Excellent customer support: Users consistently praise the customer service as patient, responsive, and helpful, highlighting quick resolutions and personalized attention.
Ease of use: Many reviewers say the software is intuitive and makes daily management tasks straightforward, even for those who are not tech-savvy.
Frequent updates and robust functionality: The software is noted for regular improvements, reliable feature additions, and effective handling of tasks like booking, reporting, and rate management.
Integration with third-party platforms: Easy synchronization with Booking.com, Airbnb, VRBO, and more is highlighted as a huge benefit.
Professional appearance and comprehensive toolset: The system is praised for making small properties appear more professional and offering a full range of tools, such as detailed reports, gift certificates, and more.
Innkeeper’s Advantage
By Impactiv, Inc
Learning curve: Due to the system’s broad functionality, some users report that it takes time to become fluent, especially early on.
Issues with certain features: While generally praised, areas like mass emailing, changing rates or discounts, and mobile usability can be less intuitive or involve extra steps. Some users wish for improvements in calendar views and mobile check-ins.
Guest booking confusion: Some guests have struggled with parts of the reservation process, like not immediately knowing to enter dates or losing progress on mobile devices, though this is usually resolved quickly by staff.
Cost concerns: While most consider pricing reasonable, a few users wish the service were cheaper or disliked extra charges for features like gift certificates.
