The typical implementation process for Jurny software:
Initial Consultation & Needs Assessment: Evaluate property portfolio, integrations, and objectives to tailor the platform.
Account Setup & Configuration: Jurny sets up your account, connects existing PMS or imports data, and configures property-specific workflows.
System Integration: Seamless connecting of OTAs, smart locks, payments, and third-party tools is handled, minimizing manual data entry.
Knowledge Base Import & AI Tuning: Jurny's NIA AI ingests docs, SOPs, and past chats to build custom responses and automate tasks
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Staff Training & Orientation: Teams are trained on dashboard use, guest communication, and mobile app features.
Jurny can be extensively customized to fit specific business needs across branding, automation, integrations, guest experience, and operational workflows. Here are data points highlighting its adaptability:
Custom Branding: The platform supports full customization of guest interfaces, booking engines, and direct booking websites—including logos, colors, layouts, and content—ensuring each property feels unique and on-brand.
Flexible Workflows: Build custom operational flows for automating guest messaging, check-ins, upsells, and cleaning management tailored to each business or property type.
Integration Options: Jurny’s agentic AI can layer over an existing PMS, or businesses can choose its fully integrated FlexPMS, allowing operators to keep legacy systems while enhancing them with AI capabilities.
AI Customization: The NIA AI engine instantly learns property-specific SOPs, historical chats, and documentation to deliver on-brand, contextually accurate responses and automate unique workflows for each operator.
Third-Party Integrations: Jurny connects with 90+ OTAs as well as smart locks, payment gateways, pricing intelligence software, and more, giving each user control over their tech stack and guest journey.
Upsells and Guest Services: The AI-powered upsell engine can be configured to offer tailored add-ons like early check-in, parking, or curated local experiences, specific to the property's amenities and guest preferences.
Reporting & Analytics: Managers can set up custom dashboards and reports relevant to their KPIs, with advanced data agent features enabling deep, conversational analytics for unique business questions.
Multi-Property and Multi-Location Support: Jurny supports custom settings by location, building, or brand portfolio, ideal for enterprise-scale and multi-owner operations.
Jurny offers transparent, scalable pricing and aims to minimize extra costs with its all-in-one model, but here are the key points about additional costs like setup fees, maintenance, and support charges:
Setup Fees: Jurny does not typically charge large setup fees for standard onboarding, as its system is designed for quick, remote implementation. There are no publicly advertised onboarding or installation charges for most clients.
Subscription Costs: Plans range from a free basic tier (single-unit use) to $49/month (Basic Plan) and $99/month (Pro Plan) for more features like direct booking engines, integrations, smart lock automation, dynamic pricing, and full AI functionality. Enterprise custom pricing is available for larger portfolios (10+ units).
Maintenance Fees: Ongoing maintenance (system updates, feature improvements, bug fixes) is included in the standard subscription—no separate maintenance or support charges are listed for core users.
Support Charges: Customer support and product updates are included in the subscription fee for all plans, with additional dedicated support options available for enterprise clients at negotiated rates.
No Hidden Extras: Jurny’s pricing is intentionally transparent and includes all core PMS, automation, AI, integrations, guest app, and channel management features without requiring add-on module purchases, minimizing the risk of “surprise” fees found in less integrated solutions.
Jurny provides robust training and support designed to ensure new users quickly master the platform and maximize its value:
Personalized Onboarding: Each new account receives guided onboarding with best-practice configuration, walkthroughs of every feature, and help importing property data and connecting integrations.
Live Training Sessions: Jurny offers scheduled virtual training (live demos, Q&A, feature deep-dives) for owners, staff, and managers to get hands-on experience with workflows, the dashboard, and guest messaging.
24/7 Customer Support: Users have access to round-the-clock support via chat, email, and phone—including troubleshooting, technical assistance, and “how-to” help for any operational question.
Comprehensive Online Resources: The platform includes a searchable help center, video tutorials, documentation, and setup guides so users can learn at their own pace or revisit topics as needed.
Jurny uses a multi-layered security approach to protect user and guest data within its platform:
Data Encryption: All data transmitted between devices and Jurny’s servers is encrypted using industry-standard SSL/TLS protocols, ensuring personal and payment information stays private during transfer.
Secure Authentication: User accounts are protected with strong login protocols, including one-time passwords (OTP) delivered via SMS and verification steps to block unauthorized access.
Automated Guest Screening: Jurny integrates advanced AI guest screening (ID verification, fraud detection, risk scoring) to prevent unauthorized access and fraud before guests check in.
Regular Security Updates: The platform is continuously updated to patch vulnerabilities, improve defenses, and ensure the latest security standards are maintained.
Privacy Policies and Compliance: Jurny processes and stores data under strict privacy regulations (such as GDPR and Data Protection Act 2018) and is transparent about data use, retention, and user rights.
Security Audits: Routine internal and, where applicable, external audits are performed to identify and mitigate any potential threats or weaknesses.
Access Controls and Monitoring: Only authorized personnel can access sensitive data, and role-based controls limit information exposure according to user responsibilities.
