Shopper Approved

The implementation process for Shopper Approved software is designed to be straightforward and efficient, ensuring businesses can quickly start collecting and showcasing customer reviews. Here’s a detailed overview:

1. Initial Consultation:
   • Needs Assessment: Shopper Approved’s team conducts an initial consultation to understand the specific needs and goals of the business.

   • Solution Proposal: Based on the assessment, a tailored solution is proposed, including the necessary features and integrations.

2. Account Setup:
   • Configuration: The software is configured to align with the business’s operational requirements, including setting up review collection forms, email templates, and integration with existing systems.

   • Customization: Businesses can customize the look and feel of their review widgets and landing pages to match their branding.

3. Integration:
   • Website Integration: Shopper Approved provides easy-to-follow instructions and support for integrating review widgets and badges into the business’s website.

   • API Integration: For more advanced needs, businesses can use Shopper Approved’s API to integrate review collection and display functionalities with their existing systems.

4. Training:
   • Staff Training: Comprehensive training sessions are conducted for staff to familiarize them with the new system. This includes hands-on training and access to training materials.

   • Ongoing Support: Shopper Approved provides ongoing support to address any questions or issues that arise during the initial usage period.

5. Testing and Go-Live:
   • System Testing: The system is thoroughly tested to ensure all components are functioning correctly.

   • Go-Live: Once testing is complete and any issues are resolved, the system goes live. Shopper Approved provides support during this critical phase to ensure a smooth transition.

6. Post-Implementation Support:
   • Continuous Support: Shopper Approved offers continuous support and maintenance to ensure the system remains up-to-date and any issues are promptly addressed.

   • Feedback and Optimization: Regular feedback is collected from the business to optimize the system and introduce any necessary improvements.

Duration

The duration of the implementation process can vary depending on the complexity of the business’s needs and the size of the operation. On average, the entire process can take anywhere from a few days to a couple of weeks. Smaller businesses with straightforward requirements may experience a quicker implementation, while larger enterprises with more complex needs may require a longer timeline.

Shopper Approved software can be customized to fit specific business needs. Here are some key points:

1. Survey Customization:
   • Businesses can customize survey types and settings within the Shopper Approved dashboard. This includes choosing which surveys to send, customizing follow-up emails, and setting survey triggers.

   • The platform allows for the customization of survey questions to gather specific feedback relevant to the business.

2. Review Widgets:

   • Shopper Approved provides customizable review widgets that can be tailored to match the business’s branding. This includes adjusting colors, styles, and sizes to fit seamlessly into the website design.

3. Integration Options:
   • The software offers various integration options, including API integration, to ensure it works smoothly with existing systems and platforms.

   • Businesses can integrate review collection and display functionalities into their websites and other digital channels.

4. Customizable Surveys and Q&A:
   • The platform supports customizable surveys and an AI-powered Q&A feature, allowing businesses to capture and answer customer questions effectively.
   • These tools can be tailored to address specific customer concerns and improve engagement.

Shopper Approved has a pricing structure that includes various additional costs:

1. Setup Fees:
   • There is a one-time setup fee of $199 for Shopper Approved Local and Shopper Approved Local Plus plans.

   • This fee covers the initial configuration and integration of the software with the business’s systems.

2. Subscription Costs:
   • The pricing is based on order volume tiers, meaning the cost varies depending on the number of review requests sent out each month.

   • Businesses are charged based on their average monthly order volume, with no additional charges if the order volume increases unexpectedly.

3. Maintenance and Support:
   • Shopper Approved includes maintenance and support as part of its subscription plans. This ensures that businesses receive ongoing updates and assistance without additional charges.

   • The platform offers 24/7 customer support to help with any issues or questions that arise.

4. Custom Pricing:

   • For larger businesses or those with specific needs, Shopper Approved offers custom pricing solutions. This allows businesses to tailor their subscription to include only the features they need.

These additional costs ensure that businesses have access to a fully integrated, customizable review management solution with ongoing support and maintenance.

Shopper Approved offers comprehensive training and support to ensure new users can effectively utilize their platform:

1. Help Center:
   • Extensive Documentation: The Shopper Approved Help Center provides a wide range of articles covering various topics, including account setup, troubleshooting, integration, and features.

   • FAQs: A dedicated FAQ section addresses common questions and provides detailed answers to help users navigate the platform.

2. Customer Support:
   • 24/7 Support: Shopper Approved offers 24/7 customer support to assist users with any issues or questions they may have. This includes phone support, email support, and live chat.

   • Dedicated Account Managers: New users often receive support from dedicated account managers who help with the initial setup and provide ongoing assistance.

3. Training Materials:
   • Video Tutorials: Shopper Approved provides video tutorials that offer step-by-step guidance on using different features of the platform.

   • Webinars: Regular webinars are conducted to educate users about new features, best practices, and tips for maximizing the platform's benefits.

4. Onboarding Assistance:
   • Personalized Onboarding: Shopper Approved offers personalized onboarding services to help new users set up their accounts, integrate the software with their existing systems, and customize the platform to meet their specific needs.

