Ovation is a restaurant-specific guest experience management platform that enhances customer feedback and operational insights. It uses SMS-based surveys to collect feedback, boosting response rates and enabling real-time guest recovery. Ovation uses AI technology to analyze feedback and provide actionable insights, helping operators identify areas for improvement. The platform integrates with over 50 point-of-sale and online ordering systems, ensuring seamless implementation and revenue generation. Its user-friendly design and real-time engagement foster a culture of responsiveness, enabling restaurants to optimize operations and deliver exceptional dining experiences.
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Features1
Categories5.0
Verified User Rating
Frictionless feedback collectionStreamlined guest recoveryOperational insights for restaurantsSMS-based two-question surveysDigital Table Touch™ featureHigh survey response ratesAI-suggested operational goalsReal-time guest concern resolutionIntegration with over 50 POS systemsCustomizable follow-up surveysReporting built for multi-unit restaurantsDetailed insights on food freshness and service speedCustomer Success Manager supportText marketing campaigns for revenue growthTools for improving online reputationWinback feature for turning unhappy guests into repeat visitorsEasy onboarding process (average two weeks)User-friendly interfaceHigh-quality data collectionLocation-specific insights and recommendationsAutomated guest interactionsEmailHelp DeskForumFAQsCloud, SaaS, Web-BasedDesktop - MacDesktop - WindowsMobile - AndroidMobile - iPhone
Ovation
By Ovation Up, Inc
