REALHOUND
By REALHOUND
REALHOUND implementation process:
Initial Setup: The process begins with setting up the software environment.
Data Migration: Existing data is transferred from previous systems to REALHOUND.
Customization: The software is tailored to fit specific business needs, including custom fields, reports, and workflows.
Training: Comprehensive training sessions are provided, either online or on-site, to familiarize users with the software.
Integration: REALHOUND is integrated with existing systems and workflows.
Testing: The system is thoroughly tested to ensure proper functionality.
Go-Live: The software is officially launched for use within the organization.
Custom Fields: REALHOUND provides over 2,200 fields which can be tailored to capture specific data relevant to various commercial real estate operations. Users can add, remove, or modify fields to suit their unique requirements.
Customizable Reports: The software includes 200 customizable reports, allowing users to generate detailed, and specific insights based on their data. These reports can be tailored to focus on particular metrics or aspects of the business.
User Interface Customization: REALHOUND features 100 screens that can be customized to streamline workflows and ensure that users have quick access to the most relevant information.
Feature Toggle: Users can turn off unnecessary features until they become relevant, ensuring that the software remains user-friendly and focused on current needs.
Integration with Third-Party Applications: Through integrations with platforms like Zapier and Integromat (Make), REALHOUND can connect with over 2,000 other applications, enabling users to create customized workflows and automate tasks across different systems.
Financial Analysis Tools: The software includes advanced financial analysis tools that can be customized to perform various types of property value assessments, such as CAP Rate analysis, Leveraged IRR, and lease vs. buy comparisons.
Customizable Search Capabilities: REALHOUND's search functions can be customized to quickly locate specific data points, making it easier for users to find the information they require with minimal clicks.
Import Capabilities: REALHOUND supports importing data from various formats, allowing users to bring in data from other systems and customize their database accordingly.
Client-Driven Development: Many of REALHOUND's features are developed based on client feedback, ensuring that the software evolves to meet the specific needs of its users.
Online Training: REALHOUND provides complimentary online training sessions that are available on-demand. These self-paced recorded sessions allow users to learn at their convenience, covering various features and functionalities of the software.
Live Training Sessions: For users who prefer interactive learning, REALHOUND offers live training sessions. These sessions can be conducted online or on-site, depending on the client's preference and needs. Live training includes open Q&A support, allowing users to ask questions and receive real-time assistance.
Technical Support: REALHOUND provides unlimited technical support as part of its annual license. Users can access support via phone, email, or an online support portal. The support team is available to assist with any issues or questions that may arise, ensuring smooth operation of the software.
Realhound University: Users have access to the Realhound University, which includes a comprehensive library of guides and tutorials. This resource is designed to help users deepen their understanding of the software and troubleshoot common issues independently.
Cloud-Based Security: REALHOUND offers cloud-based deployment options, which typically involve advanced security measures provided by reputable cloud service providers. This includes data encryption, secure data centers, and regular security updates.
On-Premise Option: For users who prefer to maintain control over their data infrastructure, REALHOUND also offers an on-premise deployment option. This allows organizations to implement their own security measures and keep data within their own networks.
User Authentication: REALHOUND employs user authentication mechanisms to ensure that only authorized individuals can access the system and its data.
Regular Backups: The software includes automatic data saving features, which suggests that regular backups are part of their data protection strategy. This helps prevent data loss in case of system failures or other issues.
Compliance: Given that REALHOUND serves commercial real estate professionals who often deal with sensitive financial and personal information, it's likely that the software is designed to comply with relevant data protection regulations.
Secure Integrations: REALHOUND's integrations with third-party applications like Zapier and Integromat (Make) typically involve secure API connections, ensuring that data remains protected when moving between systems.
Frequency of Updates: While the exact frequency is not specified, REALHOUND ensures that updates are released periodically. This includes both minor updates for bug fixes and performance improvements, as well as major updates that introduce new features and enhancements.
Structured Release Process: Updates are managed through a well-defined process that aims to minimize downtime and ensure a smooth transition. This involves thorough testing before deployment to catch any potential issues and ensure compatibility with existing systems.
User Notifications: Users are typically notified of upcoming updates in advance. This allows them to prepare for any changes and ensures that they are aware of new features or improvements being introduced.
Automatic Updates: For cloud-based deployments, updates are often applied automatically, ensuring that users always have access to the latest version without needing to manually download and install updates. This helps maintain security and performance standards.
REALHOUND's policy on data ownership and portability ensures that clients retain full ownership of their data. This means that users have the authority and accountability for the data they create or provide within the software. REALHOUND facilitates this ownership by offering robust data export options, allowing users to easily transfer their data if they decide to switch to a different system.
The software's data export capabilities are designed to be user-friendly, ensuring that clients can extract their data in various formats suitable for migration to other platforms. This portability feature is crucial for businesses that need to maintain control over their data and ensure seamless transitions between different software solutions.
Scalability: REALHOUND allows businesses to scale their usage of the software up or down depending on their needs. This flexibility is crucial for organizations experiencing growth or contraction, as it ensures they only pay for the resources they require at any given time.
Annual Renewal: Contracts are typically renewed on an annual basis, providing a regular opportunity for businesses to reassess their needs and adjust their subscription accordingly.
Multi-Year Agreements: For organizations seeking long-term stability, REALHOUND offers multi-year agreements. These agreements can lock in terms and pricing, providing predictability and potentially better rates.
Cancellation Policy: Clients have the option to cancel their contracts if necessary. While specific details regarding notice periods and potential penalties are not detailed on the website, it is advisable to review the contract or contact REALHOUND directly for precise information.
Annual Renewal: Contracts are typically renewed on an annual basis. This provides clients with regular opportunities to reassess their needs and adjust their subscription.
Multi-Year Agreements: REALHOUND offers options for multi-year agreements. These longer-term contracts may provide more stability and potentially better rates for clients committed to using the software for extended periods.
Cancellation Option: Clients have the ability to cancel their contracts if necessary. However, specific details regarding notice periods and potential penalties for early cancellation are not explicitly stated in the available information.
Subscription Model: REALHOUND operates on a subscription-based model, with pricing at $695 per year for each user. This suggests that renewals would typically involve continuing this annual payment.
Free Version: For new or less established brokers, REALHOUND offers a free version that can track up to 500 contacts and properties. This may affect renewal terms for users transitioning from the free to the paid version.
Automatic Renewal: For the mobile app version, subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period.
Renewal Charges: For the mobile app, the iTunes account is charged for renewal within 24 hours prior to the end of the current period.
Cancellation of Auto-Renewal: Users can manage or turn off auto-renew in their Apple ID Account Settings at any time after purchase for the mobile app version.
Flexibility: REALHOUND offers flexible terms for scaling up or down as organizational needs change. This suggests that during renewal, clients may have the option to adjust their subscription level.
REALHOUND software meets several compliance standards to ensure data security and regulatory adherence. According to the information available:
AICPA SOC Certification: REALHOUND has obtained the AICPA SOC (System and Organization Controls) certification, which is a widely recognized standard for managing customer data based on five trust service principles security, availability, processing integrity, confidentiality, and privacy.
Cyber Essentials Certification: This certification indicates that REALHOUND has implemented basic cybersecurity measures to protect against common cyber threats.
ISO Certification: REALHOUND is also certified by PwC for ISO standards, which likely includes ISO/IEC 27001, a standard for information security management systems (ISMS).
