NETfacilities

Name: NETfacilities
Brand: NETfacilities
SKU: 68250849788da5bffa1340b8
Rating: 4.5 (340 reviews)

Overview of NETfacilities Software Company

NETfacilities is a cloud-based computerized maintenance management system (CMMS) designed to empower maintenance and facilities managers to optimize processes, reduce downtime, and improve vendor and tenant relationships. It offers a centralized platform to manage unlimited assets, schedule preventive maintenance, track service costs, and assign work orders to vendors with secure access. The software is tailored for mid-sized to large organizations managing multiple properties and facilities, providing advanced functionality beyond basic maintenance solutions.

Originally founded in 2002 in Cornelius, North Carolina, NETfacilities became part of MRI Software, a global real estate software provider, in 2021. MRI Software, headquartered in Solon, Ohio, has a long history dating back to 1971 and specializes in real estate technology solutions worldwide. NETfacilities operates as a key component within MRI’s suite of occupier products, integrating with other solutions for accounting, human resources, analytics, and more.

Founding and Growth

Founding: NETfacilities was founded in 2002 as part of AMTdirect, focusing on creating an innovative, user-friendly CMMS platform.

Growth: Over the years, NETfacilities introduced the first multi-site, multi-user, multi-vendor solution for facilities and property management, positioning itself as a pioneer in the CMMS space.

Acquisition: In 2021, NETfacilities was acquired by MRI Software, significantly expanding its reach and resources while integrating into a broader ecosystem of real estate software solutions.

MRI Software Growth: MRI Software itself has grown from its 1971 founding in Cleveland, Ohio, to a global company with offices across the Americas, Europe, Asia-Pacific, and Africa, boasting over 3,000 employees and about 45,000 customers worldwide.

NETfacilities offers a comprehensive suite of features designed for facility and maintenance management:

Work Order Management: Create, assign, and track work orders with customizable workflows and approval processes.

Asset Management: Track unlimited assets with detailed records, warranties, and preventive maintenance schedules.

Preventive Maintenance: Automate recurring maintenance tasks to reduce downtime and avoid costly repairs.

Vendor Management: Assign work orders to vendors with secure login access to manage their activities, track time, and costs.

Inventory and Key/Lock Management: Manage inventory levels and control access with key and lock tracking.

Tenant Portal: Provides tenants with access to submit maintenance requests and track progress.

Reporting and Analytics: Offers pre-built reports and dashboards for cost tracking, maintenance history, and operational insights.

Mobile Access: A mobile app supports real-time communication and work order management in the field.

Integration: Supports open APIs and integrates with other MRI Software products and third-party systems for accounting, HR, and analytics.

Acquisitions and Product Expansion

The acquisition by MRI Software in 2021 marked a significant expansion for NETfacilities, enabling integration into a broader real estate technology platform.

MRI Software’s aggressive growth strategy includes expanding into new markets and adding innovative solutions such as automated communications, risk management, and payment processing.

NETfacilities benefits from MRI’s global presence and continuous product development, enhancing its features and scalability.

NETfacilities AI and New Features

Recent enhancements focus on:

Cloud-based delivery: Ensuring seamless updates and scalability.

Improved vendor portals: Enhancing collaboration and cost transparency.

Advanced preventive maintenance scheduling: More flexible and automated task generation.

Enhanced reporting: Better analytics and customizable dashboards.

Mobile app improvements: Real-time updates and communication for field technicians.

Security enhancements: Role-based access and secure login for vendors and users.

Company Culture and Values

MRI Software, the parent company, emphasizes innovation, client-centric solutions, and a strong commitment to employee engagement.

The culture promotes a "work hard, play hard" environment with a focus on hiring top talent and fostering a collaborative work atmosphere.

MRI values openness, flexibility, and continuous improvement, aiming to transform how communities live and work through connected real estate technology.

NETfacilities, as part of MRI, shares these values and is committed to delivering user-friendly, innovative solutions that evolve with customer needs.

User Base and Community

NETfacilities serves mid-sized to large organizations across various industries managing multiple properties and facilities.

The user base includes maintenance teams, facilities managers, property managers, vendors, and tenants.

MRI Software has a global customer base of approximately 45,000 clients, with NETfacilities contributing to this through its specialized CMMS offering.

The community benefits from extensive training resources, support channels including phone, chat, and 24/7 live assistance, and active user forums.

Users appreciate NETfacilities for its robust feature set, scalability, and vendor management capabilities, though some note areas for improvement in report customization.

NETfacilities

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