Masergy-Global-UCaaS

Masergy's Unified Communications as a Service (UCaaS) offers a comprehensive suite of features designed to enhance business communication across various platforms. The service replaces traditional PBX systems, eliminating capital expenditures while providing scalability to accommodate businesses of any size and industry. Key features include mobility and Bring Your Own Device (BYOD) options, guaranteed service levels on-net, and a range of communication tools such as instant messaging, video, and voice communications. Additionally, Masergy's UCaaS includes a centralized inbox for email, fax, and voicemail, built-in disaster recovery with automatic failover, and no long-distance charges for global private dialing. The service also supports call recording, automated attendants, call center queues, and conferencing with audio and video bridges. For businesses maintaining legacy PBX equipment, Masergy offers Intelligent SIP Trunking, which enhances existing systems with advanced call management features. Furthermore, the platform integrates with leading CRM solutions, providing seamless communication across locations, devices, and applications, and includes performance analytics for comprehensive service monitoring.