Smooth implementation process, especially for cloud-managed services
Good functionality coverage across various identity security needs
Strong certification process for access reviews
Helps innovate and enhance performance in identity management
Reliable and trustworthy platform
Continually improving product with regular updates and new features
Excellent tool for identity governance and administration (IGA)
Documentation could be improved, especially for newer features
Pricing structure can lead to hidden costs for additional modules or features
Lack of on-premises installation option for testing purposes
Some users feel it prioritizes vendor interests over customer needs
Can be complex to fully understand and implement for some organizations
Room for improvement in the user interface design
Limited customization support compared to on-premises solutions
Occasional lag when processing bulk data
