team members or generic resources.
Tempo Capacity Planner can be customized to fit specific business needs, and it offers several configuration options and integrations that support varied requirements.
Customizable workload schemes; Organizations can create different workload schemes to accommodate varying working hour requirements, such as regional differences or part-time worker schedules.
Flexible resource assignment: Managers can assign resources based on availability, skills, and roles, ensuring that the most suitable team members are allocated to each project or task.
Generic resources for early planning: The platform supports the use of generic resources for projects in early planning stages, allowing for mapping project tasks before actual team members are identified.
Team and UI customization: Users can customize the UI to display relevant Jira issues and projects, organize teams for optimal structure, and select the best-fit team members.
Integration with other Jira-native Tempo tools: Capacity Planner can link directly with Tempo Timesheets and Structure, enabling businesses to extend its portfolio management capabilities and strategic planning workflows as needed.
Real-time capacity dashboards: The dashboard provides visibility into team size, work allocation, and progress based on real-time data, which can be used to customize reporting and resource planning to fit specific management practices.
Visualization and transparency features; Businesses can visualize team plans, manage shared resources, and identify productivity bottlenecks, tailoring these views and insights to their operational demands.
Custom feedback loops: The tool enables employees to provide direct feedback about allocation or workload (such as via overbooking notifications), which supports dynamic adjustment and personalized management approaches.
Tempo Capacity Planner offers a range of training and support resources to new users. These include on-demand webinars and video tutorials on getting started, setting up team structures, allocating resources, and visualizing capacity. There are also downloadable beginner’s guides and complete documentation, including step-by-step help center articles, that walk users through key features such as resource planning views, dashboards, reporting, and integrating with other Tempo products. Users can access self-serve learning for onboarding topics like setting up workload schemes, managing permissions, and planning workflows, as well as dedicated support via Tempo’s help center if they encounter issues or need further guidance.
Tempo Capacity Planner relies on Atlassian Marketplace’s Cloud Fortified program for additional security, reliability, and support assurances on Cloud, indicating participation in Atlassian’s cloud security and reliability standards for marketplace apps. On Data Center, it runs within the customer’s Jira environment and supports admin-controlled configurations such as plan approvals, authentication differences (SSO on Cloud vs Basic Auth on DC for mobile), and workload/holiday controls, aligning security posture with the hosting model and Jira permissions framework. Tempo publishes ongoing release notes that include security improvements, showing regular hardening and compatibility updates aligned to recent Jira platform versions (e.g., Tempo Capacity Planner 18.5.1 for Data Center). Access control follows Jira and Tempo permissioning, with Structure and Planner integrations only exposing work items and planned time that the active user is authorized to see, reinforcing least-privilege data visibility across connected apps.
Tempo Capacity Planner releases updates regularly, typical of modern SaaS platforms, with management and delivery guided largely by the cloud deployment model and Atlassian Marketplace practices.
Updates for the Capacity Planner cloud app are typically released multiple times per month, though exact cadence may vary depending on feature rollouts, security patches, and bug fixes.
These regular updates include enhancements, new feature releases, compliance improvements, and performance optimizations, aligning with Atlassian’s standards for marketplace apps.
For cloud customers, updates are applied automatically by Tempo and Atlassian with no need for manual installation; this minimizes disruption and ensures all users are always on the latest version.
New functionality, fixes, and compliance changes are pushed directly to all active user instances, with notification banners or release notes provided within the app or via the official support portal.
Data Center and Server customers may require scheduled or manual updates, initiated by Jira administrators based on organizational policies and the update's compatibility with their setup.
Release notes and update logs are published in Tempo’s online help center, Atlassian Marketplace app pages, and official documentation, providing transparency on changes and guiding users through any new capabilities or processes.
Organizations can review planned or recent updates via the Tempo documentation, allowing advance planning for internal communications or testing if major workflow changes are expected.
Tempo Capacity Planner follows modern SaaS practices regarding data ownership and portability, strongly aligning its policies with GDPR and other data protection standards.
Customers remain the controllers of their data, while Tempo acts as the processor, especially for personal information stored and processed within the tool.
