Jurny
By Jurny, Inc
Easy-to-Use Interface: Many users highlight Jurny’s intuitive, visually appealing dashboard and user-friendly design as ideal for managing multiple properties efficiently.
Strong Support Team: Feedback often praises the responsive and helpful support staff who assist during onboarding and ongoing use.
All-in-One Platform: Users appreciate the integration of features such as unified inbox, automated guest messaging, reservation management, AI-powered pricing, and cleaning coordination—all in a single platform.
AI-Driven Automation: The built-in AI assistant (NIA) is noted for streamlining guest communication, automating replies to guest reviews, and helping reduce manual work for hosts and managers.
Time Saver and Productivity Booster: Operators mention significant time savings from consolidated task management and the ability to handle Airbnb operations and other channels centrally.
Scalable Solution: Users managing both small and larger portfolios value the ability to scale features and manage multiple properties without switching platforms.
Ongoing Development & Missing Core Features: Some users report the platform is still under development, with critical features missing or not fully functional over extended periods, leading to operational challenges.
Integration Issues: There are several complaints about poor or unreliable integration with third-party tools like Airbnb listings, smart locks, and other essential hospitality software.
Onboarding Delays & Learning Curve: A number of users mention a long or challenging onboarding process, including confusion around feature integrations and platform setup.
Customer Service and Refunds: A few negative reviews describe difficulties obtaining refunds and express frustration with business practices, claiming the platform caused financial losses rather than benefits.
