Meeting insights
By AudioCodes Limited
The typical implementation process for Meeting Insights by AudioCodes software generally follows these steps:
Initial Consultation & Requirement Gathering: Discuss the organization’s requirements, including integration with existing collaboration tools (e.g., Microsoft Teams, Zoom).
System Configuration & Customization: Configure Meeting Insights to align with the client’s meeting transcription, recording, and AI-driven insights needs.
Integration with Collaboration Platforms: Integrate Meeting Insights with collaboration tools such as Microsoft Teams, Zoom, or WebEx, enabling seamless recording and transcription of meetings.
Data Security Setup: Ensure data security protocols are set up, including encryption, user access control, and compliance with relevant privacy standards.
Training & User Onboarding: Provide training sessions for end-users and administrators on using Meeting Insights’ features, such as transcription, summaries, and analytics.
Testing & Validation: Perform testing to ensure the system is capturing, transcribing, and generating insights correctly during actual meetings.
Go-Live & Post-Implementation Support: Officially launch the software for organization-wide use and offer ongoing support to address any initial issues.
The entire implementation process typically takes 5-9 weeks depending on integration complexity and the number of users.
Meeting Insights by AudioCodes offers several customization options to fit specific business needs:
Integration with Microsoft Teams: Meeting Insights seamlessly integrates with Microsoft Teams, allowing businesses to use it within their existing collaboration platform.
Customizable AI settings: Administrators can configure AI settings per user and per scenario, including automatic transcription and AI generation for specific meeting types.
Language customization: Administrators can configure the language for AI for specific users or owners, exempting them from having to set it manually.
Flexible deployment options: Meeting Insights can be hosted entirely on AudioCodes' or the customer's Azure subscription, providing flexibility in deployment.
Customizable analytics: The platform offers a new customer usage dashboard in PowerBI, which can likely be customized to fit specific business needs.
Adaptable to various meeting types: Meeting Insights supports team collaboration sessions, training tutorials, HR interviews, conferences, and webinars.
Configurable automatic AI generation: Admins can set up automatic AI generation for meetings with external participants or meetings with more than a specified number of invitees.
Customizable sharing options: Users can define share options (Restricted, Shareable, or Organization) when creating snippets from meetings.
Integration with existing tools: The platform can be integrated with existing tools, allowing businesses to incorporate it into their current workflows.
Multi-language support: Meeting Insights supports multiple languages, including English, Spanish, and Portuguese.
AudioCodes offers several types of training and support for Meeting Insights users:
Online Help Center: AudioCodes provides a comprehensive online Help Center where users can find information on how to get started with Meeting Insights.
User's Manual: There is a detailed user's manual available for Meeting Insights that covers various aspects of using the software.
How-to Videos and Webinars: The Help Center includes video tutorials and webinars designed to help users learn how to use Meeting Insights effectively.
Documentation: Detailed documentation is available for various aspects of the software, including features, configurations, and processes.
Customer Technical Support: AudioCodes provides direct customers with AudioCodes Customer Technical Support (ACTS) that includes around-the-clock access to technical experts.
Global Support: AudioCodes offers global support with local presence in six continents, providing expertise and local assistance worldwide.
Professional Services: AudioCodes offers full life-cycle services for their products, which likely includes Meeting Insights.
AudioCodes Academy: The company offers a full set of technical courses for partners and customers, with several levels of certification and distinct training programs.
Customized Support: AudioCodes works with customers to build customizations and analytic reports based on unique requirements.
Data encryption both in transit and at rest.
Regular security audits and compliance checks.
User authentication and access controls.
Meeting Insights by AudioCodes implements several security measures to protect data:
Data encryption at rest: Meeting Insights data stored physically in digital forms such as meeting records and media is encrypted using AES 256.
Data encryption in transit: Data flowing through the communications network between various system elements is encrypted using HTTPS.
Azure security compliance: The platform uses Azure subscription following Microsoft Security and Compliance recommendations.
Web application security: Imperva Incapsula is used for web application security, DDoS mitigation, and other protective measures.
Authentication: The system uses Azure Active Directory and Teams SSO for user authentication.
Domain restrictions: Application access is limited to specific domain(s).
Secure technology: AudioCodes uses secure technology to protect any information provided by users.
SSL encryption: Sensitive and private data exchange between the site and its users happens over a secured SSL communication channel and is encrypted and protected with digital signatures.
Physical security: AudioCodes implements physical security measures to guard against unauthorized access to systems where Personal Information is stored.
Internal reviews: The company conducts internal reviews of data collection, storage, and processing practices and security measures.
Meeting Insights by AudioCodes releases updates periodically to enhance features, fix bugs, and ensure security. Here’s a breakdown of how the updates are managed:
Frequency of Updates:
Minor updates (e.g., bug fixes, small feature enhancements) are typically released monthly or quarterly.
Major updates (e.g., new features, significant enhancements) are generally released biannually or annually, depending on the roadmap and user needs.
Update Management:
Automated Updates: Most updates, especially minor ones, are automatically deployed to cloud-based users, ensuring minimal disruption.
Manual/Optional Updates: For on-premise or customized installations, updates may require manual installation, giving organizations the option to schedule updates during low-usage periods.
Change Logs: Each update is accompanied by detailed release notes or change logs, outlining new features, fixes, and any required actions from users.
Testing Before Deployment: AudioCodes often ensures thorough testing of updates to maintain compatibility with collaboration platforms (e.g., Microsoft Teams, Zoom).
Minimum commitment period: AudioCodes Managed Services are offered for a minimum commitment period, though the specific duration for Meeting Insights is not mentioned.
Automatic renewal: After the initial period, the service continues for successive terms of twelve (12) months (the "Renewal Terms").
Cancellation notice: Either party can cancel the service by giving written notice before the end of the current term to avoid automatic renewal.
Support contract renewals: AudioCodes encourages customers to renew their maintenance contracts before expiration to ensure continuous support.
Renewal options: Annual technical support services can be renewed for one or more years.
Renewal process: Customers can request a quote from their preferred AudioCodes reseller or fill out a Support Quotation Request form on the AudioCodes website.
Service modifications: Customers can open tickets to request changes to service coverage (e.g., temporary maintenance windows, changes to notification emails, removing products from service).
Hardware replacement: For hardware-related services, AudioCodes offers options like Advance Hardware Replacement (AHR) and Managed Spares, which may have their own terms and conditions.
General Data Protection Regulation (GDPR): The software complies with the Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data
Data Privacy: AudioCodes has implemented measures to ensure data privacy, including providing tools for customers/administrators to comply with GDPR requirements
Azure Security Compliance: The platform uses Azure subscription following Microsoft Security and Compliance recommendations
Data Protection: Meeting Insights provides features that allow for the protection of personal data, including the right of access, right to rectification, and right to data portability as required by GDPR
Secure Technology: AudioCodes uses secure technology to protect information provided by users
Encryption: Sensitive and private data exchange between the site and its users happens over a secured SSL communication channel and is encrypted and protected with digital signatures
