INTOUCH
By Top Down Systems Corporation
Ease of Use for Communication Management: Users appreciate how INTOUCH simplifies managing customer communications by integrating data, content, and processes into a single platform. It enables business users to independently create and manage communications without IT involvement
Customer Support: Many reviewers highlight the helpful and responsive customer support team, which is seen as a significant advantage
Organizational Tools: The software helps businesses stay organized, with features to track leads and streamline workflows effectively
Customization and Upgrades: INTOUCH receives praise for its upgrades to features like email creation and the ability to tailor solutions for various business sizes and needs
Some users report that the software can be initially difficult to learn due to its complexity and multi-step processes. This has caused frustration during implementation
Limited Features: Specific functionalities, like the inability to send mass text messages to leads, are viewed as significant shortcomings
Performance During Updates: Occasional issues arise during software updates or transitions, leading to temporary difficulties in usage