Data entered into the system (projects, workloads, user details, etc.) remains the "property" of the customer as far as regulatory rights are concerned, meaning you control and have legal rights over your organizational data in line with GDPR requirements.
Tempo’s privacy notice clarifies that while users do not “own” the system account or backend infrastructure, they retain rights to manage, extract, and delete their data as mandated by law.
Tempo explicitly supports data portability, aligning with GDPR requirements by allowing customers to export or transfer their data out of the system when needed.
Admins can export project and resource planning information, including capacity data, into BI and data warehouse tools for further analysis or migration; this supports organizational needs for backup, integration, or platform changes.
Tempo has developed privacy mechanisms—such as anonymization, user data export, and personal information removal tools—to empower customers’ rights of access, erasure, and data transfer, especially in regulated jurisdictions like the EU.
After product uninstallation, organizational data is normally archived for three months, after which it is purged unless otherwise required by law or agreement, offering a window for data retrieval if services are canceled or migrated.
Tempo Capacity Planner offers flexible scaling terms to accommodate changing organizational needs, allowing administrators to adjust the number of users and workload schemes efficiently as teams grow or contract.
Licensing for Tempo Capacity Planner is user-based, and the platform allows you to add or remove users to match your Jira license size; cloud licenses support up to 50,000 users.
Adjustments to the number of users or teams are reflected in your billing cycle, and pricing benefits are scaled according to the total number of users, with lower per-user rates for larger teams.
You can reassign workload schemes for team members with different working hour requirements (e.g., part-time, full-time, regional standards), as each user is assigned to a workload scheme that can be managed or changed by administrators.
Resource planning can include generic resources, allowing you to map tasks even when specific team members are not yet identified, supporting more seamless scaling for early-stage or fluctuating project demands.
Team and capacity dashboards provide administrative visibility into actual versus planned capacity and enable decision-makers to quickly adjust resource allocation, add new teams, or downsize as needed without loss of functionality or visibility.
Administrators can add, remove, or reassign users via the platform interface; changes to team composition are immediately reflected in the dashboard and reporting features.
You may create or dissolve teams, adjust team member assignments, and change workload scheme assignments at any time to suit shifting operational requirements.
Automated email alerts and plan approvals ensure that scaling actions are communicated and tracked, minimizing disruption during growth or reduction phases.
Adjusted licensing and billing occur in real-time as users are added or removed, helping organizations avoid overpayment for unused capacity or instantly enable access for new employees.
Tempo Capacity Planner's contract renewal and cancellation terms are not explicitly detailed in standard product materials or the main site overview, but several key data points are available regarding their subscription, renewal, and cancellation practices:
Tempo Capacity Planner operates on a subscription model, with payments typically made monthly per user, and pricing tiers vary depending on the number of users.
Renewals for Cloud subscriptions generally occur automatically unless canceled by the customer prior to the expiry of the current term.
Auto product updates and email support are included for all active subscriptions.
Customers are advised to monitor renewal dates to avoid unwanted auto-renewals, as is standard in SaaS contract management.
The Terms of Service set legally binding conditions for access and use of Tempo's products, with contractual agreements displayed at [tempo.io/terms-of-service].
Customers can typically cancel their subscription at any time, with cancellation taking effect at the end of the current billing period.
A 30-day money-back guarantee is offered for cloud products, allowing users to claim a refund within the first month of service.
No data on penalties, proration, or early termination fees for mid-term cancellations is provided in public documentation, so specific conditions should be checked directly with Tempo.
Tempo Capacity Planner’s published material emphasizes secure handling of company data and states that it ensures compliance with “the latest standards” for enterprise organizations. However, it does not specify which exact compliance frameworks or certifications it meets (such as ISO 27001, SOC 2, GDPR, or regional requirements) within the currently available product documentation.
The software asserts that company data is “completely secure” and emphasizes compliance with current standards relevant to enterprise organizations.
No named frameworks or certifications (like ISO, SOC, GDPR, HIPAA, etc.) are explicitly listed on the official feature overview for Capacity Planner, which means customers should request direct confirmation of specific compliance standards from Tempo.io for regulated industries or sensitive environments.
Directly contacting Tempo.io or reviewing their dedicated compliance documentation is advised for organizations requiring strict adherence to particular standards.
