Versatile Fundraising Options: Customers value the variety of fundraising formats (raffles, auctions, sweepstakes, P2P, etc.) and the ability to customize pages and campaign features within a single platform
Easy to Use: Users consistently describe the platform as user-friendly, intuitive, and simple to set up, even for first-time users or complex campaigns.
Customer Support: Many reviews are highly positive about RallyUp’s support team, citing responsive help, helpful fundraising specialists, and support during live events.
Event Performance: Users highlight the platform’s effectiveness for school raffles, nonprofit galas, and peer-to-peer campaigns, often mentioning increased funds raised and efficient management of donations and events.
Custom Branding & Layout: The ability to create branded, visually appealing fundraising pages is a commonly cited benefit.
Rapid Launch: Several reviewers mention launching their campaign in just a few hours with little prior training.
Feature Depth: Clients appreciate the range of features like auto-draw for raffles, easy image upload, and integration of multiple fundraising types in a single campaign
Customer Communication Issues: Some users report slow, confusing, or unhelpful customer service, especially if their campaigns are paused for compliance reviews or technical reasons, leading to frustration and fundraising disruptions.
Account Freezes/Compliance Holds: A few organizations experienced sudden freezes on active fundraisers due to compliance with raffle laws, with limited advance communication or warning.
Payment Delays: There are mentions of long wait times to receive raised funds, particularly for those not integrated with Stripe.
Registration & Eligibility Frustrations: At least one reviewer felt misled after discovering that businesses or individuals could not register to fundraise as expected, describing the process as a “waste of time”.
