AI Integration: The integration with OpenAI’s ChatGPT via Zia is seen as a productivity booster, especially for generating chat responses and improving technician communication.
Security and Compliance: Users appreciate the robust security features, such as session recording, user consent, and role-based access control, which help meet compliance needs.
Cost-Effective: Compared to competitors like Intune Remote Help or TeamViewer, users find Remote Access Plus to be more affordable while still offering enterprise-grade features
Feature-Rich: Reviewers consistently highlight the comprehensive toolset, including remote desktop control, file transfer, chat, and system diagnostics. It’s often described as a complete remote support solution.
Ease of Use: Many users praise the platform for its intuitive interface and simple setup process, especially for IT teams with limited resources. One user noted, “The simple implementation was great, especially for someone that works remote most of the time”
ManageEngine Remote Access Plus
By ManageEngine Remote Access Plus
Support Response Times: A few mid-market users mentioned that support response times can vary, especially during peak hours or for non-critical issues.
Customization Limits: While the platform is customizable, some users feel that UI customization and branding options could be more extensive.
Agent Deployment Challenges: In larger environments, users have reported minor issues with agent deployment, particularly when using scripts or GPOs across multiple domains.
Limited Mobile Functionality: A few reviewers noted that the mobile app lacks some of the features available on the desktop version, which can limit flexibility for technicians on the go.
Initial Learning Curve: Some users mention a slight learning curve when first navigating the platform, especially when configuring advanced features like remote office setup or secure gateway servers.