Shopper Approved employs several robust security measures to protect user data:

1. PCI Compliance:

   • Payment Card Industry Data Security Standard (PCI DSS): Shopper Approved is PCI compliant, ensuring that all payment processing meets the highest security standards.

2. Data Encryption:

   • Encryption: Shopper Approved uses data encryption to protect sensitive information during transmission and storage. This helps prevent unauthorized access to data.

3. Tokenization:

   • Tokenization: The platform employs tokenization to replace sensitive data with unique identification symbols that retain essential information without compromising security.

4. Access Controls:

   • Robust Access Controls: Shopper Approved implements strict access controls to ensure that only authorized personnel can access sensitive information. This includes multi-factor authentication and role-based access controls.

5. Regular Security Audits:

   • Audits and Monitoring: Shopper Approved conducts regular security audits and continuous monitoring to identify and address potential vulnerabilities.

6. Partnership with Trust Guard:
   • Trust Guard Integration: Shopper Approved partners with Trust Guard to provide additional security measures, including PCI scanning, malware scanning, SSL scanning, and dark web protection.

   • Trust Seals: Trust Guard 'SECURED' seals are displayed on checkout pages to reassure customers that their information is safe and protected.

These measures collectively ensure that Shopper Approved provides a secure environment for processing and storing sensitive business and customer data.

Shopper Approved releases updates regularly to enhance its platform and introduce new features. Here are some key points:

1. Regular Updates:
   • Shopper Approved typically releases updates on a regular basis, often monthly. These updates include new features, product improvements, and bug fixes.

   • The platform ensures that updates are rolled out smoothly without disrupting the user experience.

2. Management of Updates:
   • Structured Release Process: Shopper Approved uses a structured release management process to ensure updates are thoroughly tested before deployment.
   • User Notifications: Users are notified about upcoming updates through email notifications and the Shopper Approved updates page.
   • Release Notes: Detailed release notes are provided, outlining the changes and how they impact the platform.

Shopper Approved has clear policies regarding data ownership and portability to ensure transparency and user control over their data:

1. Data Ownership:
   • User Control: Businesses retain ownership of their data, including customer information, transaction records, and other business-related data collected through the platform.

   • Data Processor Role: Shopper Approved acts as a data processor, handling the data on behalf of the business while ensuring it remains secure and private.

2. Data Portability:
   • Export Tools: Shopper Approved provides tools and support for data portability, allowing businesses to export their data if they choose to switch to another platform.

   • Standard Formats: The platform supports standard data formats for easy transfer and integration with other systems.

3. Privacy and Security:
   • Compliance: Shopper Approved adheres to strict privacy and security standards, including data encryption, access controls, and regular security audits.

   • Transparency: The company’s privacy policy outlines how data is collected, used, and shared, ensuring compliance with relevant regulations.

These policies ensure that businesses using Shopper Approved have control over their data and can easily transfer it if needed, while also maintaining high standards of data security and privacy.

Shopper Approved offers flexible solutions to accommodate the changing needs of businesses:

1. Subscription Plans:
   • Shopper Approved provides various subscription tiers that allow businesses to choose a plan that fits their current needs and upgrade or downgrade as necessary.

   • Businesses can add or remove features and services based on their evolving requirements.

2. Customizable Solutions:
   • The platform is designed to be scalable, supporting businesses of all sizes, from small startups to large enterprises.
   • Shopper Approved’s tools and features can be customized to fit the specific needs of a business, ensuring seamless scalability.

Shopper Approved has specific policies regarding contract renewal and cancellation:

1. Automatic Renewal:
   • Contracts are typically set to renew automatically at the end of each billing cycle unless canceled by the business.

   • Businesses are notified about upcoming renewals and have the option to opt-out if they do not wish to continue.

2. Cancellation Policy:
   • Businesses can request cancellation by contacting Shopper Approved’s support team. The cancellation process is designed to be straightforward and hassle-free.

   • There may be a notice period required for cancellation, and businesses are advised to review their contract terms for specific details.

3. Refund Policy:
   • Refunds are generally not provided for partial months or unused services. Businesses are encouraged to utilize the full term of their subscription before canceling.

Shopper Approved meets several compliance standards to ensure secure and legal operations:

1. PCI Compliance:

   • Shopper Approved is PCI DSS (Payment Card Industry Data Security Standard) compliant, ensuring that all payment processing meets the highest security standards.

2. Data Encryption:

   • The platform uses data encryption to protect sensitive information during transmission and storage, preventing unauthorized access.

3. Tokenization:

   • Shopper Approved employs tokenization to replace sensitive data with unique identification symbols, enhancing data security.

4. SEO Compliance:

   • The platform adheres to SEO compliance standards, ensuring that all content and reviews are optimized for search engines and follow best practices.

These measures collectively ensure that Shopper Approved provides a secure and compliant environment for processing and storing sensitive business and customer data.