Jurny regularly releases updates to its platform, to deliver continuous improvements, new features, and security
enhancements. Updates are managed automatically and do not interrupt property operations or require manual installs.
Updates occur on a rolling basis and may include weekly security patches, monthly feature enhancements, and major version releases several times per year.
Channel management, OTA syncs, and pricing modules are updated in real time to ensure accuracy across all connected platforms.
All updates are cloud-delivered, meaning users always access the latest version (no downloads or manual upgrades required).
Jurny provides release notes and alert notifications within the dashboard or via email for significant changes or new feature launches.
Enterprise users may receive advance communication about major releases or workflow-impacting changes.
The update process is seamless and automated, with user settings and data preserved throughout.
Jurny’s policy on data ownership and portability gives users clear rights and control over their data, aligning with global data protection standards:
Data Ownership: Users retain ownership of their personal and operational data within the Jurny platform. The company processes data as a custodian/controller but does not claim ownership of the content or business data users upload or generate.
Data Portability: Jurny allows users to request and receive their data in a portable, machine-readable format (typically CSV), making it easy to transfer information to other platforms or systems as needed.
User Rights: Users have the right to access, correct, or delete their personal data, withdraw previously given consent, and object to certain types of processing—these rights mirror GDPR and other privacy regulations.
How to Exercise Rights: Users can make requests for data access or portability through support channels or web forms; Jurny will carry out these requests in line with data protection laws.
Data Retention: Jurny retains user data only as long as necessary for operational, legal, or contractual requirements and deletes or anonymizes data when it’s no longer needed.
Jurny’s terms for scaling up or down—adding or removing units or upgrading/downgrading subscription tiers—are designed to be highly flexible and user-driven, making it easy to adjust as business needs change:
Instant Upgrades: Users can upgrade their subscription or add listings directly through the account dashboard at any time. New listings and additional features are activated immediately, with charges adjusted on the next billing cycle for seamless transition.
Automated Billing Adjustments: When scaling up (adding more properties or features), the billing system automatically recalculates charges and updates invoices with the new per-listing or per-tier costs shown before confirmation.
Easy Downgrades: Downgrades—such as reducing the number of managed units or switching to a lower plan—can be requested via the dashboard or by contacting the Customer Success Manager. Plan features and unit capacity will update accordingly after confirmation, and billing is reduced starting with the next cycle.
No Penalties for Scaling: There are typically no penalties or hidden fees for scaling up or down; users pay only for what they actually use and are not locked into minimum unit requirements beyond their selected plan tier.
Dedicated Support: For large-scale changes or enterprise customers, Jurny assigns a Customer Success Manager to guide clients through the upgrade/downgrade or scaling process, ensuring all operational needs are met.
Flexible Management: Operational adjustments, like moving reservations between units, modifying guest assignments, or reconfiguring property groupings, can be managed instantly within the dashboard, supporting dynamic portfolio changes.
Jurny’s terms and conditions for contract renewal and cancellation are structured to provide flexibility while maintaining mutual obligations. Here are the main data points:
Automatic Renewal: Subscriptions are typically set to auto-renew at the end of each term (monthly or annually, depending on the plan). Users have the option to disable auto-renewal through their account dashboard or by contacting support.
User-Initiated Cancellation: Users can cancel their contract or subscription by providing written notice, usually via the account dashboard or customer support. The cancellation request may take effect immediately or at the end of the current billing period, depending on the timing and service in use.
Notice Periods: Some agreements require a minimum notice period before renewal or cancellation (e.g., 7 days before the next billing cycle for monthly plans; longer for annual or enterprise agreements).
Refunds and Prorating: For cancellations made before the start of a new billing period, a prorated refund may be provided. Cancellations after the billing date usually do not qualify for refunds, and access continues until the end of the paid term.
Provider-Initiated Termination: Jurny reserves the right to terminate contracts at its discretion (e.g., for breach of terms or misuse), with notice delivered via email or dashboard notification.
Outstanding Balances: If there is any money owed after cancellation (such as unpaid fees or charges), the user is required to pay the remaining balance even after service is discontinued.
Effect of Cancellation: Upon contract termination, access to Jurny services ceases at the end of the current billing period or as per agreed terms, and any data or prepaid amounts are handled according to the platform’s refund and data retention policies.
Jurny’s software complies with recognized global standards to protect guest, user, and payment data in hospitality operations:
GDPR Compliance: Jurny adheres to the General Data Protection Regulation (GDPR), ensuring the lawful, fair, and transparent collection and processing of personal data for EU residents. This encompasses user rights to access, correct, export, and delete their data, as well as strict consent management and breach notification protocols.
PCI DSS Compliance: Jurny is compliant with the Payment Card Industry Data Security Standard (PCI DSS), meaning all credit card data handled through its payment modules is transmitted, stored, and processed securely following industry requirements to prevent breaches or misuse.
Local Data Privacy Laws: The company’s privacy policy references compliance with additional regional and national regulations such as the Data Protection Act 2018 (UK) and relevant U.S. data privacy guidelines.
Jurny
By Jurny, Inc
