Softdial Contact Center (SCC) is a comprehensive, cloud-based contact center platform that supports a wide range of communication channels, including voice, chat, email, SMS, social media, and video. Key features include intelligent inbound routing, high-performance predictive dialing, dynamic blending and workload balancing, and a unified, multi-session desktop for agents. The platform also offers advanced reporting capabilities, both real-time and historical, across all media channels. SCC is highly flexible and modular, allowing users to run the entire suite or select specific components, and it integrates seamlessly with third-party applications via robust APIs. Additional features include call logging, call recording, interactive voice response (IVR), campaign management, lead management, and voicemail detection. The platform is designed to maximize customer satisfaction and agent productivity, supporting deployment in public/private cloud, on-premise, or hybrid environments.
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Verified User Rating
Automatic Lead DistributionAutomatic Call DistributionActivity DashboardAlerts/EscalationAuto-DialerSophisticated inbound routingHigh-performance predictive dialingDynamic blending and workload balancingOmnichannel, multi-session desktopAt-a-glance reporting for all media channelsComprehensive APIsRemote work capabilitiesMulti-channel support (voice, chat, email, messaging)Web-based interface (Softdial One™)Customizable user interfacesCampaign and list configurationTenant provisioningAudio recordingScreen recordingVirtual Event Machine (VEM®) for predictive dialingWorkflow automationWhite-labeling optionsCloud, on-premise, or hybrid deploymentScalability for large user basesBrowser-based toolsCustomizable reportingHelp DeskEmailForumOn-Premise - WindowsCloud, SaaS, Web-BasedDesktop - MacDesktop - Windows
Softdial Contact Center
By Sytel Limited